The Permanent Solution

Isaac S.

Pricey but good communication and prompt. They were very friendly as well. Just real pricey.

Yeisha B.

They were quick to come out but very expensive for minor problem. The person who came out was very professional which I appreciate

A T.

I would give 0 stars if it let me. Contacted Lewis, who lives right across the street to clear a clogged drain in my main line coming into my basement. He cleared the drain fast enough and my pockets of 650 dollars even faster. the next major rain the water backed up into my basement because the cleanout was not retightened. I told him what had happen and he said that it wasn't his problem. At least one of his reviews on YELP is fake because the guy works for him. He is rude, inconsiderate and disrespectful to his neighbors and very proud of it. Do as you like but I would not recommend him to anyone that I liked.

Abby C.

I never would post a review for a mediocre/bad ob but this company was so dishonest to us. We had to pay an actual legitimate company to fix the mess they left behind.
The other company was baffled and suggested us to file a complaint. I waited so long to hear back the permanent solution before I decided to post this.
They charged me $700+ to change a $10 relay system and they broke my heating system, they lied about to everything and when I suggested to paid for the labor and the parts they said they rather give me a full refund. It's been 3 months and 85 calls, never received anything from them. So sad how you can rip people off.

Hugo M.

Mathew Lewis and the entire company is basically a scam. If I can give zero stars I will glad to do that.

Promised a refund and never return the money since March 2021 via following excuses:

Mailed a check and we never received it. (March excuse)

Owner is out of town and will personally deliver the check. (April to May excuses)

Ask to provided check account to wire it (Jun til now)

Over $700 refund and never get the money.

Additionally:
No show to appointment and no response until call and email.

Show up with 4 other male technicians unannounced when only my wife at home without actually fixed the problem.

""Don't know how to explain to you"" was the reason that Lewis said to my wife when she asked what he actually did to the system.

Spend 4 hours to fixed the heater and as soon as he left, no hot water.

Dishonest people.

Kay K.

Absurdly high pricing. Guy comes out with a tablet, and he's literally just picking items such as ""miscellaneous heating task"", which was priced at $379!!! But it could be for pretty much anything related to a heating system? Horrendous pricing system. Quoted me almost $900 for a job that I literally just got done for $325, and the guy that actually did it was pretty fast and these people made it sound like it would've taken them hours. The guy just kept saying, I don't make the prices...it's like well, I can see that because you showed me, but it doesn't matter because they're still ridiculously high!!! Don't hire these people unless you have a bunch of money you are looking to throw away. Oh and I actually had to ask the guy to put the face mask that was lying on his neck, on his actual face before he entered my house, despite the fact that they advertise that they wear face masks on the site I had hired them from!

Vijay S.

I was able to make an appointment for somebody to come evaluate my leaking kitchen sink faucet. I was told that they don't charge a diagnostic fee. After the plumber basically tightened the faucet in less than 5 minutes, I was charged 125$. Other than that, they're pretty good. Also it would've been good if the plumber called before coming.

Deverib S.

Prompt response but metholodogy on problem solving left much to be desired. Quoted a price to assess where source of leak would be, and was fair in disclosing that the assessment might not be conclusive, or even productive (i.e. cannot find). I called back to ask further questions, and was promised a callback which did not happen. Would not recommend for plumbing issues where the fix is not obvious.

Kathleen L.

So courteous, kind, professional as well as working on a Sunday. It doesn't get better than that, and completed the job in a phenomenally short period of time. I owe you Mr. Lewis M. You put the essential in the phrase ""essential worker"". Thanks a million!

Jeffrey S.

I had an older and very experienced plumber come in today. He identified the diverter valve right away as the problem. Did not need to turn off the water or drain anything. Did not need to open up the wall or cut holes in the shower. The problem was fixed in 40 minutes and cost me $160 vs $1600.

The reply given from The Permanent Solution is once again deceptive and trying to take advantage of someone who may not know as much about plumbing. Having been educated at this point it is even further disappointing that the Permanent Solution continues its deception.

Additionally, an exact replacement unit with warranty can be purchased at Home Depot for very little. Once again no need to cut holes in the shower. This would be excessive and damaging. I trust the guy from This Old House on YouTube who has a video on how to replace the entire unit.

I am so disappointed and frustrated. This could have been my elderly parents victimized by this company.