The Pink Plumber

Jamee M.

Geoff Small did a great job trouble shooting my water heater and saving me money!! It counts to get a second opinion because another plumber came the day before and only recommended replacement. Geoff Small recommended to replace the gas valve only saving me over $600!! :) Also the dispatcher, (Brittany or Bridget :)... listened to my concerns, booked my appointment for early the next day. She also took the time to call a technician on a Sunday to ensure they had all the parts needed to repair my water heater specifically! It's been almost a week and my water is steaming hot like I like it! :)

Delon F.

Terrible service! Called me this morning and scheduled me between 11 and 3 so I took the day off from work. Called me around 2 and said they were running a little behind and would be late. Called me again at 4:40 and said they couldn't make it today at all and to reschedule for tomorrow. If they knew they weren't going to make today they should have told me a lot sooner than they did so I could have found someone else. Really terrible service. Run, don't walk away from this company!

Mike E.

They are severely overpriced. All other companies deduct the service fee if you proceed with the work. If you ask them to waive the fee the will do it but you should have to. 300$ for about 30 minutes of work.

J. K.

Service was scheduled quickly and plumber was on time. He was honest and didn't try to gouge me. He offered several options to fix my problem.. from showing me a quick fix on my own if situation arises again, to an expensive new replacement part. In addition, he answered a couple of other plumbing questions I had without charging me for that extra time or advise. I appreciated his professionalism and integrity more than I can say. Very rare in the plumbing business! KUDOS

John C.

Called thursday to schecule appt. 2-6 same day said thanks.waited at home unitl after 5 pm and they called and said ran into issues on other jobs and would be late... offered late appt friday or 1st appt saturday, picked 1st appt saturday so we could finish moving things into our new home. Tech said 8-12 but said had to for listing but we would be 1st in line to be worked on to make up for thurday 4 hour loss of time. Saturday no sign of plumber so called at 9:45 am told no one told them I would be first but said they would send the next plumber available. They called at 11:45 saying again plumbers were stuck on other jobs but we were still on the schedule and I asked for manager to call. never did as of 1:50 pm. 12:45 TEXTED saying pedro was on the way, now at 1:50 still waiting. Now we have 10 hours invested in waiting for a pink plumber so show up. Will have to do another post to see how the tech does if he ever shows up.....

S H.

Do NOT hire this company. I called yesterday to make an appointment and they scheduled someone to come out today between 1 and 5, and I got a text confirming the same. I have been waiting here for someone to show up (they also said they would call an hour ahead of time, so I began to suspect a no-show around 4 when I hadn't heard anything). At 5:00, I got a new text saying someone would be out tomorrow between 1 and 5. I called immediately and was told that my appointment had been rescheduled yesterday as soon as I got off the phone making my original appointment. I asked why they didn't call me to let me know, why they rescheduled without my consent, and why they didn't tell me no one would be coming today. No response - she just said they would be coming tomorrow instead. I said no, you are fired, do not bother coming. Worst customer service ever.

Nartasha S.

Simply dishonest. They thought they were dealing with an idiot. I had a leak in my ceiling from what I presumed was the toilet above. Called the Pink Plumber and they came out on a Friday to take a look. The plumber removed the toilet upstairs and the issue was discovered. When the previous owner had the bathroom floor tiled, the flange was not extended and the wax seal failed. Pink Plumber proceeded to tell me that it would be $1,500+ for him to go to the ceiling below, cut the pipe and extend it so that the flange could be pushed up to sit on top of the tile. Now, understand, up to this point, I'm purposely playing dumb because I knew immediately how to fix this problem the moment he pulled the toilet up but I wanted to test their integrity. I can kick myself for not pulling the toielt up myself, but I had thought it was a bigger issue. Anyway, it was at this point that I asked him why he would need to do all that work when people install tile all of the time and cutting ceilings and doing extensive plumbing to the drain line is not necessary - they make $2 toilet flange extensions for this specific application. He stammered for a second and told """"well, that's kind of a handyman repair, we do it the right way"""". Well, guy, you're not doing it at all. I told him to not touch anything and I would handle it. I had to negotiate with him hard because he wanted to charge me the full $345 pull and reseat charge for the toilet removal...even though all he did was pull it off. His total time at my house was 30 minutes. So he called his manager and we arrived at a decent cost for, what was basically a diagnosis and trip charge. What happened next was very telling and is why I will never use this company again - and will tell everyone I know too. The guy sat at my kitchen table talking to the dispatcher trying to determine where his next job should be. The guy goes """"well, give me one that will make the most money"""". Literally said this in front of a client he had just tried (unsuccessfully) to swindle out of $1,500. Clearly they're after money and I feel bad for the uninformed homeowner that falls victim to their deceit. Oh and I'm fairly handy. I did this job in about 2 hours at a materials cost of $13. Theres another reviewer below that described his plumber as """"uncommunicative and rude"""" and was """"glad to have him out of the house"""". I think we had the same guy and I had my family at home at the time. I would not have been comfortable with him in my home with my family if I wasn't there. Not good for a service company who's job it is to come into your home and diagnose/repair issues. You guys need to get your act together. You should be embarrassed. Had this company simply offered all possible solutions and not tried to squeeze it's customer, I would have probably used them and saved myself the hassle.

