The Right Guys HVAC and Plumbing

Paul B.

Great, prompt service at a fair price. Tech was informative and very nice. I have used them before and always have had a good result.

J G.

Water heater went out , while I was battling the insurance company Right Guys plumbing Answered everyone of my questions followed up with me. I finally just hired them directly they came the next morning installed it and even gave me an extremely reasonable price for a water heater and installation. I really like this company and I would use them again.

This is a perfect name for this company.

Las Vegas Realtor L.

January 2022, requested Cinch Home Warranty for hot water repair, paid $150 service fee , sent Right Guy Plumbing and they con us to pay out of pocket $850. Do not use this company. You will regret waste money and time.

Joshua V.

Egor was the man! Had an issue with our Nest thermostat, the HVAC system and the wiring. Egor was on time, respectful, Knowledgable. He explained the issue and how he was going to resolve it and then resolved the issue. I will gladly call The Right Guys HVAC and Egor the next time an issue comes up, and issues always come up so I'll be calling (hopefully not too soon though). Thanks Egor and the whole team for getting back to me so quickly and getting a technician out the same day. Super helpful!

Lisethe P.

To start with, the technician that works for, The Right Guys HVAC and plumbing was sent for a leak on our kitchen ceiling. He did the best he could with what he had. Not only did he not have all the tools or supplies needed to protect my countertop or anything for that matter, he didn't even have tools to cut into the drywall. I had to let him borrow ours... and it gets better, we got charged $150 for him to cut a hole in our ceiling with our tools. Lmao! This place is a joke!!!! Talking with the technician I found out he hasn't been doing this for very long, 6 months to be exact. I felt it would be best to get a second opinion, I called ""THE RIGHT GUYS"" to see if they could send someone that's a little more seasoned for a second opinion. Especially since the technician said, he's not 100% sure he found the cause. They said, to get another technician out we'd have to pay for the services again. Which I think is total BS. You should want to send someone to review that work especially if someone so new in this line of work. This company needs to do better for their employees and for the customers.

Attached you'll find a photo of the technician in his socks on a yoga Matt I let him borrow. This company is horrible and has terrible customers service. Find someone else.

Dani G.

My home warranty sent this company out two days ago to repair my furnace; turns out the motor is dead. You can imagine how cold my house is. I was told someone would call me regarding the next steps. I had to follow up no one called and I was told there's no availability until next Tuesday. Not cool considering we've had freezing temps here in Vegas lately and I have an 83-year-old in my home.

David S.

Julian and Rick did a fantastic job getting our kitchen sink draining again. What a team!

Vickie S.

This company gave the worst customer service starting with the lady that answers the phone to the owner/manager. The only helpful persons where the two technicians they sent they couldn't fix the problem the manager sent someone else and never got back to us informing us they could not finish the job.
This is one of the worst companies here in Las Vegas

Lenny C.

Unfortunately, my experience is in line with the other 1* reviews. The picture shows their 'completed work'. They have the usual poor customer service playbook, in action: my supervisor said, my supervisor is in a meeting, our phones are having issues, I'll have someone call you back (they don't) etc.... They replaced parts on my water heater but there is an error message on one of the new heating elements, which was deemed to be due to the power supply. This was not confirmed but the electrician put in a new fuse, just in case. Now they're refusing to reconnect the electrical supply unless I sign a waiver, even though the manufacturer has asked that they reconnect it and call their technical support to troubleshoot. If 'Wrong Guys' do reconnect the power, they won't call and troubleshoot with the manufacturer because their work is complete (again, the picture shows an example of their completed work). They've now left me and my family with not hot water for over 2 weeks. Save yourself a lot of time and stress - don't use this company. My home warranty company have been nothing but helpful, as have the water heater manufacturer.

Jessica S.

This company was hired by my home warranty to repair my AC. They came out 4 months ago to do so. They supposedly fixed it after wanting $1500 outside of home warranty. I went on vacation for a week. When I returned I discovered my AC was broken again and had been running for 24 hours for an 8 days. When they came back out they now said my coils had to be replaced. They got the supplies ordered, after wanting another $1500 from me outside of the warranty coverage. When I told them we were going to go with a different company they suddenly could drop the price $550. Later they argued with me TWICE, Diego who was the one that handled it in the first place, saying they didn't say that. I had to fight with them to stand by their word. Then when they came in they didn't pick them up in the TEN day window and they were sent back. Their excuse was they couldn't get ahold of the company. Although it is local and they could've showed up. After they finally got the parts they were going to come out today to repair it again. They then called me to tell me the supplies ordered were the wrong size (blamed my home warrant although they order the parts based on what they give them) and said now they need to replace my whole furnace in order to repair it. - followed by none of that being covered, thus wanting more money from me. When I asked to speak to a manager weeks ago about the issues in the first place with them not picking up the supplies they never called me. Then this time when they sent me through to the manager for me to express my concerns he said the only reason he was speaking to me was because he was told I had specific questions. ""If this is just to complain I can't help you. If you have specific questions I can answer them."" He then proceed to speak down to me, cut me off, and be a complete jerk. On the phone just prior to this Deigo said, ""I can see about getting you a refund."" As if it might not happen... when they didn't fulfill the job after FOUR MONTHS. They STILL have my money.
THIS COMPANY IS NOT IT MY FRIENDS. DO NOT USE THEM.
My AC is STILL out after being out ALL summer in Las Vegas!! UNACCEPTABLE!