The Fair Plumber

Patty R.

Do your due diligence! Had our sewer back up and called The Fair Plumber to check out the issue. They were very responsive and able to come out within a couple of hours. They used a camera to look at the line and we were told that there was a crack in the sewer pipe and there were tree roots causing some damage. They said they would need to dig up the area and replace some of the pipe; quoted us $6977 for the work. We initially agreed to this but after giving it some thought overnight we decided to get other quotes. Had another plumber come out who also used a camera to look into the sewer line. He did not see a crack, did find a couple of areas that were clogged, and said there were some tree roots there but they were not causing an issue. The guys quickly cleared the clog all for $280!! He also said that if the pipe was cracked and needed to be replaced, they could replace it for $2900. Needless to say we will not be using or recommending The Fair Plumbers.

Mike S.

Called them for All drains backing up. They were out within three hours. They rodded the drain and then they opened up the check valve and the check valve was all corroded and broken and cracked. They then ran the camera in the main sewer and found a cracked and corroded section just outside the foundation. Came back out and replaced all that needed replacing. Finished all concrete work. Every worker that worked on the repair was so nice and told me what they were doing and answered all my questions. The Fair Plumber is now in my contacts as ""My Plumber"".

Sandy K.

When I called The Fair Plumber to rod-out my sewer line, the plumber proactively ran a camera to investigate two spots that were causing concern. He was right! The sewer line had a bad break in both spots! At first, the thought of having my yard dig up made me very nervous--but from the moment they started the job, I was very thankful that they I hired them. They handled everything--from pulling all the permits to calling JULIE--they carefully maneuvered around the underground gas lines and then put everything back in place after the city inspected the repairs. They also cleaned up everything, taking away the old pipe and the massive tree roots that caused the problems. They did an amazing job and I can't thank them enough for the smooth, worry-free job they did. Hire them! You won't regret it!

Nikki A.

Terrible customer service. I first called to see how much a sanitary video was and I got a solid price of $259. I said ok great let me finalize and call back. I called back 20min later and said ok we are going with you. It was an additional $150 which we already agreed on the first call I would pull the permit but he wanted to charge me $150 just to put his name on the permit. The first call he said he was ok with me taking care of the permit. He then wanted a company letter head of mine and get it notarized saying I wasn't going to use them for the inside work. Ron then demanded the village give him an exact time and not a window to be out there with the inspector. Everyone knows that you have no control over exact times and it's typical to get a window. What a joke this place is. I am an Architectural Designer and I could never imagine treating customers or people like this. Already putting me in the bracket of past clients that used his name on permits illegally. That is not right and we are not all the same. Be more professional Ron. DO NOT RECOMMEND!

Jayson B.

Really not sure. Very response and ready to do work. However, more concerned to replace a water heater than trouble shoot it. I opted not to use them.. Turned out, I just needed a $11 thermo coupler and I'm back in business with hot water. My friends have used them and have enjoyed their work for other types of work, so I will keep them on my radar.

William J.

What I thought to be a minor drain clog turned into a major disaster. Our entire sewer line had cracked and collapsed from the back of the house all the way to the sidewalk. NEVER SKIP THE SEWER INSPECTION WHEN BUYING A NEW HOME!
I called The Fair Plumber and they sent out Manny first. He was extremely knowledgeable and professional throughout this ordeal. He found the first section of collapsed pipe quickly, and I was quoted a fair price. As they started to repair, they discovered much more of the pipe was cracked, and there were sinkholes everywhere. The owner, Ron, came over to inspect it himself. We were already stretched thin financially, but Ron worked with us and gave us a great price for the entire job.
The rest of the crew came out and within two days, over 100' of pipe was installed and reburied. Our thanks to Ron, John, Manny, Rob, Tyler, Rolando, and Johnny. Honestly, they were all great. These guys know their sh*t and how to lay pipe.
I will recommend the Fair Plumber to all my family and friends.

S. L.

These guys came by to assess an issue with my powder room toilet. It's a more unique model, built into the wall (Kohler Veil) and I could tell they hadn't encountered it before. They were here for several hours, and spent a fair amount of time sitting in their truck outside. Nice but very young guys, ultimately said they needed to look up the part and would get me a quote in a day or two. They completely vaporized after they left - never heard from them. On the plus side, I was able to get the issue addressed by another plumber, and The Fair Plumber never charged me for the consult, but just a weird experience.

Eric L.

I called in this morning around 9am and they were able to schedule us quickly even though it wasn't an emergency situation. Manny was very helpful, knowledgeable, and someone I would trust to be in our home and take care of our future needs. Although we didn't end up needing help this time around, we will be calling again as the need arises. Overall great experience with the company. Thank you Manny and the rest of the fair plumber!

Lambrina M.

We needed emergency work done on a leaking hot water heater and a replacement heater - Ron was super responsive, gave us a fair estimate (and that is what we were charged, no surprises or changes), and sent a great team to our house right away. Manny and Israel were knowledgeable, fixed things right away, walked us through everything, and did an awesome job! (and saved our first floor!) We whole-heartedly recommend The Fair Plumber in Elmhurst, thank you, Ron, Manny, and Israel! - Lambrina and James

Kevin M.

Their employee Rolando cane to our house for a backed up/flooding floor drain in my unfinished basement. It turns out, that drain was managed by an injection pump in the corner near it. I didn't even know it existed. Somehow, the pump had gotten slightly unplugged and had no power. And soon as I pushed the plug fully in, the drain emptied. Rolando/The Fair Plumber didn't charge me anything - not even a service call! Great service! I am and will continue to be a repeat customer!