Gill F.

We had a midday plumbing emergency in our only bathroom and called the pink plumber as they had generally good reviews online. We were told no one was immediately available (which I understand as it was a Sunday afternoon) and we' were given a four hour (3-7pm) window for a plumber to arrive After two hours passed by at approx 4:30 pm, we were called back by the company receptionist and told that no one would be able to come out that day/evening because of a mandatory staff meeting @ 7:30pm. They would have to come out the next day. The company claims to offer 24/7 emergency service but cannot send someone out because of a staff meeting? At this point we were forced to call around for another company. After scheduling another company for that same evening we called the pink plumber back to cancel their services. During this call the same receptionist who called us back also answered our second call and informed us that the staff meeting was actually for the next morning in an attempt to keep our business. Based on this experience I would not trust anything these people do. If they can't hire someone who can keep up with a schedule, you can't trust them to offer decent service. I

Raymond D.

If I could give """"0"""" stars, I would. All I asked for is a septic pump as maintenance. I dug it up and pulled out my pump myself. Their tech """"Tim A"""" showed up 2 hours past the window time. I was cool with that. His first words were- oh, you need a new pump. Nope, just pump the tank. His reply, """"well if your pump is working, why don't you pump it out"""". Because I need the sludge pumped since it's been 10 years. He argued that I have another tank located under my patio. And his buddy went probing around the yard. I tried to explain, that my 1000 gal tank is the only one we have. He continued to argue that I have 2. Well, since I know what I have, not my first septic rodeo, just pump this tank. He continued to argue that I don't know what I have. I ended up, throwing him off my property and calling a local who understand the type of systems my neighborhood has. Let's just say, the 110 homes in our hood won't be calling the PP.

jim b.

Beware! These people have a plumbing license to steal, so they do as their capers continue unchecked. Pink Plumber held my wife hostage to pay an additional $1,100 to pump a septic tank, else the job couldn't be finished. Not much of a choice when a septic tank is exposed and open to raw sewage. What started as a coupon to pump a tank for $250 turned to a $1,600 bill. While they charged us extra to dig an additional foot and more charges since the tank had sludge (no surprise) the final blow was delivered that although they removed the cement cap from the tank, they """"feared"""" they couldn't put it back because it might break because the concrete top only had one lift ring rather than 2. While there were a number of ways to rig this, by using a lift strap or adding a new concrete anchor bolt ($3) they insisted a new concrete cap was the only solution and cost $1,100. Absolutely absurd! An entire new 1,500 septic tank costs $1500, yet this is what they charged for a concrete slab 68x32. With no choice, although the new concrete anchor would have only taken 5 minutes to install, and no straps were offered to lift the piece, we paid the additional $1,100 and waited 90 minutes for it to be delivered an easily set to close the tank. In calling Pink Plumber once the job was done, we were told the service manager (FL) had left for the day and would call us back tomorrow. He never called and we left another message for the service manager, we did the same the 3rd day after no returned call. While all the people who answered the phones were pleasant, and even the people onsite were personable, they told us they had no authority to change any pricing and we needed to speak to the office. The service manager has since not made any attempts to call and appears to be ignoring our dissatisfaction - he's rejecting his responsibility likely hoping we'll go away. Our first mistake was not checking Yelp first, otherwise we would have noted that of the 149 reviews, 120 of them were 2 stars or less. There are many more reviews here of these rip-off artists who bait and switch to extort more money from patrons. We won't stop here and will be escalating this experience. If we were able to speak to someone to work this out it would have been one thing, but not returning calls for 3 days proves their intentions. Tonight I tried to escalate and was promised a callback from an off-hour duty manager - no call once again, no surprise, no class.