The Sewer Pros

Scott J.

SewerPros were hired by a buyer for a pre-purchase inspection on our sewer lateral. Our vent had been covered (good catch) but when they marked the location, I believe they intentionally missed marked the spot. We paid a plumber for several hours probing for the vent, SewerPros said they were + 3 feet in any direction, when we called another service they located it dead on and just under a yard blanket, it took 2 minutes to fix. We have PVC lines and have not had a single sewer issue in 25 years, even though all the pictures look clear they recommended hydro jetting, which of course the buyers requested. Between us and the buyer, we spent over $1,000 that in the overall scheme of things benefitted no-one!

Robert S.

Great quick service at a reasonable price. Some companies say they won't give a quote until they are on-site and then charge a service call fee too. Sewer Pros charges a reasonable fee which they will tell you upon contact and gets then gets the job done. I have several rental houses and use them for all my sewer work.

Carissa T.

Updating review to warn consumers: This company told us that there is a crack in our pipe that the county must replace. We asked this company to send us the disc and fill out the form they need to turn into the county. They told us we can't use our existing inspection and have to pay for another. This company is a scam.

Mike P.

Be sure to get the exact scope of work in writing. When their two hours are up they are done whether the project is complete or not and then they claim this was told to you over the phone! Be sure to only ask for the cabling the camera inspection is useless unless the line does not have water in it the technician even made this comment and you have to unclog the line to do the camera inspection. Then the company says we need it because the camera inspection is a requirement by the City of St. Charles for the lateral program because we must have bigger problems. The City of St. Charles does not require or even look at the camera inspection report for the lateral program they require they do their own camera inspection. The next day we had Premir Sewers out to our house and worked on the clog until it was unclogged it was a pleasure to work with a company that completes the job.

Art L.

Today I experienced the worst customer server treatment that I have seen in months. Sewer Pros have been to home twice to clean the drains and the main line is clogged again. I was told the soonest a tech could arrive is next Tuesday, 5 days away. We certainly cannot live in a house without toilets or showers. Since they have already been here twice, October and 9 days ago, I would have expected a higher priority but they treated me like I was the clog in the sewer. Twice the office staff got nasty and refused to listen to any reasonable discussion or raise the problem to owners or management. We have used them many times for our home renovation business but will no longer tolerate this incompetence.

.Two Hour Lunch Guys............ ..

Brandon :

Selling our home and after 46 years a root was found in the drain.
SewerPros sent out their best tech... Brandon.
From the minute he pulled up he was polite.
He can carry on a conversation while doing his work and the best part is he explains everything as he is doing it.

I would recommend SewerPros and make sure you ask for their best tech Brandon...
Thanks Brandon for taking care of our problem...

One thing I noticed about SewerPros Web Page there isn't anywhere to write a review ...
You have to wait till they send you a survey...

Justin S.

CAUTION BEFORE YOU HIRE THIS COMPANY!


The manager Elisia (Spelling?) just hung up the phone on me after calling me a liar.

She told me that I didn't direct her employee to do what I needed to do. Unfortunately, it is not my job to direct their employees. They are naturally supposed to do what I call them out to do.

Job was to locate lines, they did an integrity inspection instead. After charging me $300.00, none of this info is useful.

All Elisia did was argue that they were right, and that I am in the wrong.

HORRIBLE CUSTOMER SERVICE!

I will be going to BBB and Attorney General!


Response to the owners comment:

This is completely false - I called the next day to get this figured out. I told the supervisor that coming back out was not an option because the landlord was accepting a lease the next day.

(I have recordings of each call to prove it, I also have the recording of the call where your supervisor hung up on me)

I called 3 different times after and got no call backs, until today, I called again and finally got through.

I did not request an inspection, I was very clear in the beginning that I wanted to locate the lines. This was clearly explained to Tabitha the receptionist.

I am sick of being called a liar from this company - the customer service is horrendous. The supervisor refused to give me any managers name above her (same issue as many other people on this review thread)

I will cut my losses with you Sewer Pros and will make sure all of my friends and family know the horrible treatment I have received.

Anyone who is looking for a sewer company - Please go to:

Maplewood Plumbing & Sewer - Fantastic pricing, GREAT customer service, and they do exactly what you hire them for.

Shame on Sewer Pros for taking hard earned money and not coming through with what is promised.

James S.

The Sewer Pros have done three inspections for me over the last year. Every one was completed on time and in the most professional manner, with the inspector arriving at the promised time. The inspection results provided are comprehensive, well documented, and their advice is sound. Their focus is on the needs of the customer, not just knocking out inspections that can be billed. One of my inspections indicated some issues right within the first ten feet. The inspector stopped and recommended the line be cabled before proceeding. This simple courtesy prevented me from paying for a second inspection. Once the line was cabled, the follow on inspection was characteristically complete and well done. The Sewer Pros are honest brokers that do not perform any of the cabling or repairs that are found to be necessary. Their advice and recommendations are sound and absolutely given with the customer's best interests in mind. You cannot beat having professionals of this caliber in your corner.

Kip P.

Roto-Rooter is like Band-Aid. When you think about getting your sewer unclogged, the big brand names pop into your head, or at least mine. But my experience with the big names is that they always leave themselves room to exploit you once they're on the job. ""It will cost $95 to get your drain running, and if you need more work the technician will explain your options and pricing."" Once you go down that road you're in trouble. Getting the sewer open enough to let water go down it can be the first step in a much more demanding undertaking, as was my experience today. Andrew showed up quickly and punctually, and the sewer was running within 15 minutes. But then the real work began, and it surprised even him how long it took to defeat a tree root the size of a python. He spent a full hour battling this monster in bitter cold weather, and maintained his good nature throughout. A delightful and very capable young man. I recommend The SewerPros because they give you a fixed price upfront to do the job right, and explain that if the job takes more than 75 minutes, which it rarely does, there is an incremental increase in cost--a price I forget now, but that is perfectly reasonable. If you want to take the guesswork out of the job, and you want the job done thoroughly, I recommend The SewerPros highly.

Mona P.

I am warming up to you guys. The last several inspections have been much better the locations have been better the inspectors have been better. I am pleased. Thank you