The Mattus Company, Inc

Heather W.

Cause: Faucet dripping in bath. I called the day before and was able to schedule an appointment for the next day in the AM. When the next day rolled around it was 11:30 and no word from anyone. I contacted the office to inquire what the ETA was and the lady indicated that she would call me back. Well, she didn't call me back the plumber did. When he arrived, I showed him the faucet, he diagnosed it, indicated that he didn't have the part as it was a Kohler part but quoted me 275.00. I was shocked at the quote but what was a girl to do?? I told him to go ahead with it, he left and came back about 2 hours later and repaired it. The technician was nice however, I felt that he was trying to sell me a new water heater? He checked the pressure and it was fine so I why the sell? I felt that their prices were high that is after I checked the price of the part that he used to repair the faucet with.

Justin C.

They're professional, responsive, reasonably priced ... and they know where every sewer line in the neighborhood is. Inman Park is lucky to have Ken Mattus and his crew.

Kenny H.

Beware Buckhead Condo Residents /Veterans/Seniors Overcharged/ Surprise Billing . My HVAC issue was minor. But, I was charged for a 15min cleaning service and for inconvenience of: parking, walking to building, checking into the front desk, wearing a badge, and getting their supplies, leaving ID, and checking out. I am a reasonable person, but really. Inflating your fees because your irriated - in your so call inconvenience having to work in a high rise bldg is laughably. Beware High Rise Buckhead Residents / Veterans/Seniors - The Mattus Company will charge you more for inconvenience and want return your calls.

Simon L.

I called the Mattus company after another company told me that it would cost 1400 USD to fix my broken water heater. Honsell came out right away and was fantastic! He explained everything he was doing and what the problem was. He check the water pressure, he checked my heating elements and found that my upper heating element had busted. He replaced it, double checked his work, left me a telephone number to call in case I had any more problems and it only cost me $150.00 Honsell is awesome. Great service, Honest service, and a great price. what more can you ask for?

Walter C.

Great company! I called on a Friday afternoon and got a pleasant response from Amy. Someone would come in a couple hours. Turned out to be a little longer than that, but worth the wait! The technician had everything he needed to complete the job, even though he didn't know it was the garbage disposal leaking that was causing the problem until he arrived. He was friendly and professional, cleaning up after he finished the job. He was efficient and done in less than an hour, and the price was definitely reasonable. I highly recommend this company and will most certainly use them again, if needed.

Mit P.

If you enjoy a complete absence of customer service and basic respect, you'll love Mattus. After speaking with Amy at length about an ongoing issue in my condo, she assured me she would follow up with me. After two days had passed without a return call, I called to check in; after identifying myself, she immediately asked if she could put me on hold. Five minutes later, I was still on hold. I hung up and called back, this time getting the answering machine. I left a message asking for my call to be returned and have yet to receive a response back. I have since booked a highly recommended company, MDB Plumbing. They don't put customers on extended holds -- and actually return their phone calls! Based on my experience, it appears Mattus isn't focused on new business.

Tiffany R.

Really great service! We're able to schedule a plumber to come out for a non-emergency job realy quickly (under 3 hours)! Excellent job done with very reasonable price. Highly recommended.

Elizabeth H.

Mattus committed on Sunday 1/10 for a Monday morning phone call between 7:30 and 8 to schedule an arrival time. At 9:00, when no call was received, I followed up and was told that someone was being dispatched. Indeed, two plumbers arrived, but said that they would have to return in the afternoon to finish the job. At 5:00, when no one had returned to complete the job, I called the office again and spoke to Ken who stated that he was the owner of Mattus, and that he would send someone back out, but that overtime would apply. I stated that I had the morning time slot, and it wasn't any fault of ours that the plumbers left and didn't return, and his response was """"It's been a long day and the burden is on the homeowner to schedule a time"""". WE DID THAT--THEY DIDN'T FOLLOW THROUGH. He was very rude and unprofressional. They'll never get a dime of mine, and I hope you'll choose another business for your plumbing needs as well.

Gabriella D.

Super overpriced. The Plumber who came out was very nice, but seemed not very experienced. Quotes were astronomical: $600 for one fix that was done by another plumber for $165 $350 to replace something they said was broken, another plumber fixed it for free (something caught in garbage disposal) I paid them $225 to snake 2 drains, it seemed expensive at the time but we were desperate. Yikes, not cool. Pass on The Mattus Company.

Carrie M.

Do NOT use Mattus! First of all whoever answered the phone confirmed they would come out the following day before 2pm to check out what was wrong w/my HVAC but she never put me on the schedule so I made arrangements to miss work and wait for them but they were a no show. I rescheduled and again made arrangements to miss work. They filled up the Freon tank and sold me on their """"HVAC Maintenance Plan"""" which I thought would give me peace of mind that my system was in good working condition and ready for the winter. Total cost $469! Unfortunately at the time I didn't know much about HVAC units so they should have explained this meant there was a leak, found it, and gave me options on repairing/replacing etc but instead they just filled the tank and sold me on a maintenance plan. Two mths later heater blowing cold air. Again they messed up the scheduling so I made arrangements to be home from work for a no show. Same thing...they came out and filled the tank (filled it w/out confirming w/me this was what I wanted to do so I had to pay for over $200 of Freon when I would have decided not to since I am getting the unit replaced). This time I asked them to do a leak test. Total for Freon and leak test $537 (w/discount for having the """"Maintenance Plan"""")! Two days later blowing cold air again. I am now having Air Reliant Service http://www.airreliantllc.com (they were highly recommended to me by a property manager friend and have been nothing but pleasant to work with) come out to install a new HVAC and am spreading the word to everyone in my condo bldg and all of my homeowner friends to NEVER use Mattus!