The Katy Plumbing Company

Alice L.

Bought a new house, there are shower jet
(capped off) and shower head. Asked Katy plumbing crew if he can help me figure out why it's leaking , he jumped right into the job. He broke both knob set screws for my showers. Hammered in the first set screw because he didn't use the right screwdriver drill. He broke the second screw head and have the screw sharp thread sticking out and I had to buy screw protector to prevent it from cutting my hand everytime I use the shower.

Turns out there is no leak, just needed to push the other knob in further. He replaced the valve unnecessarily to justify charging for the job. He just reuse the screws that it came with. Broke them both. And charge me 250 for figuring out how the shower works.

[Update] supervisor called and said he offered to make it up to me. I asked for a refund option. He replied politely if he gives refund he can no longer service the home. He said he already invested in valve (probably a few bucks from Amazon), if refunded, he has to wash his hand and no this service address for future work.

Natserog G.

June 13, 2022--Called Katy Plumbing Company to make an appointment with a certain plumber that was recommended to me by a friend. I was told that they dont send a master plumber to fix my sink/faucet installation. This reason i wanted this paticular plumber is that my friend recommended him. I have had some bad plumber experiences and just wanted a really good plumber......Looks like Katy Plumbing Company considers some of their plumbers in an elite class to handle Kitchen Sink issues. ....sad

Jill M.

We came home to water coming through our ceiling and since we had used Katy Plumbing before they were our first call. They came out the same day and determined the water leak was not plumbing related and after having a roof inspection we determined that the issue was our AC unit leaking in the attic. We had hired a recommended HVAC company to make the needed repairs to our 10yo AC unit. Within a couple days of being told everything was repaired, more water was coming through the same whole in our ceiling again and after three trips and no resolution the owner of the HVAC company would not back his company's work. We love our home and lost money and complete trust in the HVAC company. We decided to call Katy Plumbing to get a completely different HVAC reference and they sent two plumbers, one of which was also HVAC certified. They immediately identified the mistakes and corrected them.
They came out on two different days to make the repairs as it took two men to redo the work in lifting and balancing the HC unit. The folks at Katy Plumbing are honest and respectful. They take the time to explain to the homeowner. We had purchased a service contract and they checked all the plumbing lines in the house for any blockage while fixing the AC. Katy Plumbing restored our faith in honest capable contractors and going forward they will handle all our plumbing and HVAC needs!

Jim S.

I called Katy Plumbing to re-install a toilet and self standing bathtub after a bathroom had new floor installed. Not only were they almost 40% higher, but they refused the job since it apparently exceeded the skill of their plumbers. Avoid these people like the plague.

Norma B.

Worst decision we ever made was to choose this establishment. They supposedly cleared the clog and scheduled us to replace a pipe outside but informed us we could use the water in the meantime. Took a shower and the water backed sewer into 3 rooms causing thousands in damage and emergency cleanup. Manager was unapologetic and sided with the repair tech. They had also paired us with the emergency cleaners who charged us twice for both occurrences. The second time would never have happened had we not been told to use the water. They also left the pipe in our front yard too high off the ground and it looks substandard and not in compliance with our HOA. Spoke to another plumbing company and they stated we were overcharged for the work done. I'll also be filing a complaint with the BBB about this company. Take heed, we learned a hard lesson. Customer service means nothing to this company.

Sam D.

KPC is likely more expensive than other companies but they provide excellent services. I can count on them to arrive when scheduled and they always get the job done well. I highly recommend them.

Chip L.

I just want to expose this group for what they are, an over priced rip off. Do NOT use these guys! They are easily 50% higher than anyone else. The exact same water heater they installed at my house can be purchased at multiple plumbing supplies for an average of $903 (Rheem, 50 gal tall 40MMBTU). Then the guy tacks on an attic installation (additional $221) which I guess is correct in the sense it's an attic space, but it's a closet upstairs so no ladders etc. and full access all around the dang thing. They didn't vacuum up the little bit of mess and gave me all of this for the bargain price of $2,200. Unfortunately for me, I was trapped into a now or never situation and didn't have time to get a second or third price. The quote also included a new catch pan, but he just reused the old one. HOWEVER IT WILL BE A COLD DAY IN HELL BEFORE I ALLOW THIS OVERPRICED ROBBERS TO EVER DARKEN MY DOOR AGAIN! (Here's a pic of that highly accessible attic install!)

David L.

Charged $800 just to turn off water at meter and repair PVC water line that had come unglued after 30 years. Line break was outside where waterline enters house. Total repairs took less than hour and that's including waiting for PVC glue to dry.

Mike L.

I had to pay out of my pocket for the warranty work when the water heater warranty was covered 100%. Not to mention that Katy Plumbing is an approved Rheem vendor listed on their website. I also thought that the labor fee was excessive. Had I known I would have tried to find a company that would collect the labor fee from Rheem instead of me. On another note I would avoid Rheem products. Two months later and I'm still waiting on my $500 reimbursement. Never again to both companies!!!

Edison T.

Charged me $600 just to replace a water valve for my sprinkler system. Wouldn't even show me the breakdown and said they charged based on job.

The same part I found out sold for about $130. This place is a rip-off.