The Plumber Company

Kris K.

We made the mistake of choosing the lowest quote for our a/c installation. The project was not completed until several weeks after it should have been. They tried to charge us mid way through for something that was included in the contract. So much wasted time and not a good experience to say the least.

Robert G.

Had a visit from Brandon, which was supposed to be just to do an estimate for several odd plumbing jobs around the house. He was able to get everything done on the spot, and for less than the initial ballpark figure. Came ablout an hour later than he was originally supposed to, but more than made up for by ending up ahead of schedule and under budget.

Tyler M.

My FAVORITE plumbers!! They've helped me out many many times. Great prices , knowledgeable techs! I will forever use this company.

Andrew V.

I've used The Plumber Company twice - once in my rental property to fix a Navien system and once in my house when my boiler stopped working. Overall they are okay, but I have a couple caveats. Here's the story:

The Plumber who came over both times was very nice. He fixed the Navien Boiler on the coldest day of the year and got there within 90 minutes of receiving our call for help. This was after several other 'big name' plumbing companies in RI refused to service the Navien. It was incredibly expensive-- but he was clearly an expert and also offered me a free lifetime warranty on my two water heaters for the other units. You could tell he felt bad handing me the very large bill.

The second time we called The Plumber Company after National Grid told us our boiler was putting out dangerous levels of carbon dioxide and it needed to be serviced immediately. Again, he was out within 90 minutes of our emergency call, which we appreciated. This time, however, he stated the boiler was beyond servicing and we needed a new one. He called his boss, asked him to lower the price several times, and finally offered us a new one installed for $8000. He also offered to clean the boiler for $500, but that he wouldn't recommend that option since it was clear the boiler needed to be replaced.

At the advice of our realtor, we called another company who came out same day and confirmed that the boiler definitely needed to be replaced... but they thought a thorough cleaning/service would get us through the winter. They offered that for $350. When they were finished the boiler was running fine again and we no longer had the carbon dioxide problem.

So... reviewing The Plumbing Company is a bit challenging. They are fantastic at Navien Boilers when nobody else will touch them, the plumber I worked with was a nice person who genuinely tried to help us every time we spoke to him, and they get to your home right away when you call for help. However, I can't vouch for their ability to service regular boilers and they are super expensive.

Morrigan F.

Avoid them like the plague. Five years ago they installed a high efficiency heat/hot water system in our home. It was inspected. It passed. Then the system had a problem and needed to be replaced. Mind you it cost a few thousand the first time and it took all day as it had to be wall mounted. Doug Goss did the work and mounted right on the wall directly next to the main circuit breaker box. This year, we choose to use them again thinking they had done a fine job.

This time they charge 2k for a job that took less than two hours and this time the town inspector fails it with a huge part of the issue being the plumbing pipes are too close to the fuse box. We are told it must be moved. The plumber company refused to do this saying it was just a reinstall and claiming no fault even though they had mounted it on the wall originally TOO CLOSE to the main circuit breaker and the town negligently let this one go five years ago. I contact the plumber company. Their installer returns, mouthing off at me before he is even through the door that he's not moving the unit. Got very rude. Said he was going to make the inspector pass it (quite threatening in his tone too). He fixed a few small things complaining about them too. Then took off to have it out with the town inspector. I had to call the company to tell them to stop this guy or he would make more problems for me.

So far I've wasted several hours trying to sort this out with the town and the plumber company. The plumber company said the company was a different name and under different ownership since the last job five years ago and even then it was only a one year warranty for their code violating work or bare minimum not letting us know it was not up to code so we could have planned properly back then. I'm still sorting this out but all I can say is from start to finish these guys suck. Sure the system works fine. The install is fine. But major codes were completely overlooked and had we known this we could have updated it then. Several thousand dollars later, we might have to spend another 2k or more to remount it and move the pipes away from the fuse box. Also, the company was still called the plumber company back then as it is on all my paperwork. So there was no name change despite they tried to tell me there was.

Kelsey G.

Last Friday I had an appointment to have a plumber from this company come fix my sink and a drain pipe. I had a set appointment time and took time out of work to be there at the allotted time. They did not show up for the appointment so I called the secretary to see what the issue was. She stated they moved the appointment back to the next two hour slot they had available without telling me or making sure that was okay with me, forcing me to wait unknowingly and missing more work. I told the secretary, Alexis that I couldn't be there for that time and that I would be canceling my appointment and using a different company. Her response to this was to call me a weenie and hang up on me.....

Completely unprofessional, rude and insulting. I would not suggest supporting this business. Seek help elsewhere.

Damir B.

how in the world they manage double pricing
above all else.
listed in Newport RI, but service from Cranston RI
Just another scam in my opinion

Donnie B.

The Plumber company has been FRAUDULENTLY using my home address to create the illusion that they are part of the North Kingstown community when they are NOT!

In 2017 I became aware that my address on Google was being used by the Plumber Company as their ""NORTH KINGSTOWN BUSINESS ADDRESS"". After researching the company website I found that they were doing the same thing in 5 other locations across Rhode Island.

I attempted to contact DOUGLAS GOSS, the owner of THE PLUMBER COMPANY multiple times throughout 2017 and 2018 about changing his business address on his Google Business Page, his company website, or any other forum that he may have published. Mr. Goss never returned any of my calls - even when his receptionist stated that he would get right back to me. He ducked, dodged and ignored me at every turn... and I was reminded that this pattern of non-communication is exactly what cowardly con artists do.

On Monday, March 5th, 2018... I was able to call The Plumber Company on a different phone line that they use - and I blocked my phone number before dialing. The person who answered identified himself as Doug Goss (so I could only assume that he was Douglas Goss, the person that I have been trying to reach).

I immediately told Mr. Goss that I need him to change his North Kingstown business address. He responded by asking who I was, so I identified myself as the owner of the property. I then repeated my request and stated that I needed it done as soon as possible.

Mr. Goss - after a long pause - stated that he could get the ""Google Listing"" down, but that was it.

I then said... that I needed it removed from Google and ALL of his websites or marketing. I went on to say that we MIGHT have been able to work something out if he didn't dodge my calls and I didn't have to chase him for so many months. I was upfront and told him that I found his way of handling my repeated attempts to reach out to him as ""SKETCHY"".

This was a normal conversational tone and while I may have been direct - at no time did I express myself in an unprofessional manor.

At this point Mr. Goss EXPLODED. He said... ""Ya know what? You can go F*CK YOURSELF."" He went on to say that I ""F*CKED WITH THE WRONG GUY"". He then strung together an angry and violent statement that I ""BETTER NOT F*CK WITH HIM"" because he ""HAS SOMETHING IN HIS DESK"" just for me.

The implication was that he has a GUN and that he would shoot me. This man knows EXACTLY where I live. He is clearly unstable and I take this as an extremely serious threat upon my life.

He then stated that he would NEVER change the ""f*cking address"" and I'm pretty sure he said a few other things... before hanging up on me.

I believe he resides in Cranston, but with all of the false addresses on his website, I cannot be sure.

I have filed a police report with the Rhode Island State Police. And my next step is to take legal action to stop him from conducting this fraud.

Paula B.

Great work, fast response, reasonable prices great customer service. Would recommend this company. Will keep them in my contacts for future projects.

Nancy E.

Worst Plumbing Company I have ever dealt with Came to my house my 4 year old boiler was not working they were recommended by the manufacter of the boiler. Told me my boiler wasn't any good anymore
any wanted $7000.00 to put in a new one and charged me $200.00 for the call. I called the manufacturer back gave me a new name they came out the next day and fix the problem in 30 minutes. Beware of this plumbing company I never got a receipt for the service