The Drain Surgeon

Taylor F.

DO NOT USE DRAIN SURGEONS! Paid them $550 and found out later the work was never done. They refuse to do the work or refund the money. This despicable company literally has stolen my money! Now i have to get an attorney and a reputable plumbing company.

George W.

Expert, very quick diagnosis and service. Didn't miss a beat, and even diagnosed the problem over the phone correctly. Highly recommended!

Donna S.

This is my second time using The Drain Surgeon. I've used them for my commercial property and home now, and couldn't be more pleased. Both jobs were very large and completed professionally and efficiently. A big thank you to Larry and Ashley for all their help. Would recommend to anyone for their plumbing needs.

Kimberly W.

Drain Surgeons installed a new drain field for us back in February and we apparently now have black water leaking from it (visible in the woods where it was installed). We called them and explained to the call taker what was happening and scheduled an appointment for someone to come out and inspect - They never showed... I waited onsite for over 2 hours, called and was told by the call taker that the technician who was supposed to show had called in that day, with no concern to call and let me know. We scheduled another appointment and took time off work again, only for them to come, look at it and leave without even announcing their presence. I called after a couple hours and was told that they already came and looked at it. For several days I heard nothing back, so I called and was told by the call taker that she thought the technician suspected we had increased our water usage - I can assure you that with a small family of 3, our water usage is comparable to what it has been for the past 8 years that we've lived here, not much has changed. We also have no leaky toilets or fixtures. Regardless, they said that they were waiting on the county, but that someone would reach out. (This has been their excuse up until this point). I never heard anything back, so once again I called and was once again assured that someone would call - it is now Wednesday and we still haven't heard back from anyone. With all that said, I'm just trying to get to the bottom of it, as we've been trying to get an answer as to what is going on for a couple weeks now, calling numerous times, with no call backs. Surely they warranty their work, but at this point our brand new drain field is actively leaking black water into our yard and I have no idea what to do about it. I won't even mention how long it took for them to install the system - It's unfortunate, because based on the numerous good reviews, we were hopeful that we were hiring a good, reputable company, but The Drain Surgeon company has proven thus far to be utterly unprofessional, unresponsive and lacking in professional curtesy. I would recommend others steer clear of using their services.

Robert C.

I will give them one star for showing up. Columbia County came out and found I had a water leak. I do have AHS but none of the plumbers had leak protection equipment. A friend recommended the drain surgeon . She had a leak, the found it and fixed it. I guess my prop was that I was only using them to find the leak. They told me that the leak was in the bathroom. I was told 99.9% chance. Guess whst, I was the 1%. The leak wasn't there. I called them back and they sent two technicians. I had him write on the floor where the leak was. Well, it wasn't there. Called them for the third time and the second technician came out. The original technician never showed and I was told then that the leak was under the tub. They dug under and it wasn't there. I called American Leak Dectectors and they found the leak. It wasn't even in my bathroom. It was under the AC unit in the hallway. I have a torn up bathroom. So much for 99.9% accuracy.

Rosie S.

We came across a leak on a Friday evening and were frantic to find someone to find the cause. What I appreciate about the Drain Surgeon is that they answered the phone and were able to show up to the house within the hour. The young gentleman brought all his tools and tried his best to figure out what was causing the leak. Once we found it he gave me a quote to repair the pipe. I am no pipe repair expert but his quote seemed pretty high and I told him I would contact him in the morning if we decided to have them repair it or find someone else. Long story short the builders plumber was able to come out on the weekend and fix the leak. We were out of warranty so he charged us for the repair. The Drain Surgeons quote was 7 times what we actually paid. That is a huge difference in price. Even though I appreciate their quick response I am shocked at the price they quoted us. So before you go with them and it isn't an urgent issue I suggest you get a second quote.

Daniel Y.

I needed a new drain field put in. The first day they came with their machine, they ran into one of my newly grown bushes crushing half of it and ran into my pecan tree tearing down a branch. They cut the power off to the shed in my yard and decided to leave the line that they pulled up just laying there. I called, they sent someone out to re-connect the power. He told me he would send someone out to flatten the dirt more and re-bury the line. 3 weeks later, a guy comes and breaks down yet another branch off my pecan tree. The dirt is still not flatten completely and the line is not re-buried. Now every time mow the grass, I have to watch out for that line. $5,000 to this company and I feel like they did a POOR job.

Joe Wendy J.

Drain Surgeon in Grovetown GA - Deceptive Pricing and Unprofessional Organization The Drain Surgeon in Grovetown uses very deceptive practices for pricing. I had to wait two days (Saturday called, technician came on Monday) for a technician to repair problem. The problem was that my kitchen sink needed a collar to be replaced. The technician came in and immediately repaired the problem and left. He was on-site literally ten minutes, of which five minutes was writing the bill. Technican was knowledgeable and repaired quickly, so no problem there. Remember he spent five minutes of actual work. The Drain Surgeon charged 226.00 for a five minute job. They only part replaced was the collar. There was no pipe cutting or other work completed. I called the Drain Surgeon and spoke with Ashley who told me the charge is a standard charge for this type of work. She continued on to tell me """"time for the work actually done is irrelevent"""". Drain Surgeon has their set prices for each job. I asked to speak with a supervisor or someone to discuss the charges of 236.00 dollars on multiple occasions. This person she named, Shelby, has not returned my call on multiple occasions after I was told she would. Each time I was told she was out to lunch or on another call. They state they have a 100% customer satisfaction guarantee, I guess they do have this policy since they never return calls questioning complaints or problems. I would never recommend the Drain Surgeon for any work. They gough you with the prices they charge, the non existent customer service, and overall poor intent to even listen to problems with their work. The Drain Surgeon is very unprofessional.

W K.

These guys are great. Super quick to respond and very understanding. Gary and Ashley go above and beyond customer service. Should I ever need services again I would definitely using them again.

Angela S.

I am not the one to give reviews upon receiving bad service but this is a company that I would say stay away from. I had them go out to one of my rental properties in Augusta GA to fix a back flow issue from the toilet. The tech called and offered to snake the the toilet, snake the main line or perform a hydro blast of the entire system. I asked him which one would fix my problem for sure and he stated the hydro blast would fix it for sure. I called the office at this point to get more information from a guy named Gary. Gary stated they would run a camera through the lines as well to make sure that it was fixed. I Paid $345 for this service with no problem expecting it to be fixed as this is the price that was quoted to me for the hydro blast. 2 days later my tenants called me to say the toilets are back flowing again. After calling them multiple times on Saturday and leaving messages for their 24 hr service line, I called a different company that sent me pictures of roots in the drain lines. I paid the new company to remove the roots and to reset a toilet that was supposed to be done by drain Surgeon. After I was able to get Gary back on the phone in an attempt to explain to him that I had to get another company to make the correct repair and request my money back for not completing what needed to be done. I could barely get a word in with Gary as he was in full defense mode instead of listening to my concerns. Gary told me that his tech didn't run the Camera far enough to see the roots and stated the owner only wants to refund half of my money. Gary also told me that he has dealt with my type of people before. The type of people that wants stuff for free. Then Gary said f*** you and hung up in my face. I have worked with my electricians, plumbers, roofers, and framers through my business. I have never had any one perform service incorrectly and then tell me to f*** off and accuse me of wanting something for free. This is sad as Gary is a manager of drain Surgeon and he has the wrong idea about customer service. I have paid twice for something that should have been fixed right the first time.