The Plumbing Company

Pwcorgi S.

Waller's excellent technician fixed my leaking solar hot water system today. I contacted them just this morning, and expected it to be hours before they could get to my place, but within two hours it was all fixed. The service was reasonably priced, too. I'm so pleased - what a relief!

T Q.

so bad i wouldn't even give them one star. the second the guy found out i was not married he ""needed"" to remove every pipe. i only wanted a dishwasher installed.
when i questioned him he picked up his tools and left without saying a word. they mailed me a bill. i had to hire an attorney. don't get taken... oh no they make you use at least one star...

Fine Diner H.

Once again Waller's comes to the rescue! This time the kitchen sink was stopped up. I phoned and within 20 minutes the technician had arrived, and 45 minutes later, he was on his way to the next rescue. The sink is draining perfectly, and Waller's entire staff should wear capes. They are great!

Howard N.

Their first attempt to remove my kitchen drain clog resulted in a clog further downstream that resulted in a big mess in our house downstairs. Wallers apparently does not provide a guarantee for fixing drain clogs which doesn't make sense to me. We were charged full price for a second visit (their labor rate is high to begin with). I left multiple messages for the owner to call me to discuss the situation, but he would not call me back. The plumbers tried to be helpful (especially the second one), but overall this business does not care about the customer, only their money. I don't recommend Wallers Plumbing.

Julie R.

Waller's replaced a frozen heating system exhaust pipe in my garage last winter. It immediately fell down, flooding my house with carbon monoxide the next morning when the heater kicked on. Not only was he completely unapologetic about risking my family's lives, he then
charged me 5 hours to put the pipe back up (in the garage, not an inaccessible wall or closet) and perform an unrequested analysis
of our entire heating system which he had already told me was an LP system that he is not licensed to work on. The next cold snap we had, that pipe froze because it had not been installed on a slope. At that point we hired another plumber.

I have spent the last 8 months trying to negotiate the $1,500 bill, but he does not return email or phone calls. In summary, I found their work to be dangerously bad, outrageously expensive, and their business practices extremely unprofessional.

Al H.

A complete disaster, don't get close to these guys! While the technician was competent, they disappeared before the job was done. In fact they disappeared as soon as I paid the bill, stupidly enough before the work ended. Never again!

Andrea S.

Herman from Sunset Heating and Plumbing, along with his wife, were both communicative and responsive. Herman showed up as scheduled and performed the requested servicing, boiler and water heater maintenance and flush. He charges a fraction of his competitors.

Stephen P.

I am writing this review on behalf of my mother, who is 92, and who hired Sonic Leak Detection to come to the house and address a leak.

Sonic Leak Detection came to the house on two consecutive days. The first day was to detect a leak outside the house, and the second day they returned to repair the leak. The time required to find the leak on the first day was approximately 2 to 3 hours, and the charges were just over $400. They said they could repair the leak, and the cost would be an additional $3,600. They were hired to do the repair, assuming that it would be a major project to justify the $3600 cost. When they returned the next day, (there were two of them) they arrived at about 11:15 a.m. and were done by about 3 p.m.. Within this time, they left for lunch and bought an outdoor hydrant. (They charged $350 for a simple hydrant, for which they claimed to have no receipt.) They charged $3100 for labor, which was almost all done by one of them, while the other mostly talked. The actual labor outside the house was probably 2 to 2 1/2 hours, mostly done by the one person. So, something around $1,250 an hour.

Finally, the job was not finished correctly. The attachments to the hydrant were made such that they were facing the wrong direction and would make the controls very difficult to read.

The total charges for both the detection and the repairs were about $3,750. The neighbor next-door later said she had the exact same job done for about $1200.

They claimed that their charges were so high because they are specialists.

My mother paid their bills, mostly because she was intimidated by them, but felt that they were taking advantage because of her age and the fact that she lives in a relatively affluent part of Santa Fe. Sounds about right.

So, I would say hire them only if you are willing to have people work for you who operate in this way.

Obviously, we would leave zero stars if we could.

Unfortunately, we will be pursuing this matter in small claims court.

Mara S.

I called four times over two days and got no responses, no call back, not even days later. If you can't even get it together to pick up a phone once a week, you clearly don't want my business, and you certainly don't deserve it.

CM B.

This is the best of the leak/plumbing companies I have had the painful experience of hiring in Santa Fe. They did a good diagnostic job that included everything inside and out that worried us. They made sure our needs were what they handle. They offered clear explanations, advice, referrals. I thought the professional behavior and advice was worth the price.