The Drain Surgeon

Logan W.

Regarding my main water line repair - The technician's first repair attempt was unsuccessful. Leak still visible. Technician tried convincing me that """"residual water"""" was to blame and his leaking repair was normal... I called bullsh*t and made him redo it. No leak this time. What concerns me is the technician was 100% willing to leave me, the customer, with an unacceptable repair. For $650 this was an unpleasant experience to say the least.

Jessica B.

On time, great service, fast. He came fixed our wall leak, then came later and fixed our out door leak. Same day service love it

Ella S.

I will give them one star for showing up. Columbia County came out and found I had a water leak. I do have AHS but none of the plumbers had leak protection equipment. A friend recommended the drain surgeon . She had a leak, the found it and fixed it. I guess my prop was that I was only using them to find the leak. They told me that the leak was in the bathroom. I was told 99.9% chance. Guess whst, I was the 1%. The leak wasn't there. I called them back and they sent two technicians. I had him write on the floor where the leak was. Well, it wasn't there. Called them for the third time and the second technician came out. The original technician never showed and I was told then that the leak was under the tub. They dug under and it wasn't there. I called American Leak Dectectors and they found the leak. It wasn't even in my bathroom. It was under the AC unit in the hallway. I have a torn up bathroom. So much for 99.9% accuracy.

G G.

Drain Surgeon in Grovetown GA - Deceptive Pricing and Unprofessional Organization The Drain Surgeon in Grovetown uses very deceptive practices for pricing. I had to wait two days (Saturday called, technician came on Monday) for a technician to repair problem. The problem was that my kitchen sink needed a collar to be replaced. The technician came in and immediately repaired the problem and left. He was on-site literally ten minutes, of which five minutes was writing the bill. Technican was knowledgeable and repaired quickly, so no problem there. Remember he spent five minutes of actual work. The Drain Surgeon charged 226.00 for a five minute job. They only part replaced was the collar. There was no pipe cutting or other work completed. I called the Drain Surgeon and spoke with Ashley who told me the charge is a standard charge for this type of work. She continued on to tell me """"time for the work actually done is irrelevent"""". Drain Surgeon has their set prices for each job. I asked to speak with a supervisor or someone to discuss the charges of 236.00 dollars on multiple occasions. This person she named, Shelby, has not returned my call on multiple occasions after I was told she would. Each time I was told she was out to lunch or on another call. They state they have a 100% customer satisfaction guarantee, I guess they do have this policy since they never return calls questioning complaints or problems. I would never recommend the Drain Surgeon for any work. They gough you with the prices they charge, the non existent customer service, and overall poor intent to even listen to problems with their work. The Drain Surgeon is very unprofessional.

Nick In Augusta G.

This is my second time using The Drain Surgeon. I've used them for my commercial property and home now, and couldn't be more pleased. Both jobs were very large and completed professionally and efficiently. A big thank you to Larry and Ashley for all their help. Would recommend to anyone for their plumbing needs.

Renee W.

I needed a new drain field put in. The first day they came with their machine, they ran into one of my newly grown bushes crushing half of it and ran into my pecan tree tearing down a branch. They cut the power off to the shed in my yard and decided to leave the line that they pulled up just laying there. I called, they sent someone out to re-connect the power. He told me he would send someone out to flatten the dirt more and re-bury the line. 3 weeks later, a guy comes and breaks down yet another branch off my pecan tree. The dirt is still not flatten completely and the line is not re-buried. Now every time mow the grass, I have to watch out for that line. $5,000 to this company and I feel like they did a POOR job.

Talithia J.

I called the Drain Surgeon because my hot water heater seemed to be having problems. After staying on hold with two other companies, the receptionist answered the call and scheduled an appointment immediately. The technician came out the next day. He checked my hot water heater, talked to me in detail about my concerns; which by the way were nothing that required repairs. He gave me some recommendations to extend the life of the unit. When I asked how much the diagnostic visit would cost. He stated nothing. I have already decided that if I need any services or repairs completed in the future, I will be calling Drain Surgeons. Customer service, free on-site diagnostic visits and efficiency are important and unfortunately rare these days. Thank you to the staff at Drain Surgeon and keep up the good work. I don't recall the name of the technician but he was patient and represents the company well.

Matthew N.

Fast, prompt service, and knowledgeable technician. Thought that this was going to cost us an arm and a leg, because a. it was on a Sunday, and b. it was Super Bowl Sunday. Our overflow pipe was clogged and seeping into the sidewalk and street. The smell...yeesh. Ronnie Cooke came out and determined that the city pipe was clogged and it was in turn causing our pipe to clog. He was able to drain both pipes until he determined that the city was going to have to be called. Instead of leaving us to call the city ourselves he did it for us and they were out here in less than an hour. Big thank you to him and I would definitely recommend them for any sewage or plumping issue that you might have

Jasmine L.

I am not the one to give reviews upon receiving bad service but this is a company that I would say stay away from. I had them go out to one of my rental properties in Augusta GA to fix a back flow issue from the toilet. The tech called and offered to snake the the toilet, snake the main line or perform a hydro blast of the entire system. I asked him which one would fix my problem for sure and he stated the hydro blast would fix it for sure. I called the office at this point to get more information from a guy named Gary. Gary stated they would run a camera through the lines as well to make sure that it was fixed. I Paid $345 for this service with no problem expecting it to be fixed as this is the price that was quoted to me for the hydro blast. 2 days later my tenants called me to say the toilets are back flowing again. After calling them multiple times on Saturday and leaving messages for their 24 hr service line, I called a different company that sent me pictures of roots in the drain lines. I paid the new company to remove the roots and to reset a toilet that was supposed to be done by drain Surgeon. After I was able to get Gary back on the phone in an attempt to explain to him that I had to get another company to make the correct repair and request my money back for not completing what needed to be done. I could barely get a word in with Gary as he was in full defense mode instead of listening to my concerns. Gary told me that his tech didn't run the Camera far enough to see the roots and stated the owner only wants to refund half of my money. Gary also told me that he has dealt with my type of people before. The type of people that wants stuff for free. Then Gary said f*** you and hung up in my face. I have worked with my electricians, plumbers, roofers, and framers through my business. I have never had any one perform service incorrectly and then tell me to f*** off and accuse me of wanting something for free. This is sad as Gary is a manager of drain Surgeon and he has the wrong idea about customer service. I have paid twice for something that should have been fixed right the first time.

Patricia S.

These guys are great. Super quick to respond and very understanding. Gary and Ashley go above and beyond customer service. Should I ever need services again I would definitely using them again.