The Drain Surgeon

G G.

Drain Surgeon in Grovetown GA - Deceptive Pricing and Unprofessional Organization The Drain Surgeon in Grovetown uses very deceptive practices for pricing. I had to wait two days (Saturday called, technician came on Monday) for a technician to repair problem. The problem was that my kitchen sink needed a collar to be replaced. The technician came in and immediately repaired the problem and left. He was on-site literally ten minutes, of which five minutes was writing the bill. Technican was knowledgeable and repaired quickly, so no problem there. Remember he spent five minutes of actual work. The Drain Surgeon charged 226.00 for a five minute job. They only part replaced was the collar. There was no pipe cutting or other work completed. I called the Drain Surgeon and spoke with Ashley who told me the charge is a standard charge for this type of work. She continued on to tell me """"time for the work actually done is irrelevent"""". Drain Surgeon has their set prices for each job. I asked to speak with a supervisor or someone to discuss the charges of 236.00 dollars on multiple occasions. This person she named, Shelby, has not returned my call on multiple occasions after I was told she would. Each time I was told she was out to lunch or on another call. They state they have a 100% customer satisfaction guarantee, I guess they do have this policy since they never return calls questioning complaints or problems. I would never recommend the Drain Surgeon for any work. They gough you with the prices they charge, the non existent customer service, and overall poor intent to even listen to problems with their work. The Drain Surgeon is very unprofessional.

Nick In Augusta G.

This is my second time using The Drain Surgeon. I've used them for my commercial property and home now, and couldn't be more pleased. Both jobs were very large and completed professionally and efficiently. A big thank you to Larry and Ashley for all their help. Would recommend to anyone for their plumbing needs.

Renee W.

I needed a new drain field put in. The first day they came with their machine, they ran into one of my newly grown bushes crushing half of it and ran into my pecan tree tearing down a branch. They cut the power off to the shed in my yard and decided to leave the line that they pulled up just laying there. I called, they sent someone out to re-connect the power. He told me he would send someone out to flatten the dirt more and re-bury the line. 3 weeks later, a guy comes and breaks down yet another branch off my pecan tree. The dirt is still not flatten completely and the line is not re-buried. Now every time mow the grass, I have to watch out for that line. $5,000 to this company and I feel like they did a POOR job.

Talithia J.

I called the Drain Surgeon because my hot water heater seemed to be having problems. After staying on hold with two other companies, the receptionist answered the call and scheduled an appointment immediately. The technician came out the next day. He checked my hot water heater, talked to me in detail about my concerns; which by the way were nothing that required repairs. He gave me some recommendations to extend the life of the unit. When I asked how much the diagnostic visit would cost. He stated nothing. I have already decided that if I need any services or repairs completed in the future, I will be calling Drain Surgeons. Customer service, free on-site diagnostic visits and efficiency are important and unfortunately rare these days. Thank you to the staff at Drain Surgeon and keep up the good work. I don't recall the name of the technician but he was patient and represents the company well.

Matthew N.

Fast, prompt service, and knowledgeable technician. Thought that this was going to cost us an arm and a leg, because a. it was on a Sunday, and b. it was Super Bowl Sunday. Our overflow pipe was clogged and seeping into the sidewalk and street. The smell...yeesh. Ronnie Cooke came out and determined that the city pipe was clogged and it was in turn causing our pipe to clog. He was able to drain both pipes until he determined that the city was going to have to be called. Instead of leaving us to call the city ourselves he did it for us and they were out here in less than an hour. Big thank you to him and I would definitely recommend them for any sewage or plumping issue that you might have

Jasmine L.

I am not the one to give reviews upon receiving bad service but this is a company that I would say stay away from. I had them go out to one of my rental properties in Augusta GA to fix a back flow issue from the toilet. The tech called and offered to snake the the toilet, snake the main line or perform a hydro blast of the entire system. I asked him which one would fix my problem for sure and he stated the hydro blast would fix it for sure. I called the office at this point to get more information from a guy named Gary. Gary stated they would run a camera through the lines as well to make sure that it was fixed. I Paid $345 for this service with no problem expecting it to be fixed as this is the price that was quoted to me for the hydro blast. 2 days later my tenants called me to say the toilets are back flowing again. After calling them multiple times on Saturday and leaving messages for their 24 hr service line, I called a different company that sent me pictures of roots in the drain lines. I paid the new company to remove the roots and to reset a toilet that was supposed to be done by drain Surgeon. After I was able to get Gary back on the phone in an attempt to explain to him that I had to get another company to make the correct repair and request my money back for not completing what needed to be done. I could barely get a word in with Gary as he was in full defense mode instead of listening to my concerns. Gary told me that his tech didn't run the Camera far enough to see the roots and stated the owner only wants to refund half of my money. Gary also told me that he has dealt with my type of people before. The type of people that wants stuff for free. Then Gary said f*** you and hung up in my face. I have worked with my electricians, plumbers, roofers, and framers through my business. I have never had any one perform service incorrectly and then tell me to f*** off and accuse me of wanting something for free. This is sad as Gary is a manager of drain Surgeon and he has the wrong idea about customer service. I have paid twice for something that should have been fixed right the first time.

Patricia S.

These guys are great. Super quick to respond and very understanding. Gary and Ashley go above and beyond customer service. Should I ever need services again I would definitely using them again.

Michele M.

Like other reviews have said, the people at The Drain Surgeon are very prompt and for that reason, Ill still give them a star. But everything that happened after was a disappointment. The price was very steep in my opinion. $300 for an hour of work (which was a simple toilet de-clogg). The biggest issue is this: the tech didn't use all of his own supplies for the job. He used our towels to lay the toilet on and to contain the sewage mess that was created from all of the splashing. He also asked me for """"an old cup"""". I didn't know that he would eventually use it to hold all of the material that caused the clog-- sewage covered toilet paper and a piece of plastic. For a price like that, I expect the tech to bring his own floor covering and """"old cup"""". I found it to be pretty bad customer service for a plumber to be asking the customer for supplies that would get covered in sewage... Finally, I was not told about how much cosmetic damage would be done to the toilet. There are deep, dark scratches in the toilet from the tool the tech used. Again, I am dissatisfied with the overall experience. I will not be using this company again to have my plumbing fixed.

Chris Y.

Firstly, each one of these guys is an independent contractor. What you get with one, you may not get with all! That said, my specific entry is for a plumber named """"Hunter."""" The guy is awesome! Never did anything super special, other than his job. That was a big deal for me! I've never had to hire a plumber before, so I was a bit apprehensive... he put me at ease with his professional demeanor and down to earth speech. He explained his job in layman's terms. I've called him every time I've had an issue and I call him on his cell, just because it makes me feel better to talk to someone I feel like I know and can trust! If I had to say something bad, I don't have anything...

Laura S.

Drain Surgeon has been there for us on more than one occasion. Professional & knowledgeable. The first was a leak in bathroom sink and to remove burned out garbage disposal in the kitchen. The second visit was a blockage in the sewer line. They took video and showed that the line was clogged with roots and the clay pipes were broken at the seems. They explained the issues and explained the options. They replaced our sewer line and included the water line. Also installed a clean out for easy access in the future. Thank you! Happy to not have to worry about sewer draining.