The Plumbing Dr

Mark A.

This company states on their Yelp profile that they will give you a quote for the job, so I described the issue in great detail and emailed them. They replied immediately ... but not with a quote. Instead they said they would assess a service charge for coming to my house, and they would only provide a quote once they looked things over. Very deceitful. I emailed them about the false advertising and they just deleted my conversation.

Bruce R.

Pros - My call was answered during the weekend and my appointment was scheduled.

Pros - When the person finally showed, he took a picture of my leaky faucet to show me the problem.

Pro/Con - They charge about a 30% mark-up for their supplied hardware above off-the-shelf prices.

Cons - Person who took appointment didn't pass along to the dispatcher my message that we couldn't have work before 9:00 am. I missed a 7:52 am call. When I called back, I was told they were on other calls, and they'll get there when they get there. Didn't get service until after 2:00. And they were upset at me for calling to find out when I should expect someone.

Cons - Very, very expensive. They quoted $619 to replace my (fairly basic) faucet or $452 to install if I bought the part. I got Price Pfister faucet off the shelf, at Home Depot for $128, and HD installed for $125. Installation took only 14 minutes. $253 is less than HALF of what Plumbing Doctor quoted.

And the $619 was their LOWEST price. They had a tablet that had 4 price levels, with service contracts or something.

Bottom line is I believe $452 is too much for 15 minutes of work.
$125 is more appropriate.

And why do they need what's essentially a 30% mark-up on a retail price? I mean HD is making a profit off of the retail price, so Plumbing DR is making profit above retail.

Farhad C.

Charged over $500 just to inspect and didn't fix anything. Just pulled the toilet and made an attempt to remove the clog with a snake outside in the front yard valve. Then told me that to really solve the problem they need to cut the line and it would cost $9000.

Next day had Michael and sons come, they said we onlly charge 97 and not a penny more if they can't fix it. The next day a plumber from Michael and sons fixed it and remove the item in 10 minutes and we were back to normal.

Ripped off by dr plumbing - $600 to inspect regardless if they fix, if they pull the toilet up and snake. M&S didn't do that.

Justin D.

Quick response to my house for sewage ejector pump not working. They were able to come the same day I called.

I had an issue with the diagnostic/price I was quoted and Tony the service manager called and made it right.

Kristin T.

I just called to inquire about an emergency plumbing issue and the woman who answered the phone was incredibly rude. I guess I should have known not to even call a 24 hour company since they're busy due to storms, how stupid of me.

Steve H.

Service manager sorted out the billing issue and my work was done at a fairly with a very quick response. I am a fan for their services.

Marissa M.

We had a very good experience with the Plumbing Dr. We had a non-emergency leak under our bathroom sink. We called and got an appointment within a day. Our mechanic was Cody, he was very professional, courteous and fixed the problem in less than an hour. One of the other reviewers mentioned an ""ipad"" - this is what they use to show you the various options for repair/service - everything from the highest end to the basic. While they start out their explanation with the top end price/service, they did not pressure me at all when I choose the cheaper option. I'd definitely call them again for another plumbing issue.

Neil D.

I had a call to TPD 2 weeks ago...David came by and gave an assessment of my situation....and I was presented with all options to get my 2 stem control valves replaced, as they were leaking. Luckily it was a slow leak and i had no damage at all under my kitchen sink.

I believe there were 4 or 5 options: ranging from just replace the 2 valves to replacing everything down there. Being the unit is still less than 2 years since I've moved here, I opted for the basic...remove/replace the valves. David had to come back a couple days later as we initially couldn't find where the water shut off valve was to my apt. Low and behold, it was in the master bedroom closet...go figure....

Anyways, 2nd time David came by all was fixed and as good as new. What I appreciated was that there were all the options presented to me beforehand....I""ll be sure to call TPD in the future.....

Thanks David!

Barbara S.

My first experience today with this reputable company. Thorough, knowledgeable, timely, cost efficient. Dr. Dave was quite polite and ensured his quality work. I feel relieved that i have them now to call upon in the distant future if any other problems arise.

Alex P.

UPDATED: I wanted to make sure to get back to this review as the company really did very well by us after our previous experience. Granted, the receptionist and office staff are still less than helpful I am probably a bit jaded after my initial experience. The service Manager came out himself, assessed the situation and made sure we had a full understanding of what was going on (minus the flashy iPad). Both he and the other person that did the work were very thorough, professional, courteous and completed the job that day. I'll admit it started out a bit hairy with the 1:00AM service call and flashy iPad but it ended very well and the company really did take the time to go out of their way and make the situation right.