The Solar Store

April B.

I read reviews Of The Solar Store on my neighborhood Facebook page, all of which were negative. As a result, I was going to avoid The Solar Store. But it turns out, it is the only place that could do an urgent solar water heater replacement in Tucson.
So I gave them a call. The customer service, scheduling, repair and repairmen were great.
I wondered why there were all those negative Facebook reviews. Then the invoice came.
The entire great experience was ruined over dishonest accounting practices. The estimate and invoice was extremely shady and dishonest. Speaking with Sarah over the phone about the charges quickly turned snarky and rude.
Long story short-my estimate included labor and parts for a repair that may not need to happen but they put it on, just in case. The repair did not happen so when the invoice came including those charges, I asked for them to be removed. Sarah removed the charges but then she increased my labor charges from 3 hours to 10 hours (completion certificate from the repairman showed 4 hours) and then sent me a back dated invoice. When I asked about the new charges, she said I had asked for an updated invoice, so she created an updated invoice. Bottom line, they were going to charge me that amount and change the invoice any way they wanted to ensure I paid the original amount instead of paying for work that was actually done.
Hopefully others in need of a new water heater will have better luck finding a repair place other than The Solar Store. I would give zero stars if I could.

Dan S.

From the time we said go the permit was obtained quickly.
The tech showed up the day before installing a new electrical box for the house. Made sure he would have everything required the following day.
Adam showed up promptly at 7:00. TEP was on site ready to get started.
What could have been a very long day was completed earlier than expected and without a hitch.
No comebacks required.
Highly recommended.

Sage M.

We were having trouble with our RV solar controller so we took it in to the solar store for testing or advise. We spent quite awhile with Katharinegoing over everything and she was so delightful to work with. Very professional and really knows her stuff. I will definitely be going back for any further solar needs. Thanks again Katharine!

Karl J.

I just returned from installing a new controller at my place out of state. 20 years ago I purchased a system from these wonderful people for this remote high altitude location that would have enough power to run the place and then some. the solar store designed the whole thing and walked us through the installation. everything installed easily as they said it would. and worked exactly as they said it would. we updated the controller and put in a new battery (the 2nd in 20 years). the kind and gracious owner Katheryn suggested and pre adjusted the new one before we drove the long rugged drive. She did not want us to get there and find the tiny switches to be a problem. what a nice lady! the whole experience with them was wonderful---from making sure we bought the correct items 20 years ago and the how to's on installation of same as well as the 2 batteries and updated controller,every aspect was professional, accurate, and helpful. they made it sooooo easy.it still functions flawlessly today. I recommend with neither hesitation nor reservation these people and their fine business. jkj

Art M.

So the salesman Kevin promises everything and delivers on nothing. The owner is his wife so she could care less. We signed up, got the system and had it for 3 months before it was actually on line and producing power we could use. Kevin kept throwing the blame at the power company when in fact his company failed to submit the plans properly, not once, but twice. Now for the topper: we were told we would not need to make any payments on the loan until the system was ""Live"" and we were receiving power from our new solar panels. On the day Kevin's crew completed their portion of the installation I was told by Kevin that we needed to tell the finance company the work was complete. The finance company asked if the unit was fully functional....well my mistake I told them the work was complete. It is NOT COMPLETE until the meter is running. So for 3 months now, I am paying my full electric bill plus the monthly payment for the panels. I would highly recommend using another vendor for Solar.

James B.

Where to begin. We had a challenge in lighting an area without installing high voltage from the panel to the light location. Looking at the cost of over 400 feet of underground high voltage versus a battery powered system with solar panels. So happy with the sales process, follow up and installation.

Anderson E.

Solar Store installed my solar system and they did a decent job. My system is being monitored by another system and it stopped working. I called Solar Store to inform them that it wasn't working and the person I on phone confirmed to had stopped working. They sent a tech. out to see what the issue was. When he arrived he had no clue where the monitoring system was located and how to reset the system. I had to show him where everything was and I figured out what the issue was. After he completed the reset I had to sign the paperwork and he left. I received a bill from the Solar Store for 145.00 for repairs. When calling them with the issue I was no informed that there would be any charges for the services. No that I know how to reset the system I will not have them out again.

Michael M.

A very unpleasant experience! They didn't listen to our needs. They were unresponsive and unprofessional. After 4 more months of excuses and delays, we fired them

Rusty S.

Poor quality installation, installed used parts instead of new, billed for extras that were supposed to be covered in original contract, poor customer service. Really, the Solar Store the complete package when it comes to places to AVOID LIKE THE PLAGUE.

Jenny A.

The Solar Store installed my system 6 years ago, I've had some problems over the years but the Solar Store has always responded quickly to my requests for help, the people answering the phone and scheduling service have always been polite and helpful, and the service people sent to my home have always been friendly and respectful. Katherine, President of the company came to my home to evaluate the best way to solve my problems and came to a wonderful solution. I appreciate a company that works with me to solve problems.