The Pipe Guys

c c.

The Pipe Guys have the best technology and are readily available in an emergency, except during the holidays and when it's icy outside. The crew who came to our place was awesome and explained everything in detail.
The issue I have is with the owners. They appear to be greedy and need their money right away. Who has $10k just sitting around for this stuff? They charge 3.5% processing fee for card transactions ($350 for a $10k job) and try to justify it like we pay tax at a gas pump? Weird. No financing options are provided and they have zero compassion for the customer. I also asked my insurance claim person to call and speak with the person doing the job to get a better idea of what was going on. She called me back and said Dan (owner) insisted he knew everything about the problem, despite never being on-site, and would not let her speak with the actual technician. She even said that was weird before denying our claim.
If you want high tech with high prices and poor customer service, this is the place for you!

Malia B.

In our experience, the Pipe Guys were unprofessional and did not communicate well, and it ultimately cost us more money on our project. The PipeGuys started work on the agreed-upon date in our contract, but before a permit to do the work was on file, so the City charged an early start fee. It was the responsibility of The Pipe Guys to make sure there is a permit on file before they started work. However, the Pipe Guys refused to take responsibility for starting work without a permit. We tried to solve the issue internally but got some pretty rude feedback from the owner, which included bringing up non-issues and deliberate mischaracterizations of the matter to distract from the fact that they started work without a permit.

On the Pipe Guys actual work, they did an adequate job. BUT, if you expect to hire a company that both does quality work and is competent, ThePipe Guys may not be for you. If you do hire them, be prepared to have unclear (and even rude) communication and double (triple!) check anything they tell you with the City since they either do not know the regulations or don't consistently care to follow them and then put the onus on the homeowner.

Sunshine C.

The worst service ever, I asked to get a bid and a video of my main sewer line. They claim they came out, I wasn't home and they claim they did a hydro jet and no video or follow up. No bid, and they billed me $800 as I agreed to pay for an entire service, mean hydro jet, to obtain a video- to obtain a good bid. But I got absolutely nothing and they never called me back. I got a nasty e-mail after I had a verbal disagreement, refusing to pay for services, out of nowhere an invoice three months later, I can not even confirm the services occurred. The owner has a bad attitude, and really horrible time management. I finally got a quote and his prices are double of who I went with. The owner of Piper Guys quoted me $13,000. FYI I got it done for $6,000 and Safeco paid for it.. so switch insurances and respond to this yelp I will hook you up with a good plumber. Better service and less money.

Shawna M.

This company does high quality work, they are honest and very competitive with pricing. The Pipe Guys are replacing my side sewer and they have been incredibly patient with me as I pulled my financing together for a big job and helped me get things going even before I secured the money for the job. They are incredibly responsive and helpful. This kind of compassionate fair company is a rare find these days and I cannot recommend Dan and his crew more highly! I am so thankful for the Pipe Guys this holiday season

Kristen A.

Pipe Guys did a great job for us. We particularly appreciated Aaron. As professionals, my husband and I are very busy. Aaron was very clear about when he was going to show up and what was going to happy. Aaron and his assistant worked really hard and go things done quick. Everyone at the Pipe Guys in Spanaway was helpful getting our sewer line fixed efficiently?. They are an easy recommendation.

Frank J.

The dispersion trench off our community retention pond was buried by blackberries. After they were cleared numerous individuals/companies came out to locate one of the trench lids so the county inspector could perform his inspection. An as-build was provided to everyone that attempted to locate this missing lid.
Enter Dan from Pipe Guys. He showed up with his ground penetrating radar and located the trench pipe and followed it to the trench lid. Dan was always courteous on the phone and his bid was far more reasonable than his competitors. When he arrived, he was very professional and I would refer his company to anyone with issues his company is set up to resolve.

Jenny S.

After having a sewer back up and was told we needed to replace or line our sewer line. I had met with several companies and at first didn't have Pipe Guys come out because they do charge to do a site inspection. But after getting several very high bids we decided to have Pipe Guys come out and give us a bid. Dan from Pipe Guys came out and was very knowledgeable and apologized for all the issue and different stories we got from all the other contractor who had given us bids.
Pretty quickly after we got our bid we knew were going to go with Pipe Guys. Once we got the finances in order we got the job going. They were the only ones who said we didn't have to move our heat pump and the bid came in very fair.
Once the job started they crew was here on time, and got the job done quickly. Only down side not being able to use any water or drainage for 24 hours. Other then that I would highly recommended Pipe Guys for sewer lining.

Greg W.

Let me start by saying i was near hopelessness when i was referred to Dan at The Pipe Guys.

I have been looking for my pvc water main for nearly a year with no results. I have hired excavators, leak finders, and the plumbers equivalent to a shaman to find this main. I found the neighborhood main, and two of my neighbors but never mine. I dug several 4-5' deep holes myself, bough witching sticks and took matters into my own hands with no results.

When i contacted Dan, he was upfront about the cost and requirements for his ground penetrating RADAR to work. Despite being across the sound (poulsbo) he was able to come out the next day.

He arrived and we started surveying the logical areas of my 2.5 acre property. He explained the display on his machine and allowed me to walk along side and have a look at what was below. He was very knowledgeable and experienced in both construction and his equipment.

Within an hour we had several leads on possible buried pvc. Within an hour an a half we had 95% confidence in a location, 1.5' to the right of one of the holes i dug. He told me if we dug 2.5' down we would find it. So i got the shovel and hit a root about 2' down and 40' from any trees. He reassured me that this was a good indication as tree roots often follow mains a long distance. 2-4"" below that was my main.

This service was well worth the money. He is a true professional and a hell of a nice guy. I had a great experience and would recommend him to anyone looking for looking for tough to find utilities. Two thumbs up Pipe Guys!

Allan T.

I was driving on Route 16 South on 12 May 2016 at about 5:30 PM right before the I-5 interchange and a Pipe Guys truck with two occupants inside pulled up beside me. The driver flipped me off! Not sure why. Maybe he was just jealous of my sweet 2015 Camaro SS! Anyway, I would not trust these guys to do any work in my home or business, EVER. Their employer needs to be aware of the caliber of individuals that they hire to work in and represent their business! I would definitely steer clear of this establishment and urge everyone to pass this along to anyone who thinks of hiring them! I wouldn't have even given them one star but no stars wasn't an option, so disregard the star!

Worma L.

Zero stars. Liars, unethical, do not back up their work, allow employees to lie & even when they KNOW that is the case they do not step up.
Please spend your money elsewhere - you probably will anyway when you have to hire someone to fix whatever these people do.