The Plumbing Dr

Amy T.

I want to applaud the phenomenal customer service for The Plumbing Dr. After a not so great experience - not the serviceman's fault - they reached out to me directly to resolve the issue. I really appreciate that kind of proactive customer service! Thank you!

Karl J.

Dr. Daniel provided the kind of responsive, congenial, expert service I have come to value so much whenever I call The Plumbing Dr. This was an easy fix, unlike some of our previous adventures, so Daniel was in and out quickly, but he made sure to leave some good tips on how to ensure our plumbing runs smoothly in the future. Thanks!

Darrell P.

The only service we'll use. Dr. Charlie has helped us twice in the last few years clearing up deferred maintenance issues from the last owner and ensuring that we know how to prevent future problems, without charging extra.

Kira T.

I bought my first apartment in May, and The Plumbing Dr has saved me twice! First, with toilet repairs, and the second time with my clogged kitchen sink flooding my floor. This company is super responsive, with excellent communication of repair options, and the best customer service! Both of my repairs have occurred during COVID. I feel very comfortable with their protocols - masks, gloves, and shoe covers. I would recommend The Plumbing Dr to anyone in the area and will be using them for any future repairs!

Imthoisc H.

WARNING- This is the most dishonest company I have met. My wife called them to replace a kitchen faucet. I went to Home Depot and purchased a $119 faucet. But when I came home, they were presenting a cost of $2000.00 to replace a faucet using their own brand. CRIMINAL. ! Firstly, I am outraged that they tried to gaslight us with pricing. COMPARISON SHOP People should know the true costs of the equipment they are promoting. $119 vs $2000 is a big jump in pricing, no matter what. Secondly, BEWARE HIDDEN COSTS- ask them to see the price breakdown of the quote. 36% goes to market research, 8% to evaluation. I LOVE to hire people at a fair price. We are all trying to make a living and I respect that. But don't try to take advantage of the uniformed and price gauge on nonsense.

Kim M.

The tub faucet and fixtures in my master bathroom were original from construction (2008) and through time and normal wear & tear, the tub faucet had been consistently leaking. I found The Plumbing Dr on the world's most powerful tool (Google) and called to schedule a service appointment.

The company representative I spoke with was courteous, professional and responsive. A service call was scheduled for today (October16). The plumber (Mike) and his colleague (Cornelius) called me 15 minutes in advance (as promised) of their scheduled arrival time (12:00) and they arrived promptly on time.

Mike explained the evaluation and repair process, so that my expectations were managed up front with full transparency, which I appreciated. Mike and Cornelius did a thorough inspection, determined a repair plan and clearly explained next steps and timelines.

I asked if, as long as they were there, it made sense to go ahead and replace all the washers on all the faucets (bathrooms, kitchen) and after carefully inspecting all of them, Mike advised that they were all in good working order and it would be an unnecessary expense (which I also appreciated).

Mike and Cornelius provided additional guidance for proactive care of my pipes in the master bathroom, once the repairs were completed, as a cost-saving measure.

The service appointment was approximately 1.5 hours, start to finish. I found Mike to be very professional, highly competent and helpful. Cornelius was also very knowledgeable and helpful, as well.

Of course, significant plumbing repairs are not cheap (oh the joys of home ownership!), but I believe the quality of the work and the service merits the cost, and the Plumbing Dr's rates and fees are competitive with other local plumbing companies.

I highly recommend the Plumbing Dr! 5 stars!!

Margaret S.

Very responsive, timely service, and great work! Charlie helped replace a counter-top button for our disposal, and was friendly, fast, and thorough. He explained how to prevent the problem in the future, too! We will be calling them in the future for plumbing repairs!

Heidi W.

Dr. Bill and Mike the technician are great! They were able to find a creative fix for a sump pump issue and went out of their way to get it done! Very happy with my experience with The Plumbing Doctor!

Theresa B.

Had to call for a clogged sink on Labor Day weekend. After leaving a message we were called back within 2 hours and they promised they could come out that day, and they did! Mike, the technician was professional, wore a mask and covered his shoes when entering. Diagnosed the problem quickly and offered us options from a one-time clean out to also giving us a six-month supply of products to keep the drain clean and gave detailed instructions how to use it. Total was more expensive than we had hoped, but not only was it a Sunday of a holiday weekend, but the fact that we have a treatment plan to keep this from coming back is also worth the extra. Thanks so much, and would definitely call them again and recommend.

John B.

If you need ANYTHING done that is plumbing related, look no further than the team at The Plumbing Doctor. Mike (our lead technician) and Charlie (who assisted Mike) did a phenomenal job diagnosing the problem quickly, giving us our options and then executing the plan we chose. Without being prompted, Mike noticed I had served in the military and proceeded to give me a 10% Veteran's Discount, which I didn't know they had and he volunteered. Mike and Charlie also took a look at the caulking on the tub in our guest bathroom and replaced it. Again, GREAT customer service and professionalism.

UPDATE - Charlie came by our new house today to fix our drain and per the usual, we are blown away by the professionalism Charlie exhibited. Again...this is why we are customers for life.