The Plumbing Joint

Pooja R.

The plumber who came seemed honest and forthcoming but we were not able to resolve the issue the same day as our service call because he didn't have the right tools and the time for the job today.

Derek G.

Work was quick, prompt, and excellent! Helped us with a creative solution to a bit of an odd problem. Definitely recommended.

Jen C.

I can't say enough great things about the Plumbing Joint. Last summer, I came home to find my entire kitchen and dining room had flooded with no idea from where. It was the weekend, and I was freaking out. I contacted multiple plumbers and The Plumbing Joint were the only ones who answered right away and could come out the soonest. Once out, they realized it was a broken dishwasher pipe, so they ended up not charging me the original quote since there was nothing they could do (I just had to buy a new dishwasher). So nice and honest, exactly what I needed. I had something else I wanted them to look at while there (a leaking hose outside) which they were able to fix, so they actually rolled the leak detection fee from the kitchen into fixing the hose! Again, finding ways to save me money instead of gouging me. When I realized I couldn't get the hose back on myself, I called and the owner came out same day to put it on for me at no charge. At every turn, they have helped me out and I felt like they put my needs first. So happy to have found them.

Steven N.

Highly recommend. Have used them twice in the last month - once for a major commercial repair at our building and another time for a fix in my unit. Both times they respond ot quickly and were able to come out with short notice. Very professional and efficient. No surprises and well explained.

They will be my first call for any plumbing issues in the future

Evan S.

They showed up 5 minutes early and well prepared. Very courteous and respectful and got the job done.

Angela J.

The initial visit seemed to go well - the tech said the problem was the mixing cartridge in the shower. We had recently replaced our hot water heater but the shower wasn't getting any hot water. Seemed like the tech had the info he needed when he left. we even gave the tech a brief overview of some other, less pressing, plumbing projectd we had in mind (for a recommend on what the order of operations should be for these other projects).
therefore, the email summation/response I received from Dispatch was a surprise. We expected the tech to order a replacement mixing cartridge and come back to replace it when the part arrived. The email summation from dispatch made it sound like the problem was still unclear, the tech still needed measurements to order the correct mixing cartridge - which was quite expensive, so did we just want to replace the entire unit (escutcheon, mixing cartridge, and handle) instead? Oh hell no. I'd say it seemed like a simple miscommunication but it felt like they didn't want to fix the actual problems and wanted to do the full replacement. Our shower unit is a Grohe, which takes one of two mixing cartridges. They said they had one in the truck but weren't sure if it was the right one. Didn't even take it out during the first visit to see if it matched Up. I wrote a terse response to Dispatch, outlining what we had thought the course of action was once the initial tech had left. His visit was a waste of our time and money as he didn't get the info he needed to make the repair.

dispatch apologized, asked to send someone out gratis to get the measurements of the mixing cartridge. I asked them to send the Grohe mixing cartridge with the tech, in case it happened to fit. A different tech arrived for the second visit. Lo and behold, the mixing cartridge they had on hand fit our shower. The tech fixed it, and we paid the going rate for his time spent, plus the part. This could ALL could have been done in the initial visit, had the first tech done what he needed and even shown some initiative and grabbed the part from the truck just to see if it fit.
i'm glad The Plumbing Joint made it right, but it shouldn't have taken so much back and forth to get to the end result.

Samantha B.

Buddy was awesome. We really appreciated his honesty, thoroughness and transparency during the walk through. We are looking forward to starting our project with you!

Daniel G.

Total waste of my time & money. I called them to fix or replace a broken faucet in my bathroom. I explained clearly that a piece had snapped off (the diverter knob I guess; I dunno I'm not a plumber) and the dispatcher said no problem they'd schedule someone to come fix it. Well this morning the plumber shows up (BTW wearing a bandana instead of a real mask--it kept falling down while he was talking to me) takes one look, tells me he can't fix it he'll have to replace it only he doesn't have a new faucet so I should order one and then they can come back to fix it. This takes him about 30 seconds to explain and now I'm out $200. $200 for something the dispatcher could have told me over the phone, or could have explained to the plumber before sending him out. What a waste.

David V.

They had an opening the same week. Showed up right on time to replace a wax seal on a toilet. Got the job done in 15 minutes.

Nichole C.

They were able to provide leak detection with the plumbing service and therefore diagnose and fix in the same trip, since it ended up being a simple repair. They were professional, friendly, quick, and knowledgeable, along with being able to provide additional information to our COA. Much appreciated, thank you!