The Plumbing Guys

Scott L.

I would hire them again in a minute. Very professional. Worked through a challenging issue. Gave me great options and advice. The work was quality.

Daniel B.

UPDATE TO PREVIOUS REVIEW:

https://www.yelp.com/biz/the-plumbing-guys-san-jose?hrid=vVEBOROMqEboSyOSIkYQ9w&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)

Downgrading this review to 1 star, for some of the worst service ever received, and no end of false promises.

Since Aaron reached out to me, and seemed to want to make things right, I gave these guys another shot. In retrospect that was a huge mistake. Here's the timeline of what happened:

- Aaron tells me they can do the job, and he will be handling it personally, with the help of a tech.

- We arranged to have them come Saturday 12pm. Saturday 12pm comes, we get a message saying 2.30pm. 5pm comes, we get a a message saying we'll be there soon. Later I get a message saying it'll have to be Sunday at 11am.

- Sunday comes, gets to 12pm, get a message saying sorry, we can come Monday, and we'll give you $400 off the original quoted price. I say fine, but it has to be Monday. I ask if the job can absolutely, definitely be completed on Monday, the answer is yes. So I agree again to have them come.

- Monday comes, and they finally arrive. They shuffle some things around, and end up quoting me a way higher price than I was quoted originally. They say the $400 discount was applies to that higher price. In desperation, I say fine, let's just get it done, get it over with. They say great, we'll be back Wednesday. So much for getting the job done that day.

- Wednesday comes, I get a message, he's sick so can't come. Fair enough, can't be helped. Ask him to let me know when we can reschedule.

- I get a message the following Monday, saying they can be here Wednesday 12pm. Fine. Agreed, again, let's just get the job done.

- Wednesday 12pm arrives. I get a message saying they're behind, they'll be there at 3pm. At 6pm, three people arrive. They don't even seem to know the details of the job, and they have none of the material needed to do the job. Aaron tells me he will be arriving soon with the material.

- They begin the work of disconnecting the existing setup. They get done pretty quickly, and let me know they're waiting for Aaron to arrive with the material. From what I can gather, they're just 3 people he's subcontracted to do the work. Great, so much for taking care of it personally.

- Aaron doesn't show up, so these guys literally just leave. I can't hold them here. Everything is disconnected. Entire section of pipe removed. Around 8pm, Aaron shows, with the material, and puts it in the garage. I assume he's going to be completing the job. But after some time, I get a shout that hey, we're leaving, the other guys are just getting some food and will be back to complete the job.

- 9pm rolls around, and nobody has come back. We have no water on in the house. I text Aaron and he tells me he has no idea where the other guys are, he'll be coming back to fix the water.

- 11pm, someone shows up to hook everything back up. It's not Aaron, no idea where he is. By 1am, the water is hooked back up. To his credit, the guy seems very competent and does a very professional job getting everything back up and working. I think it was Brian? Thank you, Brian, for giving up your evening to fix this problem for us.

- I finally take a hint and actually decide to hire a different plumber.

I'm just amazed at how much we were messed around here. My wife and I both have incredibly busy days full of meetings, and we've constantly been rescheduling everything to make this work -- only to have our water shut off twice, and be dealing with a totally different plumber every single time with absolutely no context of what the job is or how it will be done.

Aaron seems nice enough in person, but I have no idea what kind of operation he's running. He seems to be subcontracting all of the work out, he or whoever he's subcontracting to can't keep appointments, and when they do, the work doesn't get completed and you end up in a worse state than when you started.

Considering we got a promise to personally oversee this, and make everything right, I'm amazed we ended up getting a much higher estimate, many missed appointments, and half completed work that ended up with us barely getting our water back on by the end of the day. Twice.

This is not how you run a business and gain the trust of your customers. Do yourself a favor and pick a different plumber.

Viviana S.

Not worth the money. Horrible experience, over priced for the lack of professionalism. Employee did not want to hear me ask questions about my property and HUNG up on me.
They are NOT on time
Over all if I could rate 0/5 I Would !

Nagwa M.

