The Plumbing Authority

Beverly B.

I had a tankless water heater installed. When I had leak issues with the last bad cold snap, I requested service and never heard back. I had another company come out when the water heater stopped and was showing an error. They fixed the issue and commented there was some interesting plumbing, especially the way they didn't terminate the hot water pipe under the house and instead left it capped off and sticking out of the wall. I guess Plumbing Authority is an average plumber, but I really dislike having to speak with an answering service and then getting text messages from the scheduler. I needed a plumber asap, and didn't want to jump through their weird administrative handling of calls. I'm just loathe to ever call them again.

Bruce P.

I initially contracted PA to replace my disposal. Their plumber came out and although acted very professional and nice, left the job with a terrible electrical hookup. I took a photo and contacted PA with my displeasure. Nancy at PA agreed it was not done properly and to their high standards. she immediately scheduled another plumber, Micah, to fix it. And apparently saw from my picture that the pipes under my sink were not done correctly 15 years ago. She told Micah to fix that while he was here at their expense. Here's the bottom line: if you're not happy or they see that something wasn't done right, they will go overboard to fix it. George from OA followed up with a call to insure I was happy. The company has integrity. Thank you PA.

Alex E.

We have a historic Oak Ridge Alphabet house and needed a full house repipe. Over the years there had been a lot of bandaids and partial fixed resulting in a hodgepodge of new and original pipes. The plumbing authority had the size to complete the whole job. We also had them install a tankless water heater and garbage disposal.

Due to the scale and scope of the job we had the opportunity to work with about ten of the guys, all licensed plumbers. They did an excellent job getting this house in shape. All new water lines, drain lines, water heater, shower fixtures, toilet, etc. Every person was courteous, on time and nice to work with.

Our job is now complete and I have the piece of mind that our new systems have warranties to keep them running smoothly should we encounter any problems. I'd recommend doing plumbing once and being done over tiny, bandaid fixes, which don't solve the issues.

John T.

Had issue with tankless water heater. A company came out yesterday and said I need a new $4700 replacement. My unit is 5 yrs old. Said it's not under warranty any longer and needed replaced. Today, the Plumbing Authority was able to determine the issue. Also, said most of unit had a warranty up to 10-11 yrs. I would recommend this company. I would say who the company was yesterday- they have truth issues.

Lee J.

I had TPA replace all the hot/cold incoming pipes in a our newly purchased older home from galvanized steel.

Professional, courteous and very competent work and they went the extra mile by installing an extra tap at the front of the house. Also, very efficient work. Whole house was finished in less that 2 days.

Edit: I went to update my review for this vendor for another reason and noticed that the number of stars indicated was incorrect and not reflective of the positive review that I gave in my original review. Now that that is fixed, I want to continue with the reason that I wanted to edit my review in the first place.

I had a small problem when TPA was finished with the job. I could not find my Werner 6' ladder which was stored in the same area where TPA was working and it was the same brand of ladder they used. I assumed that the crew working here packed I up accidentally and contacted Brian about it. These guys looked not once, but twice for my ladder in their equipment at HQ with Brian even offering to buy me a brand new ladder when they could not find mine among their equipment. I declined the offer and have even done business with TPA again since this because they are good and have integrity.

Anyway I was cleaning my basement the other day and found my ladder in the most unlikely of places.

Crow. It's what's for dinner.

Rick H.

The Plumbing Authority did a big job for me a few years ago. They basically re-plumbed my whole house. They replaced part of my main drain, and ran new supply lines from the meter to the house, and then to every fixture in my house. Took the better part of a week.

Fast forward 3 years. I had a small issue with my plumbing. Nothing serious, but it was annoying. I called the company to ask about it, and the owner himself came out the same day and took care of it, at no charge. If that isn't good service, I don't know what is.

Highly recommend!!!

Traci B.

Steve was very professional. He replaced my garbage disposal and removed and disposed of my old one. He was thorough in his work and very knowledgeable:

Bernie J.

Very pleased with this company. My plumber was Dan, very knowledgeable, explained everything first and gave all options giving me the choice on how to proceed. I will use them in the future and highly recommended!!

Jennifer M.

the guy seemed clueless, looked at my problem about 10 minutes, and stayed outside on the phone for about 20 minutes, and came back in, still seemed clueless as to what was wrong, still didnt know where the leak was coming from. i was asking him what part was bad, so i could determine if i wanted it to be replaced or fixed (my 2 options of having it fixed) and i didnt trust him at all. he acted like this was his first time on a plumbing job. I asked the owner if i could wait for him to fix it for me himself whenever he was out this way, but the owner turned sour, so i just paid the $39 for nothing being done. i feel ripped off. i had specifically asked the owner last week if whenever he was in the area, that i trusted him, and didnt want to call another plumber, but he sent someone else. i shouldve refused, but i didnt think he would have someone so unprofessional and clueless. the guy took it upon himself to use my ladder, and was standing on the top rung, where it specifically says do not stand, and was balancing his other foot where the paint can is supposed to go, it's PLASTIC!!!

M C.

Professional, on-time, knowledgeable. And best of all, the owner is the person who does the work, so he actually cares about the results and his reputation. Will continue to recommend and use again.