The Plumbers Connection

Gary S.

FANTASTIC EXPERIENCE! Mike is absolutely tremendous!!

We needed help with replacing our washer/dryer hook-ups as the previous homeowner had left them in bad shape. We also needed an ASAP visit, as we were trying to coordinate these changes with then getting everything connected thereafter by the retailer.

Mike was assigned to us for a 7:30am visit, and he arrived promptly and fully ready to go. He had everything needed to get the work done quickly. Even more, he recognized an item that we didn't need replaced and let us know about it immediately, saving us money. Furthermore, he was able to get the washer/dryer connected and ready to function, also setting up the machines in the exact way that we needed.

Throughout the process, Mike was consistently positive, upbeat, polite, and professional. He did excellent, above-and-beyond work, and did it all with an upbeat approach. It was really a pleasure to have him do this work for us today: I strongly, strongly recommend The Plumbers Connection for any work that needs to be done, as I will only be calling them for future projects.

Miss D.

Unfortunately I was mislead to believe these reviews. I called and answering service was bright and cheerful and said she would have a plumber call me back asap. 2 hrs went by no call; so I caled back asking the service when i will receive phone call; and she again said I will call the plumber again to return call. Over an hour passed and I am now talking to another company and DRAIN RITE will be here within 2 hrs. A different women named Nicole called me back represents Plumbers Connection and apologized for not calling back and proceeds to say they may not be able to come by today. I thanked her and said I will go with another company and she seemed satisfied with that answer and hung up.

Kunal B.

Called Pumber's Connection to replace a faulty water heater pilot unit. Their service was quick, hassle free and communication was always up to the mark.
The initial conversation with Monica was very pleasant. She was able to quickly understand my requirements and get me a quote and a time slot for when the technician could come out. She was always patient and courteous when answering my questions and call backs were prompt.

Zac the technical arrived on time as discussed. I received a phone call prior to his arrival. The work he performed was immaculate and detail oriented. He went an extra mile and fixed a small pipe leak in the water heater by replacing the washer. It was as if he had to do the work perfectly and not leave any loose ends. He had a lot of good words to say about the owner which is probably the reason they are able to deliver great service.

The best part was that the prices were extremely reasonable.
All in all, top class service provided at reasonable cost. I could not be happier.

I plan to use them again for a bathroom remodelg

Kit Y.

I have used Plumber's connection a few times now. They seem very honest. The lady who answers the phone Monica is very nice and efficient. All the plumbers are polite. They have replaced two faucets and replaced a valve in the bathroom wall. For the valve job, I called around and got quite a few quotes and theirs was the lowest.

bekah h.

Great company! They fixed our water heater and clogged laundry line quickly and on short notice plus they had a yelp coupon and were very reasonably priced. Would use them again in the future!

Jeff M.

I just saved $2,500 by telling Mike Diamond Plumbing to take a hike and calling the Plumbers Connection in Claremont. First place had lousy reviews, second place has some very good Yelp reviews to which I'm adding another. Thanks Joe and John. Fast, friendly and efficient hot water heater installation.

Marlene C.

Excellent service, arrived on time and fixed my toilet in just minutes. Thumbs up!

Kat H.

They would probably be great if they called back. I left a message at 11:00 this morning and still have not received a call back. Actually I don't understand why the person answering their phone can't schedule an appointment, rather than paging the plumber to call back.

Greg L.

Just had a blocked kitchen sink and garbage disposal drain cleared by Mike, who was very professional and quick. Another placed I called quoted me way more to do the job new year's eve and these guys showed up when they said, called me back and honored the deal I found on yelp. Definitely recommended!! Great service and reasonable rates, I would call these guys again.

Zheila O.

This was the first time I used the Plumbers Connection. Their response to my initial call great and setting up the appointment was easy. One thing that was strange (although not problematic in any way) was that I got a missed call from one of the plumbers before the appointment date. When I called back they asked who I was and if I was calling about having dents removed from my car, which I thought was odd. The plumber (Joe) then explained that he was calling people to collect owed payments and must have called me by mistake. I was unaware that plumbers also often moonlight as auto-body repairmen but I was like, OK, he's got more than one business, no big deal. They called me the day of and asked if they could come earlier, to which I said ok, although I wasn't home at the time they arrived. They were waiting out front and came in. Both plumbers (Joe and his apprentice) were courteous and got to work right away, their work being to install a water line for my new fridge which has a water dispenser and ice maker. The problem was that they didn't pull the fridge out first to check if there already was a water line (which there was) and drilled holes in my cabinets and pulled the stove away from the wall. When they told me there was a water line already, Joe (who was also teaching a new plumber/his assistant) said he may as well just make a new one, which I thought was weird since it wouldn't make sense to have two water lines running for no reason. He told me it wouldn't be that much cheaper because he already put in the labor (why it was my responsibility to pay for him not checking behind the fridge first, I really don't know, in addition for me basically paying him to make holes in my cabinets for no reason) but he was good about doing what I asked and hooked up the water line that was already there in back of the fridge instead of making a new one.

I also asked him to check my kitchen faucet which had stopped spraying correctly due to calcium buildup. He told me it would be cheaper to purchase a new faucet than to have them clean out the old one (which he took apart and now it sprays wildly in all directions, so the faucet is worse than when they arrived) and that he could come back once I get a new one to install it. A simple google search showed that if you soak the faucet in vinegar, oftentimes most of the buildup is removed and the faucet functions like new again. I didn't see how purchasing a new faucet for at least $200 (of the ones I was looking to buy) plus his labor and installation could possibly be cheaper than removing the calcium buildup but I told him I'd contact him when I bought the new faucet.

That day, before they left, they charged me using an iPad but did not show me the charges ahead of time, only the total, and told me that it was a new billing system so they couldn't email the invoice right away. I called a day later and asked for the emailed invoice. They sent it immediately, however, upon reviewing it, it seems they charged me for labor of installing a new water line, which was exactly what they had not done! Needless to say, I asked my husband to call them and adjust the price because I didn't want to pay for someone basically destroying my cabinets for no reason. The company was great in their response and timely in refunding me $45 (of a $210 bill) for the labor but it left me feeling a bit let down about their trustworthiness since I was charged for something that wasn't done (a new water line, rather than just hooking up an old one).

Overall, the work itself was fine (aside from them using all of MY clean rags from under the sink to sop up water, instead of using their own that they should've brought with them) but I was somewhat disappointed in the honesty of the billing. They corrected their overbilling but it took some follow-up on my and my husband's part. I wondered if the reason they were having ""trouble"" with their new billing system on the iPad and couldn't let me see the charges at the time before my credit card was charged were because they were trying to charge me for work that wasn't done. It could have been simple human error (or the particular plumber and not indicative of the company itself) and I gave them 3 stars because I like to give people the benefit of the doubt but I am still questioning whether or not I will use them again. I wouldn't say emphatically that I would avoid their service, but it gives me pause to consider other plumbers. I hope this doesn't deter others from using them as the work itself was good, but please look your bill over closely before letting them charge you. Good luck!