The Lunt Marymor Company

David T.

Lunt Marymor helped with an installation of a radiant floor heating in our build out a few years back. Although competent, we found them to be full of attitude and over priced. We called recently to schedule routine service on the boiler unit and to discuss some additional products we may want for some additional work we are doing. The soonest appointment was a month out. Arranged for our contractor to be here when they showed up. Called on Friday morning to confirm the Monday appointment and to make sure the person who came out knew the kinds of additional equipment we are interested in. Left a detailed message on the voice mail when no one picked up, asking for a return call. No return call. Monday, about an hour before the appointment, I get a call saying that the service guy can't make it and we will have to reschedule. Soonest appointment is over a month out. No apology. I would have appreciated a little more notice as a courtesy to our contractor, but, OK I said, what time? Guy on the phone told me he would have to check and call me back. OK, I said. That was three weeks ago. No return call. And I will not be calling them back.

Ethan S.

The reason this isn't one star is that the work was done well. That said, my interactions with Leigh Marymor left me severely concerned with his competence and integrity. We had a bid for him to replace our water pipes and install a new tankless water heater on the exterior of our garage. This was to be done while I was away on my honeymoon.

Problem #1: setbacks. He didn't seem to know the regulations regarding setback for an exterior mount. He said 4' to the property line, which is what we have. Later my HVAC guy says that this is wrong, and that it's 4' plus the depth of the heater itself. I tell Leigh and he says we should change the plan to an interior mount. He acknowledges no error on his part. It is now 1 week before my honeymoon.

This requires additional venting. Leigh and I had discussed this in-person with my contractor. My contractor was going to do the venting and estimated about $1,200 extra. Two days before my honeymoon, he tells me that Leigh said it requires special ducting with which he has no experience, and he would rather Leigh do it. Leigh agrees to do it, for $3,000. So much for my bid. Leigh accepts no responsibility, and says that my contractor must have been confused, when I personally was present and Leigh mentioned nothing about this.

A month later Leigh's guys come to do the venting. They arrive with no information about our plans, which Leigh knew. They pull out the manual for the water heater. They ask ME whether the ducting should go to the left or right of the water heater, as if I know? I mention to them the big expansion project which will alter the garage. Leigh didn't tell them. I have to get drawings for them. Later they tell me they need me to ask the neighbor for permission to put a ladder on their property, or else they can't proceed and need to build scaffolding.

Just to put a cherry on top, weeks later one of his team mentions to me offhandedly that the water heater cannot be in a dusty environment. Our contractor is doing major work using the garage as the base. We have a 6 month expansion project, using the garage as the base. Dust levels are immense. Leigh knew about all of this, and did an untenable install. Leigh takes no responsibility and I have to pay my contractor to reverse the air intake to go through the garage wall. Afterwards Leigh ""generously"" comes out to clean up the job I paid for.

I can believe that lots of people have had good luck. But you're rolling the dice.

Bob R.

Best experience with a plumbing company I've ever had in 30+ years of home ownership. Skye at the office was prompt, pleasant and efficient in returning my calls. Then I was very lucky, I think to get Michael as the technician - he's very experienced and a true craftsman who takes pride in his work.

This job started as a simple matter of replacing the stem on a leaky faucet, but the first plumber I tried managed to break off half the stem within the pipe, quickly gave up trying to remove it, and told me he'd have to break through the wall and remove and replace all the pipes involved - escalating a sub-$200 job to a $1000+ job. He and his company (Abante) took no responsibility for breaking the pipe, even though they'd never warned me of the risk of breakage, and (it turns out), never lubricated the stem before trying to remove it, and may have even used the wrong tool. They originally quoted the job as $200 but informed me ""this just happens sometimes and you'll just have to pay for the additional work.""

In contrast Michael and Lunt Marymor - while being upfront about not knowing if they'd be able to remove the stem or would have to replace the whole assembly -- made more than a good-faith effort. In fact, Michael went above and beyond what I expected and after nearly an hour of lubricating, pulling with all his strength, jiggling and working at it -- voila! - he managed to extract the stem, replace it, and save me $800 in the process.

I think most plumbers would have given up after 10-15 minutes. I give Michael, and Lunt Marymor, my highest recommendation.

Jane D.

Plumber was fine (reason for two stars, not one star), but business hides the ball on the prices of parts. It claims it is not able to provide estimates before the work is approved. Instead you have to wait for the invoice with a price that is significantly higher than the ""ball park"" figure provided in their estimate.

