The Plumber Heating & Cooling

Lisa S.

I would give zero stars if I could. this is a very unreliable company. Called them because our furnace broke. It was around 5 or 6 at night. Told us it was not possible to come but would come first thing in the morning. They totally lied and did not come. When I called they said sorry we can't come out today. They didn't even bother to call us I had to call them. Again, unreliable-my advice is to call another company.

Jessica M.

unreliable company. Good workers, but terrible ""owner"", if you could even call him that.

Susan S.

The WORST company in the industry! They have not showed for appointments or cancel the last minute. Claim they only have 1 technician; how can they be in business then?? It takes an incredibly long time to make an appointment only to have it cancelled. Awful customer service - do NOT use this comany because if you do you will be terribly disappointed.

Michelle W.

I originally hired this company a year ago to fix a broken pipe that had been destroyed by tree roots. They told me (and the invoice specifically said) that the pipe had been fixed to the main sewer. I've had the same backup issue twice now since that repair- turns out they stopped almost 8 feet short, didn't connect the pipes correctly, and still haven't come back to do the reconstruction service (there's literally broken pieces of pipe still in my yard). I've been calling for six months about this, and I keep getting the blow off answer ""We'll email the info to the main office"". Don't ever hire this company if you want your plumbing issues actually fixed- super dishonest and rude.

Therese F.

Very reliable and was also so helpful in explaining the issues we had. He was personable and so easy to work with.

Vanessa S.

I was incredibly happy with this company. They came out first thing in the morning to help me. They explained what was wrong. They went over my options. The price for their service and product was fair. They were friendly, courteous, and professional. They also reassured me that if any issues arouse that I could reach back out and they could assist me.

aubrie s.

Our basement flooded and it was very bad. We requested service for two different issues. One being the water heater and the other being the stoppage issue. They wanted to replace out water heater and the price was outrageous! We found another plumber to replace this for $1,000 less than the prices quoted! After we did not go with them for the water heater replacement, they cancelled the second service for the stoppage, even though we now paid two times for two different service calls! They rescheduled for a week away. The morning of service, they called AGAIN to cancel stating we would have to wait an additional week! In the mean time, our basement is flooding with every rain!! I DO NOT recommend this company!

Jim L.

This Company did absolutely outstanding work at a moderately reasonable to average price. Out of seven places that gave quotes, they were the lowest in cost by far. Service was fast, friendly, courteous, and superb without a doubt! We had a water heater expansion tank replaced, a complete under kitchen sink pipeline replacement, and water lines replaced in the bathroom. All jobs were completed in about 6 hours and completed skillfully without any problems. Thank you very much for a great job! Extremely well done and professional !!!!! I would highly recommend them for anyone needing quick efficient professional service.

Bobbi M.

Do not use. My warranty company sent them over. They came in November, said they would send in a proposal. They came back in December and did the same (inspected, took a video). They said they would submit to my warranty company, they would take care of it, I would not have to do any thing. By February I still have not heard anything. I called them, customer service, did not know anything, I was told to call back the next day. I called back the next day, they did not know anything, I was told to call my warranty company. My warranty company did not know anything, after many calls, turns out The Plumber never sent anything into them. After several more calls, my warranty company said The Plumber was in the process of writing the bid and it would be in the next day. I call the warranty company a couple of days later and I was told The Plumber was not going to send in a proposal, because even though I have a break in the sewer line I do not currently have a back-up. They are liars. They are incompetent. Do not use them.

Jeffrey G.

I've used The Plumber about 4 times since October 2019. The plumber himself is very good and professional and I've never had trouble getting them over to my home. So the first 3 visits were good experiences. This last visit in March 2020... not so good. My bathroom faucet broke. I made an appointment for the The Plumber to come over. I went to work. My son was home. The plumber couldn't repair the old faucet. A new one was needed. The cost was just over a $1000.00. For a bathroom faucet and installation. Later, I did a quick search online and found the exact bathroom sink faucet for under $200. Ridiculous mark up! I did give the go ahead to complete the work so that's on me. But with those prices, I can't use The Plumber again. Good Plumbers- but outrageous mark up prices on their parts. Legalized stealing.