The Honest Plumber Heating & Air

Monique J.

Art was our technician and he did an amazing job!! My husband dealt with him the whole time, but from what my husband told me, he was fantastic! He really was considerate of everything and worked with us to figure out what we needed to repair our water irrigation system. We also found out our water heater was past its lifetime and helped us with that obstacle as well. We appreciate all the knowledge and effort he put into the job. Thanks again!

Jillian P.

The name of the company should be changed from The Honest Plumber Heating & Air to The Irresponsible Plumber Heating & Air!

I wasted more than 2 hours waiting for a technician who never showed up. I called several times to see whether he was on the way and whoever was on the phone said that he was on the way and that he should be arriving soon. After waiting more than two hours I decided to give up and I called them to cancel the appointment. Nobody picked up the phone so I had to leave a voicemail letting them know that I had to go. It's been several weeks and nobody has called back to apologize about it. I used them in the past and they were ok but due to my last experience I won't be using their services any more.

Glenn W.

This was my SECOND use of Honest Plumber BECAUSE, despite other negative reviews, I have had nothing but excellent service from Honest Plumber. I've been doing a total renovation of a 14 year old home ... kitchen, bath, all major appliances.
Aside from being a homeowner, I am a Consumer Advocate and journalist who carefully researches businesses BEFORE I contact them or pay a penny. Honest Plumber has an A+ Rating with Better Business Bureau and has been listed by them since 2003. Other plumbing companies I checked has much worse ratings, despite glowing reviews.
PEOPLE: Keep in mind that MANY negative internet reviews are posted by competitors and many positive ones are posted by services that GET PAID to post reviews. Thus, I frequently give more weight to a BBB Rating vs. consumer reviews that can be posted in seconds by anyone with an email address.
My FIRST call to Honest Plumber was after I installed a new gas range purchased from IKEA and delivered to me in Henderson. I could not find a gas leak somewhere in my connections or with the new range/oven itself. Called Honest Plumber and Gary arrived at my home in less than an hour. Gary quickly found the leak, fixed it and charged me only $80 when other plumbers had quoted me more than $125 over the phone.
SECOND call was when I suspected that one of my new toilet installs was leaking. Called Honest Plumber plus 2 others, just to be sure someone would arrive quickly. Bryce from Honest Plumber arrived at same time as another I had called. Showed the toilet situation o both and the 2nd man said he could not do any better than Honest Plumber. I was concerned that the leak might have done damage that might require more than a new wax seal. That's when Honest Plumber became SUPER Honest Plumber. They have a ""sister company"" called Quick Response NV that specializes in detecting water, mold, flood and sewage. Quick Response offers fast & free inspections and estimates. Daniel McGhie arrived at my home about 45 minutes later, used a hi-tech device like an xray machine that can see through floors, walls and ceilings. I was advised to aim a fan at the open toilet flange and let it dry out the area for 2 days. All of this extra service and advice cost me NOTHING!
Bryce could not complete the job so my cost for the second call: $0
Bottom Line: My entire cost for the toilet repair was $175 which Bryce completed 3 days after his initial visit. For the record, I had contacted my homeowners insurance company and spoke with one of their adjusters by phone. Had I gone the insurance company route, I might have been faced with up to $2690 out-of-pocket cost for the exact same results I got for $175 from Honest Plumber Heating & Air, Inc. Now you know why I trust Honest Plumber and our Better Business Bureau.

Tanner T.

Not a bad experience but expensive Ithis was the second company I called from Yelp. The first one was a bait n switch
This company, although more expensive, seemed more Honest. Charged me about 100.00 more then the other quote but there were no extra charges.

Jorge C.

I needed a diagnosis on my two non-operating HVAC units. I was informed in writing (Inv 41937), that one unit was damaged beyond repair since the compressor was shorted out and tripping over the Circuit Breaker off, Replacement cost $6,960; The second unit could be repaired per $900. (cost of this piece OEM is below $120).
I wonder how was he able to determine that first unit couldn't be repaired when no electricity was flowing into the unit and couldn't be tested?
I called another company that 'repaired' first unit by simply replacing the old fried Circuit Breaker and some other issues with second unit with a total repair cost, on both units for around $650 (vs $7,860, replacing of a working unit, from 'Honest' Plumber & Air).
There are no words in my vocabulary to qualify THP&A, maybe Brenda, Alicia or any other Service Manager can, or at least try to convince me that with all the overhead expenses or any other BS excuse, as having a license to take customer's money with ammunity, blah, blah, bla...
Their diagnosis charge is $69, we agreed on the $900 repair of second unit, then he wrote $100 that we gave him as a down payment on the repair, as a diagnosis charge (Taking advantage that I'm an almost a blind person and my wife can not read English) we called the next day to cancel the repair and of course they kept the $100, maybe to cover part of their expenses. No mercy for a handicapped person, no honesty at all to no one. The usage of the word Honest as part of their name is something to be ashamed of...

