The Master Plumber

Lau R.

As the other reviewer stated, this guy is beyond unprofessional and unreliable. Demanded a deposit upfront, never performed the service (or even showed up at all!) and has disappeared with the money. Totally flakey about communication, rescheduled and kept ""forgetting"" to show. Not surprisingly, he has stopped responding to all forms of commutation. Absolutely do not trust this ""business"".

Andrew ..

Unprofessional, unreliable, and unresponsive.

Scheduled service to install gas shutoff valve via Yelp. Did not show up.

Plumber called the next day around 4PM, sorry he didn't get the Yelp notice until the next day. Asked if I still need service and said he was available now and his GPS was 29 minutes away from my address
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Half hour later or so I got a text asking to send a pic of the current piping so he could get the right valve. Sent a pic, including a yard stick for perspective

Over an hour later a plumber named Jason finally shows up, looks at the gas line and says he has to go to ""Big Box Store"". ""Big Box Store"" is about a 10 minute drive.

Forty five minutes or so later Jason returns and tries a couple of valves. A few minutes later Jason tells me that I have old pipes and the valves don't fit. He has to go to a plumber supply store to find an adapter.

At this point it's after 7PM and Jason says he will have to come back tomorrow afternoon. Jason snips the female adapter off the existing flex tube for reference. Then he says to pay him half the quote now and the other half tomorrow.

So I get my check book. Jason balks and says he can't get to the bank anytime soon, can I pay cash. I ask for a receipt, expecting some kind of professional receipt. Dude tears off a piece of paper and writes in pencil how much I paid, how much I owe, the date, and a scribble that I assume is Jason's signature.

Jason packs up his tools, but not before asking which tools are his and which are mine...

Around noon the following day, I sent Jason a text asking if he found the right valve. Jason texts back thanking me for reminding him. A few minutes alter Jason sends me a text to send him a text when I get home from work..

When I left work, I sent him a text that I should be home in 20 minutes.

I get home and had not received a reply so I call Jason and get no answer. A few minutes later, Jason sent a text that he will be there shortly

An hour later I call for an ETA, again no answer. I get a text that he hasn't forgotten me, but needs to go get fuel. It doesn't take an hour to go to the gas station.

An hour after that, Jason sends another text that he will be a few more minutes because he is trying to figure out how to get fuel.

After another hour, I called Jason and this time he actually answers.
Sorry bud, I don't have any diesel or any money for fuel or smokes. Can't get out to there tonite.

At this point I'm not too pleased and remind Jason that he's not the only one without any gas. He turned off the main last night so I don't have heat or hot water. I paid in cash last night. How you does he not have any money for fuel?

Eventually, Jason is like ""Alright man, I'll go to 'Big Box Store' and pick up a valve"". So I had to remind him about going to look for the adapter. I got the feeling that Jason had totally forgotten what happened the previous day

Oh yeah yeah yeah, now Jason remembers. So he doesn't have a valve or an adapter, but he does has a cap. He'll be out soon to put a cap on the open gas line in the kitchen. Then Jason laments that he might run out of gas but he will be out soon.

Needless to say, Jason never showed.

I think he realized a gas valve was more than ""The Master Plumber"" could handle. So he cashed out and left me literally in the cold

Stay away from this guy.

Rhonda S.

I was really in a crisis with a clogged toilet. Response time was almost immediate, which was a necessity. The issue turned out to be serious, and extra equipment was needed. Jason was determined to resolve it, and thankfully, the drain was cleared and the toilet was replaced.

Judy T.

I was in a jam on a Saturday. Toilet clogged and the only one in the house. called 5 or 6 numbers and could get no help. Jason returned my called and came out asap. Took care of it and at a very fair price especially for a Saturday. He will be my go to guy from now on!! Thank you