The Pipe Doctor

Mark K.

I appreciate the follow up from the owner who wanted to make sure all went OK. This is the way to run a business!!!

Sanjana S.

Excellent professional service. Very knowledgeable. Highly impressed with the skills and quality of work.

Huey B.

Today I had a very disappointing experience with The Pipe Doctor. After noticing a leak from my water heater outlet line, I shut off the water to the house and called this company to try to get same day service. My initial call was at 7:49 am and I was given a 12:00-5:00 window for a tech to service the pipe. The scheduler indicated the tech would reach out to me 30 minutes before his arrival. At 4:28, after not hearing from anyone from this company, I called to ask if the tech was still going to make the call in the appointed window. I was told that ""someone"" called and said their partner had called and cancelled the order. I was dumbstruck by how casual the scheduler dealt with the situation, with her only remedy being to set up a service call for the next day. I wasted a day waiting for a tech and the only remedy was to have me wait another day, without water. Very disappointing!

Fran D.

Adam from The Pipe Doctor was amazing. As soon as he walked in the front door and I told him the bathtub faucet was leaking he said the cartridge in the shower handle needed to be cleaned. He knew exactly what the problem was and was very patient with me while I asked about other possibilities I had found on Google (which obviously makes me an expert). He just knew without a doubt what the problem was. He said if he could just clean the cartridge the price would be about half the cost of replacing the cartridge with a new one. I agreed to both options in case the new cartridge had somehow become damaged.

Once in the bathroom, he was surprised that the faucet handle was brand new, it had just been installed within the last month. Another plumber had installed the shower handle the previous month, I called that plumber when water leaked through the ceiling below after a shower a month later. He couldn't find the cause so he just caulked around the chrome plate. After he left it no longer leaked through the ceiling, but the faucet began a steady leak, that is when I called The Pipe Doctor.

Adam found the newly installed cartridge was clogged with pieces of what appeared to be pipe liner. He pulled pieces out of the cartridge and then asked me to turn on the main water line for about 1 second to flush the line, I did this four times. After each of the first 3 flushes, he pulled liner out of the pipe. It ran clear after the fourth flush. The pieces measure from 1/2 inch to 2.5 inches long. He did not need to replace the cartridge as it had not been damaged. He could not guarantee this had cleared all the material out of the lines. He said the problem was not due to something the last plumber did. I did send that plumber an email just so he would know what to look for if another customer called with a leaking faucet.

This repair stopped the leaking faucet, but after a shower the next day the ceiling below again began to leak, so there was still material in the pipes that would need to be flushed out.

When Adam returned he said a possible source of this material would be the dip tube in the hot water heater, he wouldn't know until he installed a new hot water heater so he could take the old one apart. I already knew it was about time to replace my 1998 hot water heater. After replacing the hot water heater Adam found the dip tube in the old unit had deteriorated from almost 4 ft tall (the length of the hot water heater) to only 3.5 inches and what was left of it looked just like the material that had clogged my shower cartridge. I got a very good price for the hot water heater and installation, plus the 15% senior discount made the cost more than reasonable.

Adam is a very upbeat, friendly, positive person. He explained to me every step of the way what he was doing, why, and what he found, as well as the cause. After I gave him his tip he told me any tips he receives are passed on to a good friend of Adam's, a clergyman, who uses the money to pay for medications for the elderly.

I had called The Pipe Doctor a number of times before each of Adam's visits. Danielle was always friendly, courteous, and answered all my questions. I would like to thank her for all her help and patience.

The Pipe Doctor is now my plumber, they are experts.

Blake A.

Adam was great, very responsive and provided exceptional service at a reasonable price. His company truck looked like it needs some maintenance though, perhaps with the breaks. Hopefully the company will sort that out. Overall, would absolutely recommend Pipe Doctor.

Kelley C.

Great experience with Pipe Doctor! Highly recommend. Owen was impressive in diagnosing a complex water problem in our home. He was also very professional and personable. He explained everything in an easy to understand way. Fair price also.

Also a few months ago they did some work for our Homeowners Association and were fairly priced and a pleasure to work with then too.

Jonathan R.

I called to schedule an appointment. The woman who answered said that someone would call me back after 1 P.M. that day. No one ever called, so the next day, I called back.

This time, I was told I'd get a call later in the week. I asked for an E.T.A., since the issue was urgent. The woman said, ""We're running a small business; we'll get back to you when we can. Have a nice day.""

Then she hung up.

Needless to say, no one ever got back to me.

Kevin G.

Fantastic company, with superior service and great quality work. Jacob H. is a true professional, who identified and rectified our plumbing problem. I highly recommend this company and will use this company again for my plumbing needs. Thank you!!!

Jane M S.

Amazing service. I had a clogged drain in my kitchen. Adam arrived right on time, assessed the problem, and gave me an estimate before starting on his work. As it turned out, the solution was simpler than he thought so he charged me significantly less. He gave me lots of good advice about using my disposal so that I won't have to call him in the future. One of the most positive service calls I've had in 26 years of homeownership.

Lillith B.

worked at my neighbors property for a total of 20 minutes, cutting plastic piping then leaving the pipe remnants, debris, saw dust pile, and a glob of sticky toxic pipe paste where i park my vehicle and load or unload on a daily basis. this is a public street and this workman thought nothing of leaving a mess behind. not a single care for the people that have to stand in, walk through, or come in contact with the garbage he was too busy or careless to clean up. it's Earth week, ironic. nice respect for the planet and property of others.