The Plumber

Geoffrey W.

You know it's been about 8 years since I've needed to have a plumber do work on my home. When I did need one I would always call Robert. When Robert did work on my home in the past he and his crew did excellent work. My opinion of Robert and his company had always been positive and he's a good guy. Up until yesterday when someone I knew would need a Plumber I would refer them to The Plumber. I work with a lot of Title, escrow, and real estate offices in the AV, if they asked for a recommendation I would always say call the Plumber and give them Roberts personal cell to call. That ends today. They probably won't care but I'll let you know why. I have American Home Shield as a warranty service, they use The Plumber to do work for them. I put in a work order for my busted water heater and a shut off valve that wasn't closing. The man( not Robert, an employee ) came to my home on Tuesday 3/5/19 looked at the situation and told me he couldn't replace the water heater until the platform it sat on was replaced due to water damage. Ok I can do that. So I asked if he was going to replace the shut off valve, witch is covered by my home warranty, and he did not. Check the stupid lazy shit this idiot did in the attached picture. I call ECONOMU Construction Inc. That came the next day and put in a new platform. We called American Home Shield to let them know that the Platform was replaced. They called The Plumber to have them come and put in the new Water Heater. This is what they wanted to charge after the water heater was purchased by the warranty company.
$195 for the permit from the city. I called the city and that's only $49
$149 for Insulation
$175 T&P
$95 for a Pan
$175 for Gas. Wait What?
$159 for the Vent.
They wanted to charge me $952 to install a water heater. And that price doesn't include the water heater. Wow. And I would have to wait more days for them to come back.
Since I already had ECONOMU CONSTRUCTION here I had them do the work and I would just have to send in an invoice to be reimbursed for the repairs. It only cost me $829 for everything including the water heater. My Wife is currently battling Cancer and needs warm water. The run around I got between American Home Shield and the Plumber is unacceptable. I'm currently looking for a different home warranty company.
My recommendation would be for you to never use the Plumber. For you to find a different company that is much more fair with the prices they charge for the same exact work.
I personally will never refer The Plumber to anyone ever again.

Jerry W.

Came here as promised. Fixed several problems. I thought it was going cost a lot. Very reasonable. Great job
Jerry

Ruth N.

Ok I looked and saw soooo many negative reviews. I was a bit skeptical... One of my clients raved about these guys, their receptionist was super friendly.
I had minor stuff to be done- and if I was to fix it... ahhhh ya hot mess... google YouTube- I dont care- I would of messed things up.
So CORRY- showed up, super sweet guy, so nice- I highly recommend him. He didn't even roll his eyes at me and dang he had a top rated A+ flattop to boot!
Only downside- a bit pricey- but you know I say keep it local and support our local businesses!

Carlos M.

Insist on someone else! This company is the first selection that American Home Shield will send to your home for your plumbing needs. They are ok for simple tasks like replacing a faucet, etc, and for that I can't disagree with them having a star.
With that said, when there were serious problems, that is another story. On three separate occasions, they tried to charge an exorbitant amount for services that they consider ""outside"" of insurance coverage. What that means to the customer is that you pay the fee for them to come out, they tell you it's gong to cost X amount more, and you decline, and you paid for nothing. Happened to us three times, and twice I let them get away with it, but this last time was the last straw.
My home is less than 10 years old, they tried to say that if they replace my water heater, (which my insurance company was paying for the heater itself) that they wanted an ADDITIONAL $1200 to install it because they had to ensure it was ""up to code"". I verified that our house is already up to code, so I'm not sure what they were talking about. Other than trying to blatantly rip us off. I've heard similar stories from this company from other local customers as well.
When you ask for service from American Home Shield, INSIST on another company. No one likes to be ripped off, maybe they'll be more honest in the future we all stay informed.

