The Honest Plumber

Kabir S.

Our heater was leaking so I reached out to insurance agency and they asked us to connect with The Honest Plumber. They sent licensed technician in couple of days and he said it needs replacement. They worked with insurance company and came back with new water heater to install within a week. So far no issues with heater and the technician knew what he was doing. So.. no complains as such, a little walk through of how to operate new heater would have been helpful.

Neelam R.

If I Can give a 0 rating I will give that. I am having such a horrible experience which I can't explain. I was reffered to this by my home insurance. They took 2-3 weeks to install my new water heater. They didn't show up to my location 2 times even after scheduled appointment with 4-hour bracket.
I won't reffer this to anyone. when they were completing their job they broke my water softner and they said they can't fix it now.
Such a bad experience......

Mariela G.

If I can give a Zero to this company, I would do that. They come to fix the sink of the kitchen which had some problems but it was working. Now it is not working at all. We get it because they are our home owner warranty. We thought they are professional and ""honest"" but they don't know what that word mean. They just want to steal ur money and don't even do their job. They just leave a mess behind!

Dan B.

We had this company through our home warranty for a water heater swap. Nate and Tyler showed up and were very courteous and professional. They completed the job and put in a ton of extra effort to make sure everything was flowing properly. Unfortunately, we had a ton of sediment built up from our old pipes which Nate and Tyler stayed to clear from each faucet in the bathrooms and kitchen. This may sound like standard procedure but our situation was definitely not standard, and for Nate and Tyler to be so diligent was very comforting. Thanks for being so professional guys, as a customer you never know what your experience will be and you really made us feel at ease. Based on my personal experience, I would recommend this company, especially Nate and Tyler, and I would also retain their services to complete any future upgrades we will need. Thanks again!

Mercedes K.

The Honest Plumber came out and replaced our leaking faucet. The guys who came were polite, personable, and very competent. And they really were honest! No price gauging. Huge shout out to Nathan who was particularly wonderful!

Minchao L.

My faucets connected to the washer were broken and my home warranty company scheduled Brandon from honest plumber to come to fix them. I was afraid that these 20-year old faucets might not be fixed that fast, but Brandon was able to fixed it the first time he came! He was very caring and professional, he didn't have the right faucets to replace at first so he went to a nearby store to buy them, I appreciate his patience to answer all my questions and clean up the area after he finished the work. Very very good customer service!

Guy P.

I was referred to them from my home warranty company when I reported a plumbing issue. Between the time I put in the call and the time the plumber (Robert) came out to take care of the first issue, I happened to have another issue develop. Robert not only took good care of fixing the first issue, but he did a really good job with the second issue. Not only was I dealing with a clogged toilet in the second issue, but I explained to him that the toilet was periodically making running sounds and continuously making a draining sound that would only cease when I would shut off the valve. He had a good a sense of what the issue was---he took out the existing flapper, and went out to his van to get a new one. After installing the new flapper, the intermittent running sound and constant draining sound went away. Great work spotting that quickly!

My only issue is that I tend to have to wait an extra day to get someone from The Honest Plumber to come out. Overall, though, they are courteous to me, their plumbers do really good work, and they are good about getting to my home within the window that gets created for me.

M C.

The Honest Plumber are a bunch of crooks, they are dishonest and unprofessional. If your home warranty sends these guys over, don't do it - no matter how much money you think you will save. It will cost you later. Based on their mode of operation, the only business they get is a through the Home Warranty program - its a switch and bait operation. No one will hire these guys directly because they are a swindling bunch. The Honest Plumber came to inspect a plumbing pipe that was leaking onto and under a concrete slab. Afterward they assured me they could do the job and got approval from the Home Warranty, I called Home Warranty to verify. Everything checked. Before allowing them to jack hammer the area, again I asked tons of questions to make sure they know what they are doing and that they got approval by the Home Warranty company for what they are about to do. They assured me. After jack hammering up mess of dirt/concrete and sawing off a large sections of the cast iron pipes, they told me the plastic replacement pipe they got from Home Depot did not fit the existing cast iron pipes and a modification was required to fit the two. They told me modification would cost me $X,XXX because the Home Warranty does not cover modifications. We are completely at their mercy at this point because now we have the sewer pipes sawed off and anything related to plumbing, including both toilets in the home can't be used, a hole in the ground, and a pile of dirt mixed with grey water in the garage. While I was talking to the home warranty company to sort out the situation, the plumber and his assistance got into the car and drove off. It was the most absurd thing I have ever seen. I can only guess they left because they realized they don't know what they are doing or that they were really being dishonest and realized they are not getting away with it. They also unhooked the connections to water heater and now causing drips from the water heater onto the ground. They left our home unsafe. We are a family with kid and they left us stranded. Only unprofessional, dishonest, bunch of crooks would bolt out so fast like that before sorting out the situation.

Later I found out the plastic pipe that they got from Home Depot is not allowed in SF, it is not up to code in SF. No wonder they can't fit it with the existing pipes. They took on a job beyond their skills and destructed our home and left us stranded. This is no joking mater. They are not only crooks, they are incompetent crooks.

Ram K.

I was assigned this company by my warranty, I reported in a leak in my shower handle. Once assigned, I received a call from them the same day to schedule an appointment. They were able to fit me in 2 days after, with a 4 hr window. Brandon was the plumber assigned, showed up on time, inspected the issue, needed a new shower cartridge which he had to go and buy from Home Depot, managed to find a member of the property management team to figure how to shut off water to my unit (this is a multiplex that I newly moved into with little knowledge about the building), was able to fix the issue and get it all done in an hr. Courteous and efficient.

Meghna R.

Raised a service request through Fidelity home warranty, and was assigned honest plumber to come fix the leaking flush k. Our master bath. Brandon arrived on time, and worked hard to get the flush repaired and working. Good job done and he cleaned up the place of work too. Happy with the service and the job done.