Absolutely the worse service I have ever seen! Sent out this company to check rental property for dishwasher clog. He went out property never called me to say what he did at property or to collect payment. I called to see what happened at property the owner of this ridiculous plumbing company kept saying you need to check for gas leak, I told him I already sent out PGE and he said well you need to worry about that, I said sir I am calling about about plumbing issue you saw he just kept saying if I were you I would worry about gas leak, I am like sir please I sent you out there to check clogged dishwasher,...He said Fine! I just won't deal with you than! And hung up.. I have never seen in my 15 years of dealing with rental properties seen something so unprofessional in my life from any company. This is the sorriest excuse of plumbing company and the rates are super high and quality is way below par.. If there was a negative 5 stars review for this company thats what they would be getting.. Literally a company deep in the sewer... Yuck !! Please if you care of high quality work for your house or rental properties DO NOT USE THIS COMPANY...I definitely will be reporting them to BBB this is just not acceptable behavior from company that goes into people's homes.

jj K.

Aaron responded to my request for quote on yelp on Wednesday. Scheduled an appointment for an estimate for noon the very following day. He said he could do the repair the same day if we agree on the price.

He was a no show at noon. I text him at 12:38 PM. He says he had nothing for noon and told me to double check. I told him to check Yelp messaging where he's confirmed noon appt. He then says the job was assigned to someone else (total BS) but he's running late. He himself shows up around 3PM with the other guy. He was friendly enough so I agreed to his price and expected him to do the repair but he says he has another job to go to.

Scheduled repair for Sat., July 4th at 10AM. I text him at 10AM to confirm he's on his way. He says our appt is between 10-11 (it was not... he said 10 AM) but that he's running an hour late. I said noon'ish is fine. I had to text him throughout the day asking when he was going to show up. He kept responding he's almost done and will be over soon. I text him for the last time at 6:30 PM thanking him for wasting my entire day. He responds that he didn't think the job (another main break) would take so long. He said he didn't want to leave an elderly mom with 3 small children with no water. OMG... Not an elderly woman or a mom with 3 small children BUT an elderly mom with 3 small children. Guess he wanted to double up the BS!!! No apologies and no mention of if/when he would show up. Wasted the entire $@%$#% 4th of July waiting for him.

Clearly this guy has ZERO respect for others' time, which means he has no respect for others, period. Go ahead and call him if you want to waste all day waiting for this complete flake!

Lilly R.

This company provided me a great price for some much needed work at my house. They replaced a leaking shut off valve and replaced a water spout in the front of my house and even moved it up so I could research it better. They also replaced a sink and faucet in my kitchen.

Brian and Victor were hard working and very professional. I love the changes they accomplished. I would definitely recommend this company and use them again in future projects.

Clare C.

Appreciated the quick turn around as we needed to find someone quick to install a p-trap for a shower pan. The plumbing guys came through in less than 24 hours. Thanks to Brian for the great work.

Lisa W.

Our sink was backed up. We got a quick response using the Yelp form. They had someone at our house the next morning and got our sink working again quickly without any mess.

Bobo N.

Both my scheduled appointments were a no-show. They are unresponsive, didn't even call back to tell me why they didn't show up. I wouldn't feel comfortable getting a service from someone who cannot respect my time/appointments.
From all the comments below, doesn't seem like this is a one off issue with these guys. No show appointments seems to be their thing.

Victor Z.

Update: upgrade from 2-star to 3-star per Aaron S.'s explanation.

I have to say that extra star is for you. Your on-site investigator did very little attempt to give a fair estimate, and even the before-shovel estimate is way higher than an alternative I end-up using.

Anyway. I appreciate your comment. Responding to yelp-review is a good thing and please keep it up!
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Original:

I called in and asked for a quote. The good part is the customer rep Aaron S. did a wonderful job, very responsive. However, the person who went on to gave me the quote, a on-site plumber, gave me a quote of 800 - 1000 dollars for what another company later worked for 200 bucks. In addition, the on-site plumber mention investigation for estimate takes 400-500 bucks, and fixing it takes another 400-500 bucks yet didn't identify much of the problem. In combination, I would gave it a 2 star: I'd rather not use them if I have other option.