The Honest Plumber

Brooks W.

Payment in full was required before work was taken off the truck. It would appear the honest plummer does believe his customers are honest. The install was paid for by American home shield. For an additional $555.00 I got 2 new flex hoses for water in and out, 1 flex gas line, 1.5 feet copper pipe, a permit, a bldg code inspection by the city. The heater was installed in a position to close to the aluminum pan and for the front cover wont fit on the heater. The aluminum pan sells
about $20.00 at home depot. The honest plummer charges.$60.00. The 2 installers were friendly and courteous

Gabriel V.

Thank you Jimmy for installing our bathroom faucet a couple of weeks ago. He did a great job, and was very professional. The response time for honest Plummer was very good. I definitely would recommend them.

Tim D.

Did a great job last time recommend him highly Adam come by and work on my toilets and sinks a few times both times it a great job

Jordan C.

Strap in, cause this is gonna be a long one.
If I could give them 0 stars, I would. Dealing with the Honest Plumber was an absolute nightmare and I'm dumbfounded that they're still in business, let alone that they apparently have so many good reviews. I'm convinced these good reviews must be paid for.

Like many other disgruntled reviewers, we were assigned The Honest Plumber through Fidelity Home Warranty. The original problem was what you would consider a simple one-- a leaking shower head. It took 3 MONTHS to completely resolve it because of this company.

First appointment, they come to fix it. They stop the leak, but say they have to come back to completely finish. Okay. We don't hear from them again and have to reach out twice to inquire about when they're coming back/what they need to do. We notice that the water pressure in our shower is much lower than before.

(Somewhere in all these appointments, by the way, we have one or two complete no shows, after waiting all day or through the appointed time frame. One time, we called after waiting all day and the receptionist said ""We don't have any record of an appointment, sorry."" Guess we just made that one up cause we wanted to wait around all day for fun.)

Second appointment, two guys come to finish the fix. Took maybe thirty minutes. I check the water pressure again when they're leaving and tell them for the second time that it seems much lower than it was before. He tells me ""Yeah, you're probably just remembering it differently."" I was dumbfounded. They leave.

Within 24 hours, our shower handle becomes completely broken. We couldn't turn the handle towards the hot water at all because it would just completely fall over to scalding hot. At best, we could get warm water. We call back AGAIN and complain. Another appointment is scheduled. This time, an older man shows up, very rude and unprofessional. Banging on the window and calling our cell phone when he was at the door saying ""I'm here, where are you?"" after he showed up earlier than he said he would. He comes in and spends AT MOST 2 minutes looking at the shower handle. He says ""Oh yeah, it's because there's too much grease, it does that. Give it a few days and it'll tighten up."" We say ""Well, we can't even use our hot water though..."" We can't even get the whole sentence out because he's interrupting saying ""I understand that, Ma'am, but it just needs a few days."" Tells us to call him personally if it doesn't fix in a few days. Spoiler alert, it didn't. It was loose exactly like that and we took lukewarm showers for another month before it was fixed by a real plumber.

The minute he left, we vowed never to work with The Honest Plumber again. We immediately called Fidelity and complained. They tell us it might take a few weeks to clear the service and get another one out. We're frustrated, but we think at least it's the end of dealing with Honest Plumber, so fine.

Until a week later... we get another $75 service fee bill in the mail. The Honest Plumber had the gall to charge Fidelity (and us) another service fee to come to our house for a few minutes and tell us that the shower handle they broke... wasn't broken. !?!?!?!?!?!

We call Fidelity again. Complain again. We threaten to switch to another home warranty company over this issue. Finally, we get them to send out a different plumber at no charge (and void the second bogus service charge) and GET THIS. The new plumber comes out to fix the shower for REAL and says ""Who came before? Was it the Honest Plumber? Every person I have to come fix something for, it was because of them."" Also, he took a part out of the handle area and said ""I don't know what this part is, I've never seen this before. But I took it out."" The shower is exactly like it was before, restored to previous good water pressure and correct temperature handling. (What do you know? We didn't remember it wrong.) The handle is perfect again.

Not only did the Honest Plumber BARELY fix the original problem, they BROKE TWO OTHER THINGS and then told us they weren't broken. And tried to charge us to tell us that.

The guys that came out were unprofessional, condescending, and just plain rude. (Side note: the older man also made me and my roommate pretty uncomfortable, as he was pretty aggressive and really rude. I think all them men that work for this company need to learn how to enter a home where a woman is home alone without making her feel uncomfortable or uneasy. Basic etiquette, manners, and gentlemanly behavior, even if you are a plumber, are not too much to ask for.) Dealing with them over what should have been an easy and quick fix turned into so much frustration and annoyance. I wouldn't send my worst enemies to this company.

Jessalyn C.

Fast and efficient and very personable!
The guy that came to my house was very polite and worked quickly.

Joanna M.

Very helpful!

We needed our washer and gas dryer moved from our old home to our new home. They were able to move it for us and install it very quickly. The owner was also very responsive with emails and was able to accommodate us on short notice.

Thank you!

Moris H.

I contacted Christopher at 11 PM. I had a very reasonable estimate no more that a couple of hours later. Later on that day Jim shows up to my house to take care of the issue without any problems. Jim already knew what to do before I even got done explaining to him what the issue was. I really appreciate the fast response and efficient service. I will definitely be recommending you guys.

Susan S.

Ricky replaced our bathroom faucet and kept the cost down, charging us about half of the price we got from a competitor. He showed up in the time window, was really nice, and we're very happy.

Linh N.

We finally have hot water for our shower, thanks to Danny of The Honest Plumber!. After a few attempts fixing it ourselves without result, we decided to call for professional help and we glad we made the call to The Honest Plumber. Their rates seem competitive for the type of work been done. I highly recommend to give them a call when you have the need for plumbing.

Michael D.

The plumber came out quickly and followed up with us. The prices were very reasonable and went above and beyond. I would recommend this company.