The Dunwoody Plumber

Ryan H.

Called to schedule an appointment, and I was told they would arrive at my house between 7:30am-8am. I get a call 6:30am the morning of my appointment saying they went to another job for an emergency leak and that they'd be at my house around 9am. Well, 9am passes by, 10am passes by, and 11am passes by. I finally call to find out why nobody showed up for the appointment. Oh, it's not that he didn't show up, but he's still on the other job. Isn't that the same thing. No phone call to let me know there were any delays, etc. I told them to not bother coming out. Appointment canceled, and I'm going to find a new plumber. Similar to what another reviewer stated (wish I had read these reviews ahead of time), very poor communication. And, a total lack of respect for the customer. I took the morning off to get my plumbing issue fixed, and I completely wasted my time. Look elsewhere.

Rick B.

I expected a lot more. Tom used polyethylene on my kitchen sink water faucet supply lines which left the cold water line useless for anything other than boiling. You can't drink it, it has a bad odor and bad taste. The hot water isn't bad because the hot water flushes this out. But who wants to drink hot water if you just want a glass of water. You can't tell me that any plumber doesn't know this about polyethylene. So the ability to do the job is one thing, it's another to do it right. One thing we did find, thanks to Tom, we like the filtered water in the Glacier dispenser at Publix and Kroger. We buy it for our coffee, drinking water, and tea since we can't drink the faucet water. At .35/gallon not that expensive for good clean tasting water. It's goes thru activated carbon filters, then passes thru micron filters, then goes thru a reverse osmosis membrane, then another carbon filter, then when you draw the water it goes thru ultraviolet light. Thanks Tom for introducing us to the Glacier machine. Another reason Tom won't get any further plumbing opportunities from our home is he cussed within ear range of my kid. So professional Tom.

Bonnie O.

I was having issues with my toilet leaking from the bottom so I called The Dunwoody Plumber and Tom came over within the hour and did a fabulous job. He was very kind, professional and thorough. He took the time to show me what was wrong and to explain in detail was his plan of action was. He was also very friendly with my dog, which is always a plus. I definitely recommend him!

joseph w.

Excellent! Timeline: 8:00pm - Dekalb county informed me that a leak in my yard was my responsibility. Called Tom shortly after 8:45pm - Tom showed up, assessed and said he would have to come back in the morning to dig. 8:30am - Tom shows up and starts digging. Finds out it's a sprinkler line/service line connection that has burst. 10:30am - done with all work. Saved my family from having water shut off for the weekend. He's not the most buttoned up professional but is knowledgeable, experienced and great with the family.

Morganelle H.

Never showed up. I called three times once at 9:15am to see if they could come out and they said they were on their way then once again at 10:30 apparently he was lost but should arrive any moment and then once again at noon to be told he couldn't find the house and had gone to another job. I was never informed or called. Very rude.

A C.

This guy is rude. Very rude. You call him and he talks to you like he doesn't have time for you. Sounds like he has 20 marbles in his mouth so he is hard to understand. Not to mention he has an attitude and disrespect towards a potential customer. Can't imagine dealing with him if he messes up. NO THANKS!!

Chris J.

We had a broken water pipe three days before we were to close on our house sale. Tom came immediately and agreed to fix it the next day. Despite rain and cold, Tom's team worked all day and finished the job in an outstanding manner. The price he quoted was what he charged us. I give my highest recommendation to Tom

Frank H.

Tom is outstanding. He replaced a broken water heater for me a year ago and just located and resolved the source of a leak coming through our ceiling. Honest, reliable, quality workmanship at very fair prices - all things that are hard to come by in today's businesses. Thanks, Tom!

Leslie L.

I have used Tom for a number of plumbing issues in my house. He remodeled a bathroom for me several years ago and this time he cleared a clogged kitchen sink. He came quickly, did an outstanding job and charged me a very reasonable price. He is a very experienced plumber and I recommend him without reservation.

Alan J.

Tom Connolly shines like a beacon of light in the darkness. Hello, my name is Alan and I've been living in the Dunwoody area for almost ten years now. Over the past two years I've hit the point where things in my home have been needing to be replaced or worked on and I have been dealing/working with many different contractors. Most of whom have been dishonest and tried to rip me off. Well, in a world of a bunch of dishonest contractors and workers it was very refreshing to meet Tom. He gave me a good quote and was overall just a good-honest person. He did a great job fixing my sink and replacing my garbage disposal and I reccomend him to anyone!