Megan C.

I'm surprised by the low review. I was very happy with them when they came out to replace my water heater. They were quick and professional.

Mark W.

I am very pleased with the response and service I received from The Honest Plumber. My water heater failed on Friday afternoon, 4pm, the day after Thanksgiving. My home warranty company left me hanging: they wouldn't send a plumber until Monday because of the holiday. Since I had a wet garage and no hot water, I had to find a plumber myself.

I called several, and Bryce from The Honest Plumber was the first to call back. He provided a reasonable quote over the phone, and told me he was booked up for several hours and would come over as soon as possible. He called back within the hour to tell me that he had an appointment reschedule and could come over right away and install my water heater.

Bryce arrived on time, and with the correct replacement item. He explained why water heaters fail (the water in Las Vegas is particularly hard on water heaters if they aren't properly maintained). He showed me the missing anode rod from my old heater... actually dissolved, not missing, but the cause of the failure (it had not been properly maintained by the previous owner of my house). He offered me three options: basic installation, installation with a one year service visit (after which I can continue myself or hire someone), or installation with a lifetime service program. I chose the middle option.

The Honest Plumber is licensed and also has the city inspect its work, which not all plumbers do. I believe this shows they are committed to quality work since an inspector will have to sign off on what they've done.

Bryce was prompt, efficient and cleaned up after himself. He took time to explain how to maintain my heater and extend its life beyond the manufacturer's warranty period. I would recommend this company to anyone, and will use them for all my future plumbing and HVAC needs.

Kristin B.

I need to have my new gas bbq grill converted to natural gas and got a list of plumbers from SW Gas. Most of the quotes have come in pretty fair. But The ""Honest"" Plumber is a complete joke. This guy told me all sorts of bull and then quoted a minimum of $400. He wants $100 for each burner, when I already have the conversion kit and reviews say it should be about a 20-minute job. I would highly recommend that you run far, far away from using The Honest Plumber Heating and Air.

Paul K.

I agree with the other reviewers that this company will scam you. I needed a new hot water heater. So I bought one from Home Depot. I called the Dishonest plumber and the guy told me he would do the installation for $400. I agreed even though I thought that price was high. At any rate, this kid comes out and says He is the plumber. He takes out the old water heater and puts in the new one. Are you still with me? Then He says I need a Gate valve replaced because the other one was clogged up. Strange! I had no issues with any valves at all until this kid replaced my hot water heater. Now I live on a fixed income. I asked the kid how much the Gate valve would cost. He said $184. I asked if I could get a Senior's discount or whatever. He said they could take off $10. Fuck. He told me if I wanted any hot water I would need to have that Gate valve replaced. Follow me? So I negotiated with the kid to do it for $150 very reluctantly. He told me He really didn't want to do this but if I wanted it done He would do it. Ok, I am stuck. He had already taken out my old Gate valve. He told me he would check the truck to see if He had a replacement, right? He did. So he put the new valve in, okay? Since I live in a mobile home he had to put the outside door back on to cover up the Hot Water heater compartment. Right? Well, He put it on with three screws and it blew off in a windstorm. I went outside and saw it laying on the ground. So I called this kid back to come back and finish the job by securely putting the door on. Guess what? He said He had to charge me another $45 to put on the door he should have put on in the first place! I was pissed! That experience cost me a little over $400 from Home Depot for the new hot water heater. Then I ended up paying on top of that, $400 for installation, $150 for a Gate valve, and $45 for this kid to put the door back on right since he never did it right in the first place. Don't ever use this place for plumbing. I got screwed and I don't want this to happen to You. I am still pissed.

Kelby B.

we bought a new washer and dryer from lowes, it was delivered, and they told us since our house was over 5 years old, the manner in which valves were used had changed and unfortunately they were not equipped to make a plumbing change. they would come back the next day to install it so we needed to have the valves changed that day.
the only plumber that called us back was the honest plumber. my guess is because they had no other jobs because everyone decided not to hire them. they charged $750!!!! to change the 2 W/D valves and the whole time they tried to sell us an over $2000 water softener and repair numerous other items. of course they said we could get a water softener at a box store, but NO WAY would it compare to theirs, they guarantee for life, blah blah. and of course it wouldn't really be as good as theirs, blah blah. they would be willing to give us a $300 discount, but only if we ordered it that day. and just LOOK at all the other problems we are having, my my, we should have them fixed.
when we finally got to lowes to buy that softener we asked what should have been the price to change those W/D valves....about $200.
agree with the other person who said that they are really just salesmen because when i asked the guy some technical questions he couldn't answer them about the equipment. should have been a sign, too bad we were stuck in dire need of a plumber.