The Magnum Plumbing Company

Monique C.

Worst company ever. Was assigned by Choice Home Warranty. Plumber was supposed to show up on a Saturday after the first plumber couldn't do the job. (Replace a valve on a hot water heater.) He called my husband and took down the part number and said he would be at my home on Monday. Monday came and went and he never showed up or answered his phone. Then he called and said he would try to come out Sunday following. Never shows up, never calls. I called CHW and they said he turned in paperwork that he was at my house on that Saturday. They paid him. We've called all week and still won't return our calls. Very unprofessional. Would never ever call on him again.

Pete H.

I could at not post a negative star. My home warranty service set me with Magnum to repair a hot water heater. We had an appointment; we spoke on the phone and confirmed the appointment day and time. When he didn't show up, I called and texted his email. He said the appointment was tomorrow. When he didn't show up again, I called and texted again. He never got back to me. I haven't heard from him yet. Very unprogessional, very annoying, and non-responsive. I WOULD NEVER RECOMMEND HIM. Call some one else.

Kathy P.

Do not use this plumber, Trampas Smith. He took our money and never came back to finish installing our hot water tank. Three times he said he would be back to complete the job, and not once has he even called to say he couldn't make it. Our home warranty company also sent him to us. I strongly urge everyone to download the complaint form from the Texas State Board of Plumbing Examiners and file an official complaint. Trampas needs to have his license revoked! I, too would give him zero stars if it was an option. Avoid this guy at all costs.

Laurie C.

If "0" was an option thats what they would get! They were a NO SHOW for the appointment they arranged. They did nothing but lie even about their own personnel. Don't trust them!

Lady K.

ZERO stars!
Avoid at all costs, literally. I was assigned this company through my home warranty company. Trampas seems to be a nice guy, but very poor in customer service and charges an exorbitant amount for parts. My water heater needed replacing and he couldn't get the right product. Only after he installed a replacement, he realized it was the WRONG item! So much else but I don't want to wast any more of my time complaining about this. It took over 3 days working with him until I finally had to sever my business with him and do the repairs ourselves. Also, in the beginning he gave me some sort of story that he couldn't accept credit cards, only later to tell me he could. AVOID.

Christy C.

I would post negative stars if possible, but can't. First, Magnum Plumbing is no longer in service but TRAMPAS SMITH "moonlights" under the company name, allowing him to charge unknowing customers out the wazoo. He seems nice enough, so I used him for 3 jobs and this is the LAST TIME. He has taken 2+ trips to complete a job every time, and this time he charged me $700 for 2 hours of work in which I purchased the parts. He told me "the man" needed to take a cut of the bill, but he would "work with me;" only later did I find out that "the man" is him, because the company is out of business! I got to know him through 2-10 home warranty co and I will definitely let them know about him as well.

Fedor E.

They don't care about your time. Numerous reschedules, none of which they called to tell anyone about. They just no-show and you have to reach out to them. Always an excuse.

Molly L.

I have a home warranty so I reached out to them with a plumbing issue and they dispatched Magnum Plumbing. After missing an appointment window time Magnum scheduled with my warranty company without any notice (I actually called them 10 minutes before their window was up) and I had to ask them if they were coming, they came at another scheduled time. The gal who answered the phone every time I called seemed annoyed that I was persistent in my follow up. Excuse me, if you're not going to be good at follow up and it's your job to do so, I'll go over the top with my follow up to ensure my issue is resolved.

The technicians were less than professionally dressed and less than professional in their communication. They diagnosed my issue and when asked what it would cost them to repair it they threw out an astronomical and seemingly random random number (no calculations, no thinking about it... just threw it out there). Of course, I said no, because the number was ridiculous and I didn't want their staff in my home any longer than absolutely.

The biggest problem is what they diagnosed was INCORRECT and when fixed by a professional of my choice, the issue persisted. Are you kidding me? Stay away.

Ali W.

After reading the reviews I was skeptical. However Trampas was punctual, courteous and professional. He installed the garbage disposal quickly without incident. We are very satisfied. The Winters

Vsn N.

The technician (Trampas) couldn't arrive on the original date of the appointment and had to reschedule to Saturday so some points off for that. But once he was here, he quickly spotted the problem being gasket misalignment in between the bathtub and the overflow pipe as the cause, pushed that in place, applied some putty and the issue appears fixed. Thumbs up!