The Polite Plumber

Tricia W.

We had an excellent experience with ""The Polite Plumber"" The name says it all. Our business needed new toilets and urinal. We tried a few one man plumbers and we did not get a call back. I saw a friend suggested The Polite Plumber so we called got estimate and had to deal with the town to get water turned off - Town had to dig to get water access since our building is 50plus year. Once that was resolved plumber came and fixed. Paul was our guy - he was very pleasant from start to finish, explained everything. The guy who did the quote was excellent as well, don't recall his name and lost the paper that I had it written on. We are very happy with the service, even the main office was helpful and friendly ! Thank you ""The Polite Plumber"" for taking that extra step. Next issue you will be the first to call. Thank you Tricia

Adriana L.

I called them 2 days before Thanksgiving with several problems that has been building up. They were able to get a plumber over the next day and he fixed everything. As the name implies, the lady who answered the phone and the plumber who came out to the house were more than polite. Quite nice in fact. The plumber also gave me plenty of advice on how to keep the plumber away in the future by doing some maintenance things myself.

Tina T.

Great company. Very nice people answer the phone. I called them to fix a leak in a basement water pipe. Mickey the plumber came immediately, told me the price before he started work, and did exactly what he said he'd do. Problem fixed. They went above and beyond any plumbing company I used in the past.

Allison B.

Since moving into our home in 2006, we had been trying to locate a plumbing company that would respond quickly to any plumbing issues we had. Recently, we had an issue with our master shower and contacted The Polite Plumber. Kim responded immediately and kept in constant contact with us throughout the process! They scheduled the service call when it was convenient for US, not THEM. They gave us a very reasonable quote for the job and did not perform any service until we were satisfied, which we were from the beginning! They arrived when they said they would, they fixed the problem and left the area as if they had never been there! Cannot say enough good things about this company! Thank you Kim and everyone at The Polite Plumber! You now have lifelong customers in us!

Bob P.

This was the first time we have used this company, and we were extremely satisfied. The technician (Aaron) called ahead as promised and was even earlier than the original time. The job entailed a little more than we originally thought, but all the work quoted was absolutely necessary. Aaron was extremely cordial, efficient, and professional. We are very pleased with the finished job, and without question will use The Polite Plumber again, when necessary.

Bob P.
Succasunna

Cathleen B.

Never again! To fix what was considered a ""minor toilet rebuild""...at the cost of $57 for parts and $247 for labor, is absolutely ridiculous. That's over $300 for twenty minutes worth of work. Plus I had to be home three times in order for the job to be done correctly. First the chain was cut too short, next the tank did not fill correctly so each time it was used one had to flush twice. Now I am crossing my fingers it was done correctly so I do not have to deal with this company again. When I questioned the owner, Willie, about the cost of the labor I was told it is expensive to run a business and pay a receptionist so that's why their prices are a bit high. (The receptionist called twice to schedule an appointment that had already been set.)

I don't usually write a review, but if this can prevent someone from feeling the way I do after using them..mission accomplished. I'll stop here, yet I wonder if the same would have happened had I been a male.

Cis I.

Totally dissatisfied by the way the problem was handled. Spoke over phone to the agent and put in a call to clean a clogged drain in the basement and leak in the bathroom due to water backing up which got fixed on its own before I placed the call.
As a preventive maintenance , I put in a call to get it cleared in case it happened again.
While on phone with the agent ,I clearly asked them to get a snake and auger and have the respective toold to clean the basement sewer pipes which I was assured that they had a TRUCKLOAD of tools always but would have to shell out $57.00 towards service call which I agreed ,refundable if work was performed. Asked about a $30 coupon on valpak which on the phone was mentioned could be applied , but when the person came in said could NOT be applied.
Nevertheless the guy shows up promptly and ""politely "" looks at everything based on what had happened in the past and says that he needs a snake for the main drain pipe and his is broken so he does not carry it
Now they should not have charged me a service charge since he couldnot render the service due to him not carrying the tools.
After going back and forth and calling the number listed they agreed to give me to a referral plumber only to charge me $494 for the same.
I said this was a rip off, when they did not have the tools and quote me an outrageous rate plus a service charge.for a preventive maintenance, and the guy menancingly asks me if I cursed at him which I did not.
I paid the cheque of $ 57 /- and vow never to use the services of this company.

Linda B.

Very nice company, they were timely and very courteous. They seem to have done a good job with what I needed handled on such a short notice. For that they get an ""A"" rating.
However their prices are a bit over market and approximately two months after the job was completed I get a letter from this company stating that I have to pay $98 to the town to close a permit. I have never dealt with a contractor with any trade that billed the customer more money months after the work was done. The price they charged for the original work was more than enough to cover these fees. Pricing and hidden charges tot he customer, for this they get an ""F"".

Jason H.

Had a leak in kitchen. Turns out it was water pressure problem. Tony from polite plumber was very friendly and took care of the problem very quickly.

Matthew M.

JOB: I was looking for a plumber to come in and re-route a heating pipe I discovered in a wall I was modifying to create a ""pass-through"" from the Kitchen to the Family room. I knew the pipe needed to be cut and rerouted as well as the heating system needed to be purged.

Willy showed up on time. He showed up just in time before the last plumber was leaving. They talked for 10 minutes or so... Probably to discuss the job IMO.

Willy used the term ""Magic"" quite a few times describing how the job was going to get completed. He would not quote me on the spot. He said he had to refer to his book of prices.

Willy told me he would email me a quote before the end of the day. Needless to say I received the quote that evening after I emailed him asking for it. He split the charges which I asked for. Here was his quote: (Don't even ask what is the 99.00 for the Home Care Club is for. Willy never replied when I asked him.)

""HOME CARE CLUB 99.00
DRAIN HEATING SYSTEM. IN APPROVED LOCATION REROUTE 1/2"" HEAT LINE WITH 1/2"" HEAT PEX. REFILL AND PURGE SYSTEM 632.00/575.00
OR- REFILL AND PURGE HEATING SYSTEM 235.00/205.00""

I find it curious that Willy came in just under the other Plumbers quote. The other plumber quoted me $800.00.

Make sure you get estimates.