The Plumbers

Laura G.

It's very rare that I would get online and write a bad review for someone, but The Plumbers Inc repeatedly failed during our bathroom remodel so I really think this needs to be shared.

We hired The Plumbers Inc to replace our shower valve, install a new bathtub, move our toilet, and install a new bathroom vanity. During the initial bid, they told me getting a permit was optional and I said I wanted it to be permitted. So, they wrote into the contract 3 times that they would take care of the permit.

The plumber who did the majority of the install was not very communicative and just left the house without talking to us when he was done. He also kept the door open while sawing a hole in the subfloor to get to the crawlspace, which stunk up the house and was inconsiderate especially since we have a small baby. There were a lot of delays in scheduling as well.

After completing the work and having gotten full payment from me, there was no word from them on getting an inspection. So, I reached out and asked if they were going to schedule one for the permit and they scheduled one for the following day.

The inspection failed horribly. First of all, The Plumbers Inc neglected to schedule a rough-in inspection before the new floors/tiling was installed over the new plumbing so the inspector couldn't even see what he needed to approve. Secondly, he saw that they had installed the tub spout wrong.

The Plumbers Inc apologized to me and sent out plumbers to take a look and to go into our crawl space to take pictures & videos to make up for not having done a rough-in inspection. They sent different plumbers than the one who had done the original install, and these new plumbers said that the original plumber had installed the bathtub so poorly that there were 2 leaks in our crawlspace in addition to the wrongly installed tub spout.

In order to fix the tub spout since they didn't do the rough-in inspection and find out it was wrong before the tiling was set, we had to wait another week and they had to saw open my master bedroom wall to get to the piping without disturbing the new tile. They had a handyman come out to fix that and he used some sort of texturizing solution that smelled so bad all throughout our house that we had to leave the house for a few hours & open all the windows (with a baby during the pandemic, so we had nowhere to go).

After all of this, the inspector came back and they failed it again because The Plumbers Inc hadn't sent him the photos and videos they took a week and a half earlier. So, I called them again and then it took another week or so for them to get the photos from the plumbers. Then they finally sent them.

And it failed the inspection again!! The photos they sent showed insufficient support for the tub spout. And remember they had just sawed open my wall to fix that tub spout and then repaired the wall. So, I called The Plumbers Inc again and they said they'd get back to me with a plan.

They never got back to me, but I reached out to the inspector the next week and he said he got a new photo from them that showed that the support had been fixed and the inspection passed. I said that's weird because they haven't been out here to fix this since they sent the photo that failed, and I haven't heard back from them. So, I called The Plumbers Inc again to try to understand what happened. The people I had been talking with prior were out all week. So I called them this week for an explanation and they said they accidentally sent the wrong photos the first time showing the tub spout before it was fixed.

All in all, there was so much bad communication, unprofessional mistakes and delays. And all of this was found out because I asked about the inspection which they never even took initiative to schedule in the first place. If I hadn't done that, there would be a badly installed tub still leaking into my crawlspace and an open permit that was never inspected in their name. I'm very unhappy with the experience I had with The Plumbers Inc and would not recommend them.I

Vince P.

I'm very happy with recent work done by The Plumbers Inc.. I was in a bind schedule wise. Judah and the team made sure to fit me in ASAP. They sent a real pro to do the work. He laid out my options and we came up with the best plan that time allowed. He executed immediately and I am completely satisfied with the results. I recommend them for you next project.

A Likely S.

When I first contacted the company I said we had three days for the project - knowing it was no more than replacing a shower regulator. After taking and texting pictures, scheduling and meeting the plumber and agreeing on the work, I never heard back from the company. When I called to check a day later, a woman answered and didn't seem to remember me at all - our first conversation days earlier, the picture I sent or scheduling the plumber, and seemed to have difficulty finding her notes. When she proudly announced that she'd found them she had managed to ignore everything I had been saying and kept trying to schedule the work during the time I said we were out of town. We only went with them in the first place because the woman who scheduled the visit didn't object to our schedule. I gave them two stars for the effort in coming out and writing an estimate. Other reviews are so positive I'm at a loss to understand what happened. I'm sure contractors are busy but I'll take my chances with somebody else.

Jennifer S.

Quick, professional, and affordable. They did a great job repairing our leaking pipe.

Michelle L.

They took care of our problem quickly and efficiently. The price seemed in line, maybe a tad more than expected but the problem is solved and has not shown any signs of return for six months. The response time was good also

Lee D.

I discovered a slow-drip leak under my kitchen, in the crawl space, and called several plumbers. Judah and The Plumbers Inc were the only plumber I could get quickly, so I didn't know what to expect. I was very happy, though, with the diagnoses and solution proposed and implemented. It cost me much less than it might have, and the job was done cleanly, efficiently, and in a timely manner. And everything was cleaned up -- something not all plumbers seem to do!

Travis R.

I called them to come out and give me a bid. They charged me $128 just to come out and give a quote. I was never told of the fee until he was leaving. The best part was when he quoted me $1200 for a 50 gallon water heater. The very next place I called quoted me $925. This place is over priced and does shady business.

Matthew S.

Called to get an estimate and figure out how much it would cost to fix my dishwasher and hot water pressure. Installer just finished an install as I called and was able to come by right away. Installer identified and fixed problem within 30 minutes. Highly recommend.

Bianca E.

They came out to help us because of a crack in our main line, and they simply have the BEST customer service. Right before Easter weekend, and they came to bail us out on a Thursday and Friday! Tracy was so nice with us on the phone, and we could not have asked for better service! The price was very reasonable, and there was ZERO nonsense about: emergency fees, apprentice fees, travel time, etc. (unlike other plumbing service companies in the Portland metro area).

Randy J.

Just this morning I had Robert, from The Plumbers, rearrange some bathroom plumbing. The appointment was for 8:00 a.m. and he pulled up at 7:57. He did the work quickly, professionally, and was in & out in under 2 hours. I will certainly call The Plumbers again if I have any other professional plumbing needs. 1st class all the way.