The Drain Surgeon

Rich H.

Excellent. These guys are professionals. Fast and efficient and we appreciate the military support.

Jack B.

I hired Drain Surgeon to do a check on my water heater for a home sell. They were quick and efficient at the property and were able to give me a wonderful evaluation after the inspection to allow me to present to the buyers. It's nice that they didn't try to sell me on additional services or equipment that I didn't need. The technician Larry was wonderful! I highly recommend giving them a call!

Stephen M.

We called three other plumbers in town to get quotes for replacing our water heater. The first told us that they couldn't do the work. The next two gave us quotes for what it would cost but when we called to have them do the work they never called us back. A friend referred us to The Drain Surgeon. It was pretty late in the evening when we called and a technician was at our house the next morning. Hunter would have done the work that day but we needed to contact our bank first. Once that was done he was back at our house the next day to replace our water heater. Also, they did an excellent job cleaning up after themselves. Had I not been home when they arrived I would not have known that they had been there (except for the fact that I now have hot water). Long story short, had we called The Drain Surgeon first it would have taken two days to replace our water heater instead of two months.

Pat F.

After being told that no plumber would be available on the day that I called, I scheduled an appointment for the following day. I then received a call stating that they would be unable to fulfill my appointment as they had run into a more important issue and """"the boss"""" wanted all the plumbers there. I ended up having to call someone else, who to my pleasant surprise was able to come on the same day I called.

Mike M.

Great folks. Called another company first. The owner was supposed to call me back and come look the next day. He did not call or show. Called the DRAIN SURGEON this morning. Set an appt today between 2-4pm. Service tech (Wesley) called me at 1:55 and arrived @ my house @ 2:00. I had a break in my main water line. Right in the center of my yard. Wesley did the diagnosis quickly and went straight to work. I had a crack in the PVC. 2.5 hours later - job done. I was very impressed with Wesley. Personable and thorough. Very reasonable price.

Regan L.

Like other reviews have said, the people at The Drain Surgeon are very prompt and for that reason, Ill still give them a star. But everything that happened after was a disappointment. The price was very steep in my opinion. $300 for an hour of work (which was a simple toilet de-clogg). The biggest issue is this: the tech didn't use all of his own supplies for the job. He used our towels to lay the toilet on and to contain the sewage mess that was created from all of the splashing. He also asked me for """"an old cup"""". I didn't know that he would eventually use it to hold all of the material that caused the clog-- sewage covered toilet paper and a piece of plastic. For a price like that, I expect the tech to bring his own floor covering and """"old cup"""". I found it to be pretty bad customer service for a plumber to be asking the customer for supplies that would get covered in sewage... Finally, I was not told about how much cosmetic damage would be done to the toilet. There are deep, dark scratches in the toilet from the tool the tech used. Again, I am dissatisfied with the overall experience. I will not be using this company again to have my plumbing fixed.

Tod S.

One thing that most homeowners hate is when they have a problem that they are not able to fix. You worry about whether or not if you call someone if they will charge you an arm and a leg. The Drain Surgeon did done of that. I call them yesterday they can out on today. Mallory (the person that sat up the appointment) was very helpful and professional. She was willing and capable of answering any questions that I had. The technician that was assigned to me was amazing. He was in and out in under five minutes, but not before taking a look at my sink (which was not apart of the assignment) and provided me with the name of the product that he uses to unclog his sink. This will definitely be my go to company for all of my plumbing needs.

Stacy M.

Drain Surgeons installed a new drain field for us back in February and we apparently now have black water leaking from it (visible in the woods where it was installed). We called them and explained to the call taker what was happening and scheduled an appointment for someone to come out and inspect - They never showed... I waited onsite for over 2 hours, called and was told by the call taker that the technician who was supposed to show had called in that day, with no concern to call and let me know. We scheduled another appointment and took time off work again, only for them to come, look at it and leave without even announcing their presence. I called after a couple hours and was told that they already came and looked at it. For several days I heard nothing back, so I called and was told by the call taker that she thought the technician suspected we had increased our water usage - I can assure you that with a small family of 3, our water usage is comparable to what it has been for the past 8 years that we've lived here, not much has changed. We also have no leaky toilets or fixtures. Regardless, they said that they were waiting on the county, but that someone would reach out. (This has been their excuse up until this point). I never heard anything back, so once again I called and was once again assured that someone would call - it is now Wednesday and we still haven't heard back from anyone. With all that said, I'm just trying to get to the bottom of it, as we've been trying to get an answer as to what is going on for a couple weeks now, calling numerous times, with no call backs. Surely they warranty their work, but at this point our brand new drain field is actively leaking black water into our yard and I have no idea what to do about it. I won't even mention how long it took for them to install the system - It's unfortunate, because based on the numerous good reviews, we were hopeful that we were hiring a good, reputable company, but The Drain Surgeon company has proven thus far to be utterly unprofessional, unresponsive and lacking in professional curtesy. I would recommend others steer clear of using their services.

Becca S.

Expert, very quick diagnosis and service. Didn't miss a beat, and even diagnosed the problem over the phone correctly. Highly recommended!

Jan S.

I needed a new drain field put in. The first day they came with their machine, they ran into one of my newly grown bushes crushing half of it and ran into my pecan tree tearing down a branch. They cut the power off to the shed in my yard and decided to leave the line that they pulled up just laying there. I called, they sent someone out to re-connect the power. He told me he would send someone out to flatten the dirt more and re-bury the line. 3 weeks later, a guy comes and breaks down yet another branch off my pecan tree. The dirt is still not flatten completely and the line is not re-buried. Now every time mow the grass, I have to watch out for that line. $5,000 to this company and I feel like they did a POOR job.