The Plumbing & Drain Company

Kay K.

Rich was great! Friendly, knowledgeable, and thorough. Will definitely call this company to come out again.

Camille L.

This company has done work for us in the past with our sewage pump so we were happy to call them. They were very professional and responsive, calling when they were on their way, etc. All the best customer service you would expect. Unfortunately, the technician wasn't familiar with the way my sewage pump worked and made an error by cutting a pipe he did not need to cut. But he repaired it and did not charge for the extra time this error incurred. Sadly, a few weeks later, this pipe began leaking at the place where the first technician cut it. I called and a different technician came out. It was a Saturday and because my pipe was a non-standard size he had to go to a store that was only open M-F. So he came back a couple of days later and repaired the pipe. These second 2 visits were no charge, as they should be since it was their error to begin with. Both technicians were very friendly and professional. I would hire this company again in a heartbeat and recommend them to anyone who needs plumbing work.

Mark B.

We had a gas hot water tank installed today by The Plumbing & Drain Company.
The installers were efficient, professional and friendly. The quality of the workmanship is top notch and was performed in a timely fashion. They were neat and clean, and the work is a testament to craftsmanship. The tank was a straight 40 gallon swap, but time and engineering changes made for on site modifications to water and gas lines, and the plumbing techs just nailed it.
The owners were friendly, courteous and left us knowing exactly what we were paying for in goods and services. This was a good customer experience.

Katie D.

So easy to work with. They don't charge to come out and give an estimate. Super prompt. We had a time sensitive situation, since our hose faucet starting leaking steadily and it's been below freezing at night. Mike came out, went under the house. Figured out what needed doing and wrote us up a quote for the job. We accepted and he got right to replacing the hose bib. Their pricing is fair. Everyone I messaged and talked to on the phone was stellar. Mike, the plumber, was professional, courteous and just seemed like a really nice guy. The results are great. We now have better water pressure than we've ever had from that hose, it's not leaking and esthetically it's more pleasing than the hardware that was on it before.

Janet J.

Called The Plumbing & Drain Company yesterday morning after discovering the water heater was leaking all over and needed to be replaced. They were so nice and got me on the standby schedule for the same day. Less than 3 hrs. later they were at my house and replaced the water heater. Doug did a great job and left the work site cleaner than he found it!! LOL I would highly recommend this company and will definitely use them again for any plumbing needs.

J G.

Can't speak about the actual plumbing repairs as I haven't been to the property since they were done. My comments relate to the office staff. I have interacted with one person there on the phone a couple of times and haven't had a good experience. Now, I've waited hours (until 3:30 a.m. at my location) to speak to the person in the accounting department. Multiple expensive calls later, there is no answer after getting the message that my call may be monitored... Seems I've been relegated to a do not answer list... and all I want to do is pay my bill. It should not be this hard.

S L.

What an amazing experience! I called to have my garbage disposal replaced and toilets checked. Blaine was the plumber assigned to the job. Rather than charge me to replace the disposal, he reset the disposal and it ""magically"" worked again. I had tripped the disposal switch. He took the time to explain what I had done, how to reset the disposal in the future, and how best to care for the disposal.

Blaine also inspected the toilets and said all was in working order and, again, explained how best to care for the toilets.

Perhaps the most amazing thing is that he didn't charge for the job.

This is an incredible company, and I highly recommend Plumbing and Drain Company and will use the company in the future. Wow!

Maxwell L.

These guys are awesome I use them at my job and every time I need them they come thru , definitely my life savers

Ellen A.

Excellent company to work with. Scheduling appointment was easy, technician, Steve, arrived promptly, very courteous. He was very knowledgeable and spent time with me to explain what needed to be done. Work completed thoroughly. Reassured me that if there were an issue, they were just a call away! Highly recommend Plumbing and Drain Co.

Jason C.

I received a call from the dispatcher then Britt called and was here in a few hours. He was courteous and took his time locating the problem as well as giving me a few tips on some other areas to watch in my home. I'm glad we used this company and glad Britt was our technician. Thank you for your help sir!!