The Drain Surgeon

Jasmine L.

I am not the one to give reviews upon receiving bad service but this is a company that I would say stay away from. I had them go out to one of my rental properties in Augusta GA to fix a back flow issue from the toilet. The tech called and offered to snake the the toilet, snake the main line or perform a hydro blast of the entire system. I asked him which one would fix my problem for sure and he stated the hydro blast would fix it for sure. I called the office at this point to get more information from a guy named Gary. Gary stated they would run a camera through the lines as well to make sure that it was fixed. I Paid $345 for this service with no problem expecting it to be fixed as this is the price that was quoted to me for the hydro blast. 2 days later my tenants called me to say the toilets are back flowing again. After calling them multiple times on Saturday and leaving messages for their 24 hr service line, I called a different company that sent me pictures of roots in the drain lines. I paid the new company to remove the roots and to reset a toilet that was supposed to be done by drain Surgeon. After I was able to get Gary back on the phone in an attempt to explain to him that I had to get another company to make the correct repair and request my money back for not completing what needed to be done. I could barely get a word in with Gary as he was in full defense mode instead of listening to my concerns. Gary told me that his tech didn't run the Camera far enough to see the roots and stated the owner only wants to refund half of my money. Gary also told me that he has dealt with my type of people before. The type of people that wants stuff for free. Then Gary said f*** you and hung up in my face. I have worked with my electricians, plumbers, roofers, and framers through my business. I have never had any one perform service incorrectly and then tell me to f*** off and accuse me of wanting something for free. This is sad as Gary is a manager of drain Surgeon and he has the wrong idea about customer service. I have paid twice for something that should have been fixed right the first time.

Patricia S.

These guys are great. Super quick to respond and very understanding. Gary and Ashley go above and beyond customer service. Should I ever need services again I would definitely using them again.

Michele M.

Like other reviews have said, the people at The Drain Surgeon are very prompt and for that reason, Ill still give them a star. But everything that happened after was a disappointment. The price was very steep in my opinion. $300 for an hour of work (which was a simple toilet de-clogg). The biggest issue is this: the tech didn't use all of his own supplies for the job. He used our towels to lay the toilet on and to contain the sewage mess that was created from all of the splashing. He also asked me for """"an old cup"""". I didn't know that he would eventually use it to hold all of the material that caused the clog-- sewage covered toilet paper and a piece of plastic. For a price like that, I expect the tech to bring his own floor covering and """"old cup"""". I found it to be pretty bad customer service for a plumber to be asking the customer for supplies that would get covered in sewage... Finally, I was not told about how much cosmetic damage would be done to the toilet. There are deep, dark scratches in the toilet from the tool the tech used. Again, I am dissatisfied with the overall experience. I will not be using this company again to have my plumbing fixed.

Chris Y.

Firstly, each one of these guys is an independent contractor. What you get with one, you may not get with all! That said, my specific entry is for a plumber named """"Hunter."""" The guy is awesome! Never did anything super special, other than his job. That was a big deal for me! I've never had to hire a plumber before, so I was a bit apprehensive... he put me at ease with his professional demeanor and down to earth speech. He explained his job in layman's terms. I've called him every time I've had an issue and I call him on his cell, just because it makes me feel better to talk to someone I feel like I know and can trust! If I had to say something bad, I don't have anything...

Laura S.

Drain Surgeon has been there for us on more than one occasion. Professional & knowledgeable. The first was a leak in bathroom sink and to remove burned out garbage disposal in the kitchen. The second visit was a blockage in the sewer line. They took video and showed that the line was clogged with roots and the clay pipes were broken at the seems. They explained the issues and explained the options. They replaced our sewer line and included the water line. Also installed a clean out for easy access in the future. Thank you! Happy to not have to worry about sewer draining.

Amy T.

DO NOT USE DRAIN SURGEONS! Paid them $550 and found out later the work was never done. They refuse to do the work or refund the money. This despicable company literally has stolen my money! Now i have to get an attorney and a reputable plumbing company.

Steve T.

Great folks. Called another company first. The owner was supposed to call me back and come look the next day. He did not call or show. Called the DRAIN SURGEON this morning. Set an appt today between 2-4pm. Service tech (Wesley) called me at 1:55 and arrived @ my house @ 2:00. I had a break in my main water line. Right in the center of my yard. Wesley did the diagnosis quickly and went straight to work. I had a crack in the PVC. 2.5 hours later - job done. I was very impressed with Wesley. Personable and thorough. Very reasonable price.

Taggert V.

After being told that no plumber would be available on the day that I called, I scheduled an appointment for the following day. I then received a call stating that they would be unable to fulfill my appointment as they had run into a more important issue and """"the boss"""" wanted all the plumbers there. I ended up having to call someone else, who to my pleasant surprise was able to come on the same day I called.

M P.

Excellent. These guys are professionals. Fast and efficient and we appreciate the military support.

TruckTruck G.

Backstory: After a pipe busted underneath our home and our landlord thought he could nickel-and-dime the repair with an unlicensed contractor, we spent 8 long days dealing with said unreliable/unprofessional/incompetent idiot, who actually made the problem worse and ruined a bunch of drywall in the process. Enter The Drain Surgeon, who not only showed up early, but re-plumbed the entire house in 1 day and did an OUTSTANDING job. Nothing but friendly and professional, and I'd use them again in a heartbeat. I highly recommend them.