The Drain Guys

Rachel S.

Very responsive! I got a message within minutes and a crew out to help with my broken toilet the next day! Rich and Nick were professional and friendly! Not sure the going rate for toilet repairs, but the cost seemed pretty reasonable to me!

Eckington N.

Let me tell you. The Drain Guys was a needed call. I had my home gutted remolded 2016/2017 here in NE DC; Eckington, and had my basement turned into an efficiency apartment with front entrance added from sidewalk. I never heard the sump pump running in the unit before. Now I'm finally ready to start renting out the unit and noticed that the special plug, GFCI outlet, the one with red/green light that's usually in your bathrooms, kitchen, etc., or near a water source was always red. Also, there was water in the sump pit. I plugged the sump pump to another outlet and the water gushed on the outside which is good. But then, I only got a humming from the sum pump afterwards. Clogged from all that debris that was in the pit? I sent a request on Yelp and several plumbers didn't do sump pumps, another did, but their reviews had me a little nervous. Jay, owner of The Drain Guys responded to my request and says he could have some one the next day, Monday, between 12 - 4pm. I okayed that but asked they if his person could come earlier would be better. Well, the next morning, Chris called me and says he could be at my home around 10:15! And sure enough, while I did a little chore near by, Chris called around 10:15 and was at my home. Chris explained everything in detail and then gave me my options. He thinks the sump pump cord is triggering the GFCI outlet (safety feature) with the red light, to trip, but when he plugged in a large drill like tool into the outlet, the tool didn't trigger the outlet . He says I could have an electrician look at the GFCI outlet and see if it's indeed an issue and maybe getting it replace. If sump pump works with the new outlet, then good. If still an issue with the pump, could be something wrong with the cord on the sump pump and I would need a new sump pump. He says the $200 I paid for the diagnoses, etc., would go towards the sump pump even if I didn't choose to get a new one now; just to call them and they will honor the $200. I will see if I can buy a new GFCI outlet or get an electrician check out the outlet first if need be. The Drain Care Guys are getting my call again and for any other work for my home for sure. BTW, just got a request from a potential tenant to look at the unit is reason why I'm checking up on things now in the unit. :o)

Bill W.

Great experience. I had multiple small projects, some easier than others. The guys were knowledgeable and accommodating when the original plans didn't work as planned. The work was everything I could have asked for...

Michelle J.

I called the Drain Guys and Jay answered the phone right away. They came the same day and they sent Parker Douglas for a clogged drain in my basement. He realized that my sewer line had a break in it. He also took the time to review the camera view with me to explain and actually show me the problems. He thoroughly discussed with me all of the options to repair the problems. We decided that he would need to dig up the pipe and do a full replacement. Parker and Jay were very easy to communicate with throughout the whole process. The job went very smooth and they did an excellent job. I highly recommend the Drain Guys for all your plumbing needs. I will definitely call them back should i experience anyfuture issues. Thank you Parker for being the consummate professional.

Debra ..

If I could give them no stars, I would. I am elderly on a fixed income. I couldn't get an estimate over the phone to replace my water filter under my kitchen sink, and they were available to come out first, so they did.
The plumber was covered in dried mud. I had a faucet that I had purchased to be installed and he installed it for $250. Now my soap dispenser doesn't pump.
The real reason I called was to replace the water filter under the kitchen sink. I told Parker because of my limited income I couldn't pay more than $500 for one. He said they run about $500 to thousands. He said maybe he could do it for less, but not sure.
So he said he took three water tests. I wrote a check for $500 because they charge over 3 percent fee for credit cards.
I waited several days, maybe a week before I contacted them about the test results. They aren't as quick getting back to people who follow up as much as when you first ask for help. He said it wasn't back yet, but would keep me informed. He didn't. The next week was the same response. The next week, Parker called and read me the results and the water was fine. Ok, so now what do I do with the deposit for the filter?
I was suspicious that Ihadbeen double charged for the test because they sent me a quote for a filter I no longer needed for $650 less a deposit of $125. $125??? The contract said correctly that I had paid $250. Several back and forth later and the quote was finally changed to reflect the $250 I had paid for the test/deposit.
But the wording in the paragraph above the numbers still said the $125 deposit.
So clearly, they usually charge $125, not $250. Anyway, so as not to waste my deposit, I thought I would still ask to get a filter for just Chlorine. They would not change the filter cost of $650. And the quote is sent as an attachment to my email so I can't save it to show as proof of anything. At least, I don't know how. But to continue, the boss said they only install one kind. After Parker talked to the boss, the boss said if they installed any other kind, there would be no warranty. They won't work with you or bend to your needs. It was over a month between the time they took the water test and the final time I spoke to them. They are not quick to get the job done and they won't work with you. I told them I would not let them put in a filter. My loss. But I warn you not to use them unless you have patience, check their quotes and contracts and have lots of money.

Tony R.

After checking with several other plumbers, The Drain guys came out and investigated what others said was the problem with tub gurgling when we flushed upstairs toilet. The identified problem quickly, replaced and corrected flow of bath drain and replaced tub stopper. Very friendly techs who always arrived when they said they would.

Erika M.

Prompt, but did shoddy work. We had a leak coming from our shower that ended up needing our shower caulked. The Drain Guys did that and worked very quickly.. but too quickly. 4 days later, we had the same problem and had to hire a different plumber to complete the work at a much lower price! Disappointing but it happens! Would not recommend.

J W.

Called on a Friday and he came out on a Saturday. Assessed what was wrong and came back Sunday to fix it. Very satisfied.

Emily S.

The Drain guys are the best. I'm a first time homebuyer and my water heater was leaking. I was able to call Jay and get someone in the next day. Rich was very helpful and efficient when diagnosing the issue and installing the water heater. He was able to do it the same day and he walked me through the entire process. He made sure he cleaned up any mess from his work and even tightened my faucet. He answered every question I had as well, which was helpful for me. I found the company on Yelp and have had nothing but a great experience. They are prompt, reasonably priced, professional, and makes sure the job is complete before. I highly recommend them for any plumbing needs, you will not be disappointed.

Bob B.

Rich did a fantastic job. His finished work was as perfect as humanly possible and far exceeded my expectations. Higthly recommended