The Pink Plumber

Roberta B.

$300.00 to replace a toilet water shut off valve? Took less than 1/2 to replace! When they emailed the receipt there was no breakdown of costs, labor/parts, only total. There was a leak and I couldn't flush the toilet so I had no choice but to pay this outrageous cost! Then the plumber tried to sell me a 10 year plan for my water heater and didn't even know how much a month. Said My $300 job would be done for free if I took the plan. My water heater is 6 years old so I didn't even need a plan like this. Total rip-off!!!! I should have read other reviews first...lesson learned!

Paul J.

This is a lengthy review, but I feel that it's best to identify all of the facts and let future readers make up their mind on whether utilizing this company. We called Pink Plumber after having sewage back up into our tubs and the toilets wouldn't flush. Their plumber came out right away and was able to identify the problem by snaking the sewer line. He identified a crack in the sewer line which appeared to have been caused when the irrigation lines were laid. He dug it up, and then quoted $1200 to fix! During the visit, the plumber claimed that we needed a new water heater (which would cost $5k) and also recommended a water filtration system (also $5k). Interestingly, the plumber also said that the pipe that cracked could be upgraded to a thicker pipe which would cost $5k to do the entire line. My girlfriend was the only one home at the time and she agreed to get the portion of line that was broken fixed. She gave a deposit of $300. Once I found out about the quote, I contacted the company to cancel the order, as $1200 to repair 13 inches of piping is beyond ridiculous. Ended up having to pay an extra $250 to cancel (as we had to pay for the snaking and the labor in digging up the pipe (which was buried about 10 inches deep). Got another plumber in to fix the piping (which took 30 minutes). At this point, he confirmed that the piping that was used was sufficient for sewer lines, so I'm not sure why Pink Plumber suggested replacing the entire line for $5k. Even after paying the new plumber, our total cost was still over 30% cheaper than their quote. The replacement plumber couldn't believe the quote - he said even $600-$800 would have been high but somewhat reasonable for a day's work. I have no issue with Pink Plumber's work and expertise as I'm sure they do a reasonable job. They came out quickly and when they said they would. The plumber was friendly and appeared knowledgeable. The upselling and upcharges did leave a bad taste in my mouth, though. I would strongly recommend utilizing a small, local plumber with low overhead. I'm sure that Pink Plumber's overhead is high, which is why they need to constantly try and upsell additional unrequired products and repairs. Remember that the person paying for those shiny pink trucks and tv advertising is you!

Lissaa W.

I get it, no one works for free. Of course there is a """" but"""" after that statement. When I called 727-315-1086 for a service quote I was told there is charge of $45 to even speak about the product I want installed. That's no bueno, just because I don't want the standard run of the mill hot water tank that you will bring to my door doesn't mean I should have to set up a time for your rep to come to my home and pay a service fee to speak with her/him about the tankless product I want installed. Being that it's 2016 my expectations of a well known local plumbers lack of encouraging and educating potential clients of their hot water options rather than pushing old not economical equipment leaves me astonished. And the best part of the phone call was she hung up on me. Lol you won't be serving my home, nope not today!

B B.

My hot water wasn't working. I """"leased"""" my hot water heater less than a year ago so that was odd. So I called Pink Plumber and my call response was just as advertised when I made my purchase. The technician who installed my unit, Zach, responded almost immediately Zach helped me troubleshoot my issue over the phone which resolved the issue on a temporary basis and the hot water was flowing again...and then arrived in person to check out the unit himself within two hours . He had the issue completely resolved very quickly (the emergency water shut-off valve sensor just needed fresh batteries) I highly recommend Pink Plumber based on this experience and my initial installation. Be sure to ask for Zach - he's terrific!!

Vicki S.

Unfortunately had a plumbing problem back in May but lucky for me had the opportunity to use the pink plumber to solve the problem. I had a big mess on my hands with water overflowing from the washing machine and backing up into the kitchen sink. The stoppage could not be resolved as initially planned. They had to break though the slab in my bedroom of all places to fix the problem. This repair took up the entire weekend. Matt & Sean we're wonderful, professional & explained every step of the process. There were no surprises. Since making the repair everything has been working well. I highly recommend. Considering the amount of time, effort & difficulty of the project they were very reasonable.

Pati B.

I appreciated that they could get someone out as quickly as they did. But for $59 trip charge, I would have expected a little more. I was trying to get my new dishwasher installed (by another company) and problems came up with my house. So the hot water was disconnected (by another trade) and when the plumber Chris arrived, he said he couldn't do anything about fixing the leak. He also didn't know if he had a cap with him, to cap off the hot water line. This was 11-6-20. Today is 11-21-20. and I haven't had hot water in the kitchen for over two weeks. In addition, when the plumber was out here, he said he could connect my dishwasher.. It would cost $512.00. SERIOUSLY? For a water line and a 'waste' line? The whole dishwasher cost that amount. I called the office yesterday to ask if there was any way this pipe could be capped off so I can have hot water. The woman hung up on me, after I said, Your plumber was here and said he would look for a cap in his truck, but then he never did. I wouldn't waste my time with this company. They seem very pleased with themselves. An arrogant, as plumbers sometimes are. Think Moonstruck (the movie). No Wonder plumbers are so wealthy.

Alan G.

Called the Pink Plumber for a toilet problem and I'm very happy with the service. Felix tried to fix the issue but had to replace the whole toilet. I was kind of expecting it and he did a great job getting me the best deal he could. If you look at reviews for all legitimate plumbers you see that people bash them all about the cost. Face it, plumbing and electrical work is expensive. Most of the big reputable companies are similar cost wise. Felix was here most of the day and did great work and left my bathroom as clean as it was when he arrived. I would call them again.

Sheila B.

I called and asked how much a new gas water heater would cost. The woman said it was $899 if it were a normal install. She said they would send a tech out and give us an estimate. He came that same day and gave us 3 different options - one was a tankless heater for $5100, one was for a water heater and installation for $1700 and the third was labor only for $976. I asked him what happened to the $899 price and he said that gas heaters were really expensive and that the $899 was for electric. He could tell that we were not going to use his services so he called his 'boss', who informed him that because I was told $899 they would honor that. Classic bait and switch. We went with another company that charged $850 and he gave us a form for a rebate from the gas company for $350. Pink Plumber never mentioned the rebate - I'm sure they would have kept it and made an additional $350. I will NEVER do business with this shady outfit! Incidentally, the tankless version (same brand) at $5100 would have cost $2100 from the company that I used.

Yen L.

Adding to more less than 1 star review (if I had a choice) to rate this ridiculously priced, rip-you-off company! They're running a scam and should get their license revoked!!! I had no choice, but to call these scum bags to come and estimate an emergency job on a saturday afternoon. The price they quoted was SO RIDICULOUS that I laughed at the tech to his face!!! DO NOT CALL THEM OR YOU WILL BE PAYING THE SERVICE FEE AND GET AN INSULT AFTER SEEING THEIR ESTIMATE. May be that's their MO - just go out, ring the door bell, take a look at the job, pull out a number out of the blue and charge you a service fee, knowing that you won't agree to that.

Roger F.

I called the Pink Plumber thinking it would help the fight on cancer. I asked on the phone if they could give me an estimate to unclog our kitchen sink. I was told they could't even guess. When the plumber came out, he found the clog, and informed me it would cost $485.00. If I refused service, I still had to pay him $65.00 for coming out. I needed the clog fixed, so I paid their unbelievably high fees. I'll never call them again. Giant rip-off. I had a clog fixed since then for $90.00. Avoid this company at all cost.