The Original Plumber

James P.

I called this morning and asked if they could come out today to fix a water heater that would not stay lit that needs a thermopile. The part costs about $15 and takes about 15 minutes to replace, but I don't have one and it's on the weekend. He asked how old the water heater was and I told him 13 yrs. but I told him I wasn't ready to replace it. Asked him approximately how much would the repair cost if I needed a thermopile? He Said he didn't know but tech would give me free quote. He said tech would arrive between 12-5 pm. Tech calls at 4:30. Hasn't been to the house. Says there's no point in fixing 13 yr old water heater. I told him I wasn't ready to repair. Asked him how much a thermopile replacement would cost. He said $400-500 (to spend 15 minutes replacing $15 part). Says he'd have to order the part and wouldn't receive until Monday. I asked him why they didn't tell me all this at 10 am? He said guys who answer the phones aren't plumbers... Obviously they were waiting to tell me all this because by 5 pm on Saturday I would be more desperate and more likely to fall for the """"you need a new water heater"""" lie, which is very common from dishonest plumbers like """"the original plumber""""

Pam O.

5+ Stars!!! Excellent service by Austin. He came out on a Saturday and didn't charge me. When the leak was detected he came right back out and fixed the leak. The price was very reasonable - thank you Austin!

Shauni W.

I called and made a reservation for someone to come out and check my garbage disposal. I asked the representative on the phone how much it was for someone to come out, she stated that she couldn't tell me a price but it was a """"free estimate"""". The guy came out the next day took a quick look at it and told me it would be $200.40 to fix. I was surprised about the price and he mentioned that it's only .40 cents more for him to fix it being that he was out there. I was confused and he said it's $200 automatically for him to come out to me anyway whether he does work or not. I told him I was never told that it would cost money for him just to come out on the phone and that it was a free estimate. I called 3 times to try and speak with management for this shady business practice and no one ever called me back. I do not recommend this business.

Tom M.

Absolutely the best customer service and quick response and very professional. Our technician Shaun gave us a peace of mind during this turbulent times. Mahalo Shaun!

Ebenezar R.

I did not go with them bc they're charging a fuel tax if I decide not to do business with them. Everyone else can give a quote over the phone within reason but they must visit. Literally, no other septic tank company is charging for quotes.

Corey G.

I had plumbing work for a leak and The Original Plumber folks were EXCELLENT. The plumber was professional on time and did an outstanding job of identifying the leak, fixing it and replacing additional parts that had worn out. The price was more than fair for the job performed. I highly recommend The Original Plumber.

Daniel R.

We weren't informed that their work wasn't warrantied until after the work was completed. So, when the same issue came up a week later, we would have had to pay full price to fix what they didn't the first time. I do not recommend this business for any plumbing needs.

Brooke M.

Customer service is not their strong point. They flooded my bathroom and I stupidly paid them once they fixed the shut off. I asked them to additionally fix the toilet to cover the cost of having a painter come and fix the hole in the wall they created to fix the pipe they cracked. Their response: """"No, we can't do work we don't get paid for!""""