The Plumbing Dr

Jenn K.

Honest, professional and efficient. I had a simple problem--toilet was running and wouldn't stop. The Plumbing Doctor was easy to schedule, they answered their phone right away, they were able to come out the next day on my schedule, the technician arrived on time, was very nice and professional. He diagnosed the problem within minutes and gave me a variety of options for payment. He wore booties in our home and was careful to keep the work area clean. He fixed the toilet quickly, had all the correct replacement parts in his truck and I was very happy with the results of his work. He advised me on how to prevent the same problem from occurring again. I recommend them. The cost of the part and service, which lasted about 20 minutes, was $189--a little high, but all plumbers are expensive--it's a specialized work, and worth it when you need help immediately. He also (free of charge) looked at our sump pump and gave me some good advice about how to anchor down one of the pipes. I can't remember our technician's name, but he was very nice and professional.

Lauren J.

Quick to schedule time for the following day to repair a running toilet which stopped flushing reliably. Turns out it was an old model with bad parts which was better and easier to replace than to repair - the right decision rather than an upsell. Not being a frequent customer of plumbers/electricians/etc, there was a little sticker shock ($450) until I had a chance to look up the cost of the replacement toilet (a Kohler Cimarron which runs about $200ish) and factor in the two or three hours or so they spent working on the job overall. Mike in the office was on top of ordering the replacement and letting me know when the guys would be back to install it. The Plumbing Drs called out on the job knew how to fix it and were friendly. Oh, and when going to/from the truck for supplies, they went to the trouble of buzzing into the building rather than just leaving something stuck in the door to hold it unlocked - a nice consideration for my city neighbors.

Gregg B.

We had a leak right inside our basement, right where the water line came into the house. They couldn't come the day we called (but asked how bad it was, I'm assuming if we really pushed they would've come out late that evening). Came 7:30 the next morning on time and were here for about 3.5 hours. Replaced copper pipe, elbow bend and clamp, pressure regulator and ball valve cleaned up and checked things out before leaving. Charlie was courteous and upfront with the estimate/warranty, and did a nice job. We did not have other estimates, the price seemed somewhat within reason and overall it was a good experience. I would use them again.

Rushabh S.

I called them for estimate to fix plumbing around solar water heater. I think the president came over and wrote down email etc. Never got the estimate or phone call back. I cannot recommend..

K L.

We used this company after reading the yelp reviews and thinking that they seemed ok. On the positive side, I called on a Saturday morning and they came in a little over an hour, which was very fast (and the reason for the star). Dr. Bill came to our apartment, and spent a few minutes looking at the leaking toilet valve in the bathroom. He then left to ""work up the options"". I thought that was a positive sign, until he came back in with a laminated paper with about 6 different options, all with prices much higher than I was expecting. Then he proceeded to tell me that he recommended the $600 fix because it was the best option with the longest warranty. When I asked him what the difference was between the most expensive and the least expensive, he was hesitant to answer me. Instead, he pointed at his piece of paper again and said that the least expensive was a bandaid option (for $189), and that he could only guarantee the work for 30 days (still without actually explaining what the difference was). I admit that I'm not knowledgeable about toilets, but in my opinion, a professional should be able to justify a $500 difference in service in terms clear enough that you can understand what they are doing.

Fortunately, my fiance came home at that point, and realized that he had installed the tube that Dr. Bill said was leaking. So we sent Dr. Bill on his way with the $68 service fee and proceeded to go buy the piece for $3.49 from the hardware store, which we installed in about 10 minutes. I find it ridiculous that the we were ""recommended"" the $600 option for a part that costs 3 dollars and took 10 minutes to fix.

Heather R.

First let me start by saying I very much like this company and think they do great work. I am especially fond of Dr. Sam, who has been to our home on numerous occasions to help with various plumbing issues. Dr. Sam is honest, kind, and does a very thorough job. The only reason I didn't give them 5 stars is because the company recently changed their fee structure which caused their prices to increase. I know they are definitely not the cheapest company, but I do think they do good work and guarantee it. I believe that you get what you pay for, and I think they are worth it.

Teresa A.

Got VERY BAD treatment from this company - so very disappointed in the reviews. More interested in selling me replacement parts, I had to tell them to actually use the snake.

T M.

Clogged HVAC floor drain. Shannon snaked it out and even showed off his high tech gadgets with a snake camera and remote locator to verify there was nothing left all the way into the main drain. He was very careful with my carpets and provided excellent service. This was the first and only plumber I called so I don't know if anyone was cheaper. He charged $350 plus $50 to get same day service. I'll be using him for all future problems. Highly recommend.

D Z.

Water from our kitchen sink was draining into laundry sink after a pot of beans was emptied into the sink. It had been blocked for about 5 days. We had tried liquid drain cleaners, enzymes, plunger and an 25' auger with no success.

While checking yelp rating for another company, discovered companies with more and better reviews. Plumbing Dr was the first one I called. The receptionist at Plumbing Dr was pleasant and efficient, asking detailed questions about my problem. She said they could have someone at my house that afternoon between 1-5 and plumber arrived at 2:00 pm, just 2 hrs after my call.

Of the others plumbers I called, 1 did not work in DC, 2 I did not reach a live person and they still have not called back, and 1 could not come before Friday.

Charlie listened to all the things we had tried, saving valuable time in assessing the problem.Within a half hour the drain was clear, taking 30' snake to reach the clog.

Charlie took great care to keep the work area clean. His shoes were covered on entry, he covered the area near the sink and wiped out the cabinet when done.

The quote was $168 for the first hour and $20 snake fee. Only item not included in the original quote was 5 dollar gas fee but we got a Yelp discount which more than offset the gas fee and most of the snake fee.The only other company I reached quoted $240 for the same time period.

David S.

Hired the plumbing doctor based on positive reviews. Our kitchen sink faucet broken on a Friday and we wanted to get it replaced ASAP. I called and they had an appt for the next day (Sat) for me in the am; the extra charge for a weekend appt was only $40 more per hour (some places like to charge you double the normal rate), but I got a $20 discount for being a new customer so it was totally worth it to have our kitchen sink fixed the next day rather than Monday. The plumber was nice and knew what he was doing and swapped out the old faucet for a new one we had purchased. It took less than 1 hour and the whole thing cost less than $200. I recommend them and will use them in the future.