The Gentleman Plumber

Scott B.

Great experience replacing a water heater with Cesar and Diego. They showed up in the time window that was promised, gave an accurate quote, and completed high quality work. We will call again if we are ever in need of a plumber.

Alex A.

I was so impressed by The Gentleman Plumber. Cesar and Diego were professional, smart, and kind. They like where they work, and it shows in the work and service they provide. As much as I don't want plumbing problems, it would be a pleasure to cross paths with these gentlemen again. Regards, JMB

Fanny B.

I had a very good experience with them, both office and technicians are very pleasant, I was given an appointment right away and they fixed the problem quickly.

Susan S.

Fast, great service. My garbage disposal unit stopped working. Marcos replaced the unit in 1hr and it works great now. They came out less than 3 days after I called. Great experience and will use them again if needed.

Jason D.

Sadly, my experience was not what I expected. The men arrived late, outside of their 2-hour window. The repair, a fairly simple procedure on a tankless water heater, took there and a half hours - they brought two men, don't know why. Total cost was very high for what I expected because it took so long. There was an issue with billing - I had to leave the men while I went to a business meeting across town. Before I left, I asked if they wanted me to leave a credit card. They assured me they could have a bill sent to my home. I had to text back and forth with my au pair while driving back across town (voice transcription texting only, but still...) to find out that they were wrong, their business office couldn't bill me, and they needed a credit card number now. I mean, I TRIED to make things easy for them, for gosh sakes! I TRIED to leave a credit card with them!

So, that's three strikes already: 1) late; 2) billing issues; 3) more expensive than anticipated (by about 40%!) But then their manager called me. I guess he just wanted to yell at an unhappy customer? Because that's what he did.

""I'm SO SORRY you had to pull over and take a phone call, I mean it's not the end of the world."" (No, O master of sarcasm, the point was that I tried very hard to set things up so I wouldn't have that issue, because I knew I might be driving when they finished. But your men were too poorly trained to know what to do.) ""I'm sorry they told you the wrong thing, but NOBODY in the service industry bills people, everyone ALWAYS take a credit card. We never bill anyone unless they're one of our best customers."" (Thanks for NOT treating me, a new customer, like one of your best customers...it's much harder to win new customers than to keep old ones, by the way...just sayin'.) After for yelling at me for a while, and trying to justify what I felt was a very bad experience, he finally said ""this is an unproductive conversation."" and we ended the call.

Anyway, I couldn't recommend this business for anything; the manager was not a ""gentleman,"" at least not to me. Best of luck if you hire them, I hope your experience is different than mine.

Sami H.

My kitchen sink was leaking. I thought it was the sprayer from the faucet, but i wasn't 100% sure. I called The Gentleman Plumber and they had an appointment available. Their guy did show up on time and was professional. It turns out it was the sprayer just i thought. They had a deal to replace the faucet for $100. But since i wasn't completly sure that it was that issue, I didn't buy it. Now i'm full of regret, since it cost $215 to replace the faucet instead of $100. They did not give me a break at all even though it only took him 35 minutes to do it. He did a good job, but still, $215 for changing the faucet? Good service, but, I will not be using them again.

Jcl G.

I recommend without reservation. I bought a house almost 4 years ago in Old Town. Needless to say, some of the renovations are starting to age and the occasional problem pops up. I had a home warranty but the plumbers they sent not only cost me $100 a shot, they were of uneven quality. So the next time I needed someone, I happened to see the GP truck in the neighborhood and called them. They have now done 4 jobs for me: repaired frozen outdoor spigot, fixed a leak under the sink caused by one of the warranty-sent plumbers, installed a new hot water heater and, today, fixed the hot water valve leading to the washer. Superb job in each instance with timely appearances, first rate work and reasonable cost. I've come to ask for Caesar by name. Today, he came up with a solution to the washer's hot water problem that saved time, money and a huge potential pain in the butt involving a hole in the laundry room wall. Also - you can make appointments on-line. Love these guys.

Mike H.

Fast, same-day service for a leaking valve. They had to cut out some dry wall to get to it...left no mess, and cut it out very cleanly to the final repair and painting were easy to accomplish. Liked the service and attitude a lot.

CJ S.

You can't get any better than this! While the name sounds expensive, this company is competitively priced and they won't rip you off. They are honest, have professional integrity, and will get the job done in a professional manner. This company is highly responsive, show up on time, and works quickly. The Gentleman Plumber is the best plumbing company I have encountered so far and I have hired a few since living in Alexandria for 21 years. The Gentleman Plumber's master plumber Andy Perkins has a great demeanor and really knows what he is doing. I had a very complicated situation at my house where another plumber from another company had come in and created a lot of problems and did not do the work up to code. Andy came in, quickly identified the issues and promptly remedied all of the problems in less time than I expected and the bill was extremely reasonable, because they work fast. I can't speak highly enough about this company! A diamond in the rough, a real find!!

Laura C.

I've used The Gentleman Plumber multiple times. The first was to replace three toilets. The experience was so good, I've since used them to change out faucets and replace a broken garbage disposal. They were prompt, courteous, and their price was fair.