D. L.

American Home Shield set my spouse and I up with ""The Plumber"" for repairs during the one-year home warranty following the purchase of our home. More than a dozen calls followed because most of the hose bibs were leaking, the garbage disposal rusted out on the bottom and flooded our kitchen floor, the ice maker line began leaking under the house and the water shutoffs for all sinks and toilets had to be replaced thanks to the horribly hard water in this area.

On one of the last calls before our home warranty was up last summer, an employee for ""The Plumber"" who formerly lived in the area suggested that we have our water pressure checked. It wasn't until we had the water company out at the end of last year, however, that we learned that he was right. The pressure coming into our house was double of what it should have been -- and we were lucky, in fact, that we didn't have pipes bursting in walls or worse.

We called in ""The Plumber"" most recently to address the fact that the regulator for the water pressure was broken and to correct the situation that arose after a water main broke to a neighboring house in November. The water company's work sent rust/debris into the lines at which point our main bathroom shower quit working entirely (not even a dribble emerged from the shower).

Knowing that the only way to fix the problem was to open up the walls and replace the old valve/mixer, we hired a contractor to make the repairs. The decision was motivated by the convenience of knowing that the walls would be patched up by the contractor after completion of the work (something plumbing companies don't do). Unfortunately, the contractor's work had to be completely re-done by ""The Plumber"" because our newly-installed trim kit, with diverter, broke right away. What's more, the new valve resulted in the hot water cutting out less than 10 minutes into the first shower, suggesting that our nearly $200 Moen tub/shower trim kit with valve, which we had obtained from Home Depot, was defective. After waiting over a month for the contractor to make the repair, we were back to Square One after the contractor suggested we call a plumber.

The Plumber sent one of their best employees out to address our numerous plumbing problems. Robert R. replaced our faulty water pressure regulator, installed a new American Standard valve to our main shower/tub, installed our self-supplied replacement American Standard trim kit and put in a new trap under our sink in the same bathroom -- all on the same day. It was a lot of work, and it wasn't cheap, but Robert R. made good time. After a month of waiting on the contractor -- who had rescheduled on us repeatedly through the month of December and again through New Year's week while we made do with a tiny shower off an unheated garage in the cold of winter -- we are kicking ourselves that we didn't simply call ""The Plumber"" first.

Loan T.

Robert Richardson did a wonderful job installing a brand new toilet seat for our house .
He removed the old toilet , dumped it in the trash,
Went to Home Depot to pick up my new toilet seat and installed it within an hour and left everything perfectly clean and ready to go ! no messes and no boxes for me to throw away !
It's been 4 months and my toilet works perfectly!
Would definitely request his services again in the future.

Sal T.

Called Brad Wade from the Plumber and wanted him to fix a major leak in my sprinkling system. I had used Brad before to put in a water heater which he did an EXCELLENT job at. He came out late Friday night and fixed my entire main water leak. If you need a plumber make sure you ask for Brad from The Plumber. He is professional and very courteous. He knows his business and really wants to help you out. I have had many plumbers come out to my house over the years but Brad is the BEST. Look no further, Call BRAD!!!!!

Melanie M.

Brad was knowledgeable, and fair. His work was fast, efficient and clean. He had both of our bathroom sinks fixed within an hour ! I highly recommended The Plumbers

Linda W.

I had them install a new water heater through American Home Shield. Aside of what AHS paid them, I had to pay them 700.00 for things that needed to be brought up to code. The installer did a great job and was very friendly. Out of the 700.00 I had to pay 195.00 for the permit. When I called the city for an appointment to inspect the water heater they told me that a permit only cost 49.00. I called ""The Plumber"" and asked why the charged me so much for the permit and their answer was ""labor charge to get Permit"". WHAT???? The installer was great which is why I gave it 2 stars but I would never recommend this plumber to anyone. They are a ripoff.

Heather P.

Wow! Impressive turnaround time for our emergency call to our parents' house! Arrived within a couple hours! Very friendly, got right to the job without wasting time and the price was very reasonable considering it was after normal business hours. Thank you for your excellent service!