The Jayson Company

Joann L.

Terrific and helpful staff: Bob, Terry, Zack and Charlene. If you are having a pool problem, they will fix it. Very accommodating and courteous.

Samuel F.

Obviously, results are very spotty with this company, but recently I have had excellent phone service and their serviceman, William, is really outstanding, knowledgable, and only repairs whatever needs it. He is as good as you can get in the service industry.

I don't know if some of these issues were temporary , but I feel they are trying to get their act together and deserve a chance to redeem themselves.

Alden B.

I am very unhappy with this company.
1. I had to place several calls with messages to this company just to have them remove a two-part water softening unit that was left behind when I moved in. This unit continually deposited water from the main line directly to the drain. I am not sure if this is supposed to happen or not but this was my situation, wasting tons of water the entire, from March to until yesterday. They're appointments to remove the unit was almost a month out.
2. When they came, they were an hour and a half late. They struggled to get the unit out. Once it was out. They needed to close two lines that were installed for the unit. The soldered end caps both leak. In addition to these leaks, each line has its own valve which also were left leaking.
3. I have tried reaching out to the company to send someone to correct this situation, however, reaching anyone at this company is incredibly difficult. I did get the receptionist who was clearly sounded upset that she had to be talking to me. I got possibly two sentences in before she eagerly sent me to someone in another department.

In no way would I recommend this company. I am frustrated with the behavior of the company as a whole and would not recommend anyone else use them. Correct your staff and your standards.

Saju J.

I use the Jayson Company to maintain and upgrade my whole house filtration system. While I have interacted with competition, I stay with Jayson since they are incumbents. However, I am very disappointed by the interaction, quality of service and approach.
1. They are very difficult to get to, getting appointments take a lot of time, and everything needs a visit. A lot of competition are ok investing in a bit of advice, especially if they have your business
2. I did an upgrade recently on their systems to close a glaring design gap. Due to the very limited availability, I could not be present. The quality of the installation was below par and I would say, dangerous. Having paid top dollar, I would have expected them not to cut corners.
3. After reading manufacturer specs, I can see the fault in the overall design. This is worrying as they are meant to be the experts.

I understand they have been around for long and have a captive market. Not sure if this is the only way to do business

Bill M.

Speaking about the pool service division and there new GM - Terrible -Terrible - Terrible.
He quoted me a price of double the competition by pictures that I sent him to install a Aqualink/Jandy system. He told me everything I currently have needs to be replaced. His quote was over $5000. When I asked if he could review the quote and maybe see where I can save some money, his reply was sorry but this is the best I can do. And I just want to say again this is by photos I sent him. He never came out to look at the job. Well I checked out other pool companies (they came out and looked everything over) and everyone was less expensive by substantial margins. As it turns out I did not need to have everything replaced as Jayson Pool Company GM stated.I got exactly what I wanted for $2600. So I saved $2400 by doing my due diligence. The new GM is brand new here and he needs to go bye bye.

Kaaren E.

Horrible company ! paid for a unit, was sized incorrectly .. wasnt informed that until a problem woth the AC came about , now the blower motor on the furnace has blown (found that out thanks to another tech and youtube) i refused the services when the tech came .. company wants me to pay 149 for the 1st hr when the tech had a 10 minute conversation with us and we respectfullly declined the service .. I get a call from the accounts papyable rep!! RUDE! Im still trying to figure out how these people can be under the impression of declining means charging ! DO NOT WASTE TIME SPENDING YOUR HARD EARNED MONEY HERE... U WOULD THINK A LOCAL COMPANY WOULD WORK BETTER WITH PEOPLE IN THE COMMUNITY .. YOU ARE WRONG!

Allison D.

From start to finish, nothing but problems. The sales man will talk up installation and quality of the work and 16 MONTHS later you will be paying another company hundreds and possibly thousands to fix their shotty craftsmanship.
Jayson Company failed inspection 2x at my house, which is no surprise as their was a different crew on the job every day and corners were cut whenever possible. Jayson Company also tried to charge extra to rectify the problems which would allow me to pass inspection, despite the contract saying the job would be complete to meet local code. As the quality of their technicians, the ""electrician"" told us he would be hooking something up the sub panel...we didn't have a sub panel!!
Endless phone calls, emails, text messages etc between many employees at Jayson company, no 2 employees could ever give the same story. I paid the bill as per the contract...1/3 up front, 1/3 on given date and 1/3 upon completion. In my opinion (and according to the contract) the job is not complete until I have a final PASSING inspection. Jayson company charged me interest on the last 1/3 of the bill, which i refused to pay until the contract was complete, clearly they don't follow the terms of their own contracts. I was so tired of talking to them that I paid the small amount of interest (it was not about the money but the, principle).
If it is any indication of the nightmare Jayson Company can be, I am currently having an issue that is covered UNDER WARRANTY by Jayson Company fixed by another company, as I would rather pay money out of my pocket then have them working in my home again.

A C.

First thing they will tell you that they are around for tens and hundreds of years, and how their company was founded. Twice the price then anyone else, and as soon as you question price point, they stop calling or responding you back. Josh (Supposedly nth generation owner) specifically stopped all the communications. Unprofessional.

Mfonobong I.

I call this afternoon 10/28/2015 to their billing department to inquire about receiving multiple billing statements, since I have a credit card on file for auto payment. I spoke to the most discourteous, condescending and unprofessional representative by the name of Gloria; she was extremely rude and unhelpful, I had to request that she stopping yelling at me during the phone call.
I requested to speak to someone else, after she repeatedly told me that she does not have to answer my questions; she refused my request to speak to someone else to get needed help. This woman told me that there is nobody else to help me now, even though she was yelling across the room (in my ears) to someone during the entire phone conversation. I asked when another agent will be available for me to call back and PAY MY BILL (provide new CC). she said she does not know when someone else will be around. Gloria's main concern was that I am owing and should pay my debt since my bank should have notified me that my card was declined (to which I explained to her that my card was lost) card numbers was changed, reason card was declined. She was not hearing it, ""it is your responsibility to pay your bill."" I told her the reason for the phone call was to pay the bill in the first place.

Horrible experience, I told this woman,she should be grateful that she has a job, because most people do not. She abused me verbally, refuse to answer my inquiries and refuse access to someone that can help me pay the said bill.
I am shopping for a competitor to do business with, since it looks like it is fine for employees to treat clients like SHIT with this company.

Zambezi Z.

Service was good - came per schedule or when called and did a good job. Their billing on the other hand is notorious. They are supposed to bill quarterly for our water softener rental. But it will be erratic. You can never keep track of which quarter you have paid for a which one you haven't. Sometime you wont get a bill for 5 months, and then suddenly you'll get 3 bills. Billing does not return calls either. We've left that property and good riddance to Jayson.