The Drain Surgeon

Michele M.

Like other reviews have said, the people at The Drain Surgeon are very prompt and for that reason, Ill still give them a star. But everything that happened after was a disappointment. The price was very steep in my opinion. $300 for an hour of work (which was a simple toilet de-clogg). The biggest issue is this: the tech didn't use all of his own supplies for the job. He used our towels to lay the toilet on and to contain the sewage mess that was created from all of the splashing. He also asked me for """"an old cup"""". I didn't know that he would eventually use it to hold all of the material that caused the clog-- sewage covered toilet paper and a piece of plastic. For a price like that, I expect the tech to bring his own floor covering and """"old cup"""". I found it to be pretty bad customer service for a plumber to be asking the customer for supplies that would get covered in sewage... Finally, I was not told about how much cosmetic damage would be done to the toilet. There are deep, dark scratches in the toilet from the tool the tech used. Again, I am dissatisfied with the overall experience. I will not be using this company again to have my plumbing fixed.

Chris Y.

Firstly, each one of these guys is an independent contractor. What you get with one, you may not get with all! That said, my specific entry is for a plumber named """"Hunter."""" The guy is awesome! Never did anything super special, other than his job. That was a big deal for me! I've never had to hire a plumber before, so I was a bit apprehensive... he put me at ease with his professional demeanor and down to earth speech. He explained his job in layman's terms. I've called him every time I've had an issue and I call him on his cell, just because it makes me feel better to talk to someone I feel like I know and can trust! If I had to say something bad, I don't have anything...

Laura S.

Drain Surgeon has been there for us on more than one occasion. Professional & knowledgeable. The first was a leak in bathroom sink and to remove burned out garbage disposal in the kitchen. The second visit was a blockage in the sewer line. They took video and showed that the line was clogged with roots and the clay pipes were broken at the seems. They explained the issues and explained the options. They replaced our sewer line and included the water line. Also installed a clean out for easy access in the future. Thank you! Happy to not have to worry about sewer draining.

Amy T.

DO NOT USE DRAIN SURGEONS! Paid them $550 and found out later the work was never done. They refuse to do the work or refund the money. This despicable company literally has stolen my money! Now i have to get an attorney and a reputable plumbing company.

Steve T.

Great folks. Called another company first. The owner was supposed to call me back and come look the next day. He did not call or show. Called the DRAIN SURGEON this morning. Set an appt today between 2-4pm. Service tech (Wesley) called me at 1:55 and arrived @ my house @ 2:00. I had a break in my main water line. Right in the center of my yard. Wesley did the diagnosis quickly and went straight to work. I had a crack in the PVC. 2.5 hours later - job done. I was very impressed with Wesley. Personable and thorough. Very reasonable price.

Taggert V.

After being told that no plumber would be available on the day that I called, I scheduled an appointment for the following day. I then received a call stating that they would be unable to fulfill my appointment as they had run into a more important issue and """"the boss"""" wanted all the plumbers there. I ended up having to call someone else, who to my pleasant surprise was able to come on the same day I called.

M P.

Excellent. These guys are professionals. Fast and efficient and we appreciate the military support.

TruckTruck G.

Backstory: After a pipe busted underneath our home and our landlord thought he could nickel-and-dime the repair with an unlicensed contractor, we spent 8 long days dealing with said unreliable/unprofessional/incompetent idiot, who actually made the problem worse and ruined a bunch of drywall in the process. Enter The Drain Surgeon, who not only showed up early, but re-plumbed the entire house in 1 day and did an OUTSTANDING job. Nothing but friendly and professional, and I'd use them again in a heartbeat. I highly recommend them.

Lorne H.

I had a problem with a cheap/builder-grade outdoor spigot on my TWO-YEAR OLD home. I tried to repair it myself....FAIL. I called five different plumbing professionals, but Drain Surgeon was the only one willing to come out on a Friday! Their tech came out and did a very thorough inspection (even removed siding). My spigot interior and exterior connections were so poorly constructed, he convinced me to go with a 'yard hydrant' as a better option. He was up front about the cost, and even recommended buying the hydrant myself (Lowes/Home Depot) to possibly save on cost. He returned the next day and finished the job. He did exactly what he said he was going to do, and he did not cut any corners! This was my first time ever needing to call on a professional plumber, so I can't vouch for their prices on all services. However, for all the tracing, problem-solving, and DIGGING/TRENCHING that my issue called for, the cost was very reasonable. I'm going to do some bathroom renovation work in the future, so I'll keep you posted on whether the second job went as well as the first!

Loren S.

We called three other plumbers in town to get quotes for replacing our water heater. The first told us that they couldn't do the work. The next two gave us quotes for what it would cost but when we called to have them do the work they never called us back. A friend referred us to The Drain Surgeon. It was pretty late in the evening when we called and a technician was at our house the next morning. Hunter would have done the work that day but we needed to contact our bank first. Once that was done he was back at our house the next day to replace our water heater. Also, they did an excellent job cleaning up after themselves. Had I not been home when they arrived I would not have known that they had been there (except for the fact that I now have hot water). Long story short, had we called The Drain Surgeon first it would have taken two days to replace our water heater instead of two months.