The Drain Team

Rocky F.

Romello was very professional installing my new touch less faucet, installed additional adapters to ensure leak free system, extremely knowledgeable about plumbing needs & cleaned throughout and after installation. Would definitely recommend Drain Team and their professional staff!

Lee M.

I called the Drain Team on a Monday morning due to a stopped up sink pipe beyond the J turn. They picked up the phone on the first try (what are you serious? Yes this is an actual operation). The operator apologized that she could not dispatch someone within the hour because of their morning workload (I had already told her this was not urgent). Dan, the man, showed up in 2 hours. He delivered a fair estimate, completed the work (it took longer than estimated and I WAS NOT CHARGED), suggested additional work for the future, and completely cleaned up any mess. I just moved to St Petersburg and am quickly discovering how many really sucky house vendors are floating around. In a sea of suckitude, the Drain Team was a breath of fresh air.

Donna O.

I have used this company for 15 years. They do great work, and I have referred them to others. Today, they helped rescue a woman in our community by fixing her kitchen sink, free of charge. I love local companies who reach out to others in need. I will continue to use them, and refer others to them.

Jill R.

I'm not sure how they are if they actually come out, but they get one star from me on my limited interaction with them. We need a plumber today. I go to their website first and see they really tout their ability to get out same day, claiming they can usually get someone there within an hour. I didn't even need the one hour service, but I do need same day - which Drain Team seems to think they have no problem doing. I was told when I called that they were """"really booked up today,"""" - could they send someone tomorrow. Um, no. I can't do laundry, I can't wash dishes - I need someone today. The woman with whom I was speaking did not seem like she could have cared any less. I recommend these guys change their page to read """"sometimes we can get there same day and sometimes we can't, and if we can't we won't act as if we care.""""

Inga P.

William was very nice and neat and went out of his way to solve our problem. He was very knowledgeable and took great care to resolve our issues. Charges were very fair and reasonable. Would definitely use them again.

Dawn W.

I called the drain team on the Friday during Thanksgiving weekend. Within a few hours they had a tech at my home to survey hot water heater issues. He went through a checklist of things including electrical, reset, temperature adjustment. No luck. Bad element. We discussed pros and cons or sourcing and installing a new heating element or replacing the water heater at a higher cost. I chose to replace the heater. The tech arrived as arranged and began the new install. In to the install we discovered that his tank supplier had given him a tank that would not fit the space allotted correctly. After some conversations with the supplier it was determined that they did not have the tall model needed to fit the space properly. After considerations and discussions the company authorized the tech to purchase the right water heater from a local retail store even though it was not in their protocol. They got the right unit and did the install quickly with additional professionals to assist. They turned lemons into lemonade. Perfection doesn't appear often in our world and the mark of professionalism and success is how we respond to problems. In this case it was very good. Use them if this is what you would expect from professionals you hire.

Colleen S.

Dream team sent Antonio to repair a main water line leak under my driveway. Antonio was amazing! He was a hard worker, did a wonderful job, great personality, and cleaned up beautifully. If I need the Drain team in the future I will definitely call and request Antonio. He is such an asset to the company. Thank You, K. Adams

Paul Z.

We paid this company over $900 to fix a pipe that was leaking outside. Since they have done the work, there has been a problem. The pressure in the house is not right and they will not fix it. They sent someone out and who said """"there is no problem"""" and now we have low water pressure in the house. Do not waste your time with this company. They are not willing to make something right that they messed up. Wish we would have gone with someone else.

Howard G.

Based on a referral from a friend, I called The Drain Team, when my toilet had backed up. They came out to initially assess the situation. Later in the week, they returned, jetted the pipes and installed a two-way cleanout. They worked very hard all that day and resolved the issue and at a cost that was fair. They were professional, courteous, knowledgeable and forthcoming - letting me know all of my options and also giving me helpful tips for the future. They made an otherwise situation bearable and gave me a level of comfort about everything. Also, the office team was wonderful. They took the time to listen to all of my concerns and explain things to me. I would highly recommend The Drain Team.

Nicole B.

While watching water flow into my garage, I had a moment of clarity...I realized I much prefer our water to be inside our pipes rather than outside. It's just much more manageable that way. As the internet told me this job needed more parts, tools, and plumbing skills than I had on hand, I started calling a lot of plumbing businesses that advertise 24/7 emergency services. Long story short, i was looking at a long wait and a huge bill, unless I wanted to wait until Monday. The good folks at The Drain Team called me back, and let me know a plumber was en route. Hallelujah. I was still concerned that the estimate would be way outside my comfort zone, but I'd take any help I could get at that point. William showed up right away, and got right down to brass tacks: here's the problem, here's your options, and here's what it will cost... which was MUCH less than what I'd feared, based on verbal estimates from other plumbers. William is an incredibly friendly, easy-going gentleman who worked tirelessly to get the job done. He takes pride in his work, and didn't just throw a band-aid on the problem: he made sure the job was done right the first time. I definitely appreciate both the conversation and the quality of work, we're now a customer for life. Thanks again!