The Plumbing Dr

Jim L.

Excellent across the board, which i honestly wasnt expecting as I discovered a leaking water pipe in a difficult basement area sandwiched between the floor joists and furnace duct work - over easter weekend.

First surprise, i was scheduled immediately for Sat afternoon. Then Dr. Toney called me in the morning saying he can come several hours early. He did a complete analysis of the problem, and pointing out some other plumbing issues of concern in my 100 yr house - for me to think about down the line.

He gave me exact estimate for the repair work in detail, with some options for additional issues - without any pressure. He then sunk into the repair work at hand which he completed in about an hour. I can tell he is highly trained and knew what he was doing.

Given plumbing emergencies over a holiday weekend, where I wasn't sure what was going to be needed, I naturally feared pain was coming. but my experience from scheduling to expertise to transparency to work quality was anything but. Its a good company, and Dr. Toney was outstanding.

Mike V.

OUTSTANDING! From Wendy (she said she answers the phones, 24/7 and she wasn't kidding) to Dr. Toney, these guys are fantastic. Extremely prompt professional service and very fair pricing. Better than fair, actually. Dr. Toney explained the issue and laid out several options, from the immediate repair to a full scale operation - and all of it came in far less than I would have expected. We chose the best option for us and he set to work - the issue was a kitchen sink backing up into a basement sink - and with the questions Wendy had asked me on the phone, we had everything zeroed in and fixed quickly. Highly recommend these guys and if I need plumbing services again (and I probably will given the way this house was built), they will be my first and only call.

Lisa S.

We used The Plumbing Dr today and were very pleased. Brian was great! We got same day service and he was so helpful and informative regarding our completely clogged up kitchen sink drain. We will use them again and are so happy we found them. We appreciate Brian's services.

Dylan B.

Great customer service experience and the technician was extremely nice and knowledgeable.

Nick M.

We had a leak in our garage. We called, Daniel who came out and told us it would cost several thousand dollars to fix. I asked if he could just stop the leak, and he said yes. The leak stopped for the moment, but about a week later, the leak started again. I called and asked for Daniel to come back out. He somehow became defensive, saying he never said the leak would stop. I asked what our $500 payment bought us. He said, I kid you not, ""we protected the area with a tarp, walked around the building looking for the water shut off valve, then shut the water off when we found it."" He was incredibly argumentative and insulting.

UPDATE: Thank you for your response to my concern. How do you feel about the actions of your technician, Daniel? He has now called our business phone line, making rude and sarcastic comments. He has called repeatedly, asking to speak to the company owner. Is this what your technicians are trained to do? Harass customers who refuse additional work?

Paul M.

This company will not provide any estimate (of any kind) until sending out a plumber who charges at least $68 for the visit. They also claim that a permit needs to be acquired in parallel with a water heater replacement, or any job that involves gas lines. This is simply not how most other companies operate and so there's too much competition to recommend this one.

Leah S.

The plumber was able to diagnose our issue (a leak in a pipe in our ceiling) but that was where the positive feedback ends. When I booked the appointment, they said ""we will give you a 20 minute heads up when he's heading over. If it's within business hours, we will waive the service fee. If it's after business hours, you will be charged the fee."" But I don't actually get a say on when they're coming so how am I supposed to know if I'm paying the fee or not? Am I also just supposed to wait at home all day for him to show up?

Finally, when the guy was here, he said it'd be anywhere from $150 to $250 to diagnose the issue, and once he found it he seemed to just arbitrarily decide that is was $250. He said the fix of the issue would be $500. The next day, I had a different person come by who said it should have cost less than $100 for the diagnosis and would be $150 for the fix. I do not recommend the plumber Dr for these reasons.

Annie H.

We have used this company several times for various plumbing needs and they are the absolute best!! They answer quickly, have fair prices, and always do excellent work. And if you are really looking for an expert plumber with tons of experience for a more complicated job, ask for Dr. Charlie by name!

A. W.

Charlie arrived as agreed, inspected to find the source of the problem, and gave me options for repairs. He was courteous and tidy and helpful, even giving me a couple of do-it-yourself maintenance tips. Overall, a highly satisfactory experience with The Plumbing Doctor.

Patty R.

We had a plumbing emergency & your office responded with a sense of urgency for our situation. Our technician, Brandon, was beyond excellent. He was honest, personable, & a great communicator. He fixed the problem quickly & professionally. He advised us on other potential issues with our plumbing. We asked him to take a look at a faulty gasket (causing a leak) that another plumbing company had chosen to leave us with the day before, & he quickly fixed it as a courtesy to us. That is great customer service! The Plumbing Dr. is now our first choice in plumbing. We will recommend you!