The Shining Plumbing Knights

Brian F.

They we're timely in their response however, the front office staff was curt, argumentative, and down right rude. Average quality repair workmanship.

Angela H.

This is the worst company and Carlos is a liar. Read the reviews. My home warranty company sent them for my garbage disposal that wasn't working. 1st visit Carlos fixed it but was broke by the end of the day. 2nd visit Carlos fixed it and it was broke by the next day. 3rd visit Carlos did not fix it and said he would request a new garbage disposal from the home warrenty company. However in his report he stated a foreign object was in the garbage disposal so it was customer neglect. Carlos never showed me what the ""foreign object"" was and never left a report stating that. When I called to inquire what exactly he was taking about the company wouldn't return my phone calls.

They are scammers and I will be reporting them to the better business bureau!

Tyler L.

Communication and performance is poor. We had a plumbing issue. The problem was ""fixed"" but the same issue occurred a week later. They wouldn't return my calls and they left sewage water everywhere after ""fixing"" the problem.

Tom K.

This company was referred by First American Home Warranty. DO NOT use this company they suck big time. Their customer service sucks, their employees suck. They refuse to call and discuss the issue. I assume because they know they have staff that's sucks donkey dick

Mohamed B.

A repair service was requested inside the kitchen, a technician was sent and the repair was done at the same time, and the service was excellent.

Elizabeth G.

Made an insurance claim and was told to wait for a call in two days. Knights called me in less than two minutes and schedule a same day appointment . Technician Carlos was very friendly and knowledgeable. He worked fast and made sure everything was working and that we were satisfied.

K A.

Stay away from this business! Front office is rude and has terrible customer service!
A warranty company assigned them to us, Carlos came out and was friendly but couldn't help as it was a Kohler faucet.
I call Kohler to order the part and they said a new faucet would be mailed out mid November. I left a message for the plumber and said to call me back if there were any issues. I went into an appointment and when I came out there was a message from the shining plumber that the ticket cannot be open for longer than 30 days, and it will need to be closed. I quickly called the office and said that I did not want to close the ticket, especially since I still had over two weeks left to resolve the issue. The manager said that he'd already closed it, and it cannot be reopened! I did them a courtesy informing them of the situation, and they took the opportunity to close the job as repaired, not wait for 30 days, pocketing the $125 service fee! Side note- Kohler actually delivered my faucet early! With 10 days left on the ticket, which I can't reopen and now that it states it's completed. I would have to hire my own plumber as it is now an ""install"" which the office offered to do if I paid them again! Nope! Giving my $ to an honest business!

archana n.

Carlos came and made the leak worse in my bathroom. He put in some plastic piece that was wrong. We had a home inspection that afternoon and he said this company is a sham. Now we have Bonney plumbing here and they said the same thing about the work Carlos did wrong. Wish the home warranty had better companies under their contract.

Ed Y.

My home warranty people sent someone from Shining Plumbing Knights to fix a leaky kitchen faucet. They were quick to respond to the request and schedule to have someone come out the next day (and gave a 4 hour window of arrival). The person ""fixed"" the issue by tightening some screws inside then went off on his way. A few days later, the faucet began leaking again. I called Shining Plumbing Knights directly (which happened to be a Saturday). They did not pick up, so I left a message. They never called back.

I figure that I probably just need to replace the faucet at this point, so I won't bother to continue to call them to ""fix"" the issue again. But, pretty bad that they can't be bothered to call back. And, the rest of the reviews on here don't make it seem worthwhile to continue pursuing them.

Mary Ann B.

Worst plumbing company. Extremely Lazy, plumber not able to touch caulk? Isn't that part of what a plumber can do? Stay away from this company. It will take you 3 months to get their job done because they want you to do everything, remove the caulk, move this plastic away from the valve, take a picture of everything you have done - SO THEY CAN INSTALL THE PART THEY NEED TO INSTALL. They probably would want you to hold the screws if you give them the chance!