They try to blame their suppliers for both their inability to disclose the dollar amount before the work is done and reason for charging so much afterward, but if you research the price of identical parts online, you see their profit margin is at least 100% (so you'll pay at least twice what they paid for the part).

There is NO valid reason for this lack of transparency. I recommend you find a more ethical plumber.

Valerie S.

Lunt Marymor fixed my plugged tub shower drain the other day and they were friendly, professional, fast and the main thing clean.

I had my tub/shower drain snaked a couple years ago by a different plumber, he charged me double and left a big black mess in my tub and the bath floor.

I recommend Lunt Marymor for you small and large plumbing projects.

Anthony F.

I have known Jim and Leigh for over two decades professionally and the contractor I work for has used their plumbing company almost exclusively. I only recently had cause to hire them personally for troubleshooting my hot water heater that had gone bad (State brand). Mike Maung came out and investigated the problems. He recommended considering replacing the whole unit which at first I was against as it seemed to me that the unit, only 6 years old, could be repaired at a cost less than that of replacement. As it turned out, the problems with the State hwh were terminal....bad unit, or a lemon, or both. I appreciated Mike's attempt at salvaging the unit, but am now very relieved we decided to cut bait on that piece and arranged for the installation of a new AO Smith vertex high efficiency one. Aaron came out and removed the old one, ran new venting and condensate drain and installed the new unit expertly. He was very accommodating of some personal activity that was already scheduled at my house and respectful of our needs that day. Leigh Marymor also helped me by sending only one plumber instead of the normal two for this job, as a cost cutting measure, as well as offering materials and labor rates lower than normal (friends and family). I am very appreciative of these kind gestures on his part to help keep this unexpected expense as low as possible, while maintaining his high level of professional quality work. Nicely done to all of you who helped me. I would recommend them to anyone!

Craig S.

I am a smal client, but have used Lunt Marymor over the past ten years for a variety of jobs.

A few months ago we had a dispute over a estimate for some work that was resolved to my satisfaction. It involved not getting an estimate and a subsequent bill.
After the problem was resolved, I told the representative I would continue to use the company for my plumbing needs.

This past Friday I had a problem with my water heater and called Lunt Marymor first thing.

I left a voice mail at approx. 8:30 am
After not hearing back, I called again around 10 am and talked to Katy? who said she had a crew in Los Altos but maybe someone could come by in the afternoon.
She promised she would check with them and get back to me.
At around 11:00 I called again and talked to another woman who said Katy? was on the problem and would call me back.
At around 12:30 I called again and left a voicemail pleading for someone to call me back and give me an update.
Since my first call and since then I still have not received any calls from your office.

Two voice mails and two conversations with a human in one morning and no return calls....ever.
A simple ""we are too busy and can't help you today"" would have been fine.
I was very happy with their service in the past and all the work they did was a little pricey, but very professional.

I will not use Lunt Marymor in the future and would not recommend them.

James B.

Jim Lunt himself installed the plumbing in my house when it was built in 1988. The company has maintained it ever since. That said, it has required little attention in the intervening twenty-five years. Recently Antonio spent the day installing a new instant hot water unit and tweaking a few other more complicated things--root intrusion in pipes etc. Quite simply these are good people who do very good work. If, and I don't know, they are a bit more expensive than others, it is well worth it.

Michelle G.

Hard to believe this place is Diamond Certified. Had a problem with the toilet leaking and the toilet maker, Flushmate, called in a work order and had Lunt do the work. The work was done in Mid March. Here were are in Mid June and the toilet is leaking and a valve Lunt put in is not working. I called on a Thursday and left a message, no reply. I called today at 8:00AM - left a message - no call back. So I give it one last try around 2:00pm and actually get a person on the line! I'm told that is is $155 just for them to come look at it! But the kicker is ... they only warranty their work for 30 days!!! So even if they find out that what they did in March was wrong - I still have to pay for it. Must have a whole lot of confidence in their work, do yuh think? I asked why I never got a return call - the person told me that she was out last week and hadn't checked messages. Definitely not the people to use in an emergency....if ever....

Disappointed S.

They're trying to extract money from me. I called and asked to have a consultation. They never told me that they would try to charge me $175 for the consultation OR I WOULD NEVER HAVE ALLOWED them near my house.

When the technician arrived he told me that the consultation was part of my ""billable hours"" I told him I was never informed and did not want the consultation. He said that since he was already there it was too late. He refused to leave.

THE GREEDIEST WORST COMPANY EVER.

THEY WILL TRY TO COERCE YOU INTO BILLS YOU DON'T KNOW ABOUT