The Plumbing Guy

John J.

My wife and I live in Bellaire and over the course of the last couple of years, Paul, "The Plumbing Guy," has fixed a nasty clog that was under our home, replaced both of our water heaters after we managed a little over 15 years of service from them, repaired a shower, repaired sinks, and fixed toilet tank issues. Each time he's here he works efficiently and conscientiously - he never wastes time, is on time and, if a job is messy, everything is cleaned up nicely when he's finished. Paul's wife Shelley coordinates all of his appointments and is fantastic, too. We had to special order some plastic replacement parts from Kohler and it took longer than we expected, but Shelley called intermittently to let me know that she hadn't forgotten about us and that she was still in touch with Kohler routinely about our order. The charges for Paul's work are more than fair, too. I don't think I've ever written a Yelp review, but for someone who is so good at his job, honest, and fair, I felt motivated to do so. I hope this is helpful to someone.

Linda R.

My hot water heater went out. It was an inexpensive Whirlpool heater my brother installed for me about 4 years ago. It is a gas heater and the pilot light kept going out. So I looked on my Next Door app to see who my neighbors recommended for repairs. The Plumbing Guy was very highly rated and since I had only used ARS for years (but I was never happy with their costs and service) I decided to break away from them and try someone new. I talked to Shelly on Monday and after discussing my issue with her I decided to just break the bank and go with a good reliable replacement. Her husband Paul? came out that very evening and gave me a very reasonable estimate. By Tuesday at at 12 I had a new hot water heater (up to code) which mine was not before. I was VERY happy with the efficient service I received. I would absolutely recommend them. You won't be sorry. He is a little gruff and could smile a little more. He is totally all business. But don't be put off by that. Overall it was a good experience.

Carolyn R.

I highly recommend The Plumbing Guy. Shelly is a delight to talk to scheduling your appointment and she listens to your needs. Paul did his best to get to us the same day we called. He replaced a kitchen sink that was leaking badly. His work was excellent and his years of experience shows. He was thorough and neat and the prices are reasonable. We have found our plumber! No longer do we have to wait for well meaning family members who may or may not show! Thank you Shelly and Paul!

Traci A.

We have been using Paul for 10+ years for plumbing needs - emergency and maintenance. He is a true professional and gets to the point. You know and get what you pay for. EXCELLENT Plumber and I would recommend him hands down to anyone else.

Surge B.

Paul has come out to our place twice now to resolve a nasty toilet clog and another time to replace a toilet. Both experiences have been superb. Shelley helped us efficiently set appointments both times making us feel like a priority. Pricing is very fair and discussed upfront so there are no surprises. Paul is very efficient and both times the work done was great. We will continue to use and recommend the plumbing guy going forward. Thank you guys!

Chris B.

WOW! Fantastic, precise service and such a pleasant, easy plumbing experience! Spoke to Shelley after lunch and received a call back saying Paul and Ben were on their way later that afternoon. Same day service without any additional cost! Paul worked quickly and offered tips and suggestions on how to avoid a potentially devastating flooding situation inside the house. If you have a bathroom sink that backs up with water, don't bother with Draino or a plunger, you're going to need a professional to come out and make sure the issue is done correctly. Call The Plumbing Guy! You will be in great hands! Thanks again!

Debbie H.

We have called several times beforehand and no one answers the phone. Yesterday we finally got through and the lady said she would call us back for times. She never did. We tried again today and finally she said Paul and them would come out however there is a flat service fee of $125. I was thinking that is way too expensive especially since we didn't have a major leak or anything. Our faucet wasn't working and no water was coming out. However, since we needed it fix, I said okay. When they came out, they only worked on the faucet for less than 2 minutes and it was fixed. Nothing was really wrong. I thought he could at least bring down the price but he refused. Really with the phone service and the way overpriced fee, try another place. I felt robbed because it was not worth the price they charged! I was recommended but seriously, go somewhere else unless they compensate us back.

Joy W.

We've been using The Plumbing Guy for years and would never call anyone else. They are always quick, trustworthy, fair, and priced right. They are a great small company with personal service that is very rare today. I highly recommend them.

Emily G.

Seriously, look no further for the best plumber in town - Paul knows all there is to know in his field and then some and he always charges a fair price. I previously used Abacus Plumbing for a leaky pipe and it cost me $2500. Paul has done a lot more work for me than the plumber did on that occasion for significantly less money.

We noticed that we could smell gas whenever we opened our back door and went on the back deck. I called Centerpoint and they came out that evening, determined that there was a gas leak somewhere under our pier and beam house, said that it was our problem as the homeowner, and removed our gas meter. I did not know where to start to get the leak fixed and was worried we were going to be taking cold showers for a week. All the Centerpoint guy could tell me was to find a master plumber. That was actually helpful advice since I had no idea what type of professional would do such a repair. In any case, based on positive yelp reviews I decided to call The Plumbing Guy in the morning. He was able to fit me in at the end of the day. He and Ben came out and ran a pressure test to find the location of the leak and located it there under our back deck. Paul warned me that it wasn't an easy fix and also that if any gas-fed appliances were not up to code we would have to replace them in order to get a permit and pass inspection. He also warned that he might be required to replace a lot more than just the leaky pipe to pass inspection since all of our piping is super-old (our house was built in 1940). The next morning he went to go talk to the West U inspector with whom he is on a first name basis and got the permit to begin work, he and Ben spent most of the day to complete all the necessary work and then he got the inspector back out later that day to "pass" the work, which he did. The inspector called Centerpoint there on the spot and told them to come out and give us our meter back and amazingly Centerpoint came by the end of the day and we were back in business. The whole thing was amazingly and surprisingly painless. I just sat back while Paul took care of everything.

Just a couple of weeks later, my in-laws decided to purchase an expensive reverse osmosis water filtration system for our kitchen sink. It took my father-in-law two days to install it. Thanks Dad. Our kitchen flooded. There was water gushing out from under the sink. This was on Good Friday. My husband turned the water off and Paul and Ben came out within a few hours of my call. He did a quick fix of the saddle valve that came with the filtration system but warned that saddle valves are not really in use anymore and he couldn't guarantee the repair as he normally would. Indeed we noticed the next day that there still water slowly dripping from somewhere under the sink. Paul and Ben came back out and determined that the saddle valve had actually held but that our faucet was leaking now and needed to be replaced. So we went to Home Depot and bought the faucet and Paul and Ben came back to install it. They also fixed our toilet upstairs and the faucet upstairs. Lol, our plumbing was a mess! For as long as we've lived in our house (3 years) you have to hold the handle down to flush the upstairs toilet for like 3-4 seconds in order for it to flush. They fixed that, no problem. And the faucet upstairs was actually a repair of my husband's attempt to install a new faucet from Home Depot himself last year. The handles to turn the water on and off were all loose and wobbly and he never installed the drain stopper that came with the fixture set. Again, they took care of that, no problem.

So you see, I have had a lot of experience at this point with Paul's work and as I stated in the beginning, Paul really knows his sh*t!

David C.

I was pleased with our experience with the Plumbing Guy. We had a clogged sink and could not use it. We called the Plumbing Guy and he fit us into his schedule and came over one day later. They did a great job and our sink works well now. Thanks a lot!