The Drain Guys

Empty H.

I called on a Wednesday to get a simple repair -- replace the sacrificial anode rod in my water heater. I wasn't in a rush. I asked for a ballpark estimate. They refused to give one, saying that the technician had to see it. I provided the water heater make and type. They offered three options for visits. I couldn't make the Thursday morning one but said the Saturday and Sunday options they suggested would both work. Jay Glazer, who I was communicating with, said Saturday would work best for them. Between 9am and 1pm. No problem. Got up at 7am SATURDAY MORNING for my workout, to get it out of the way. And then I waited. And waited. And waited. By 1:15, no plumber, no contact. I went out to do yard work. At 1:30, the plumber called, saying he was at a job 10 minutes away and would be free in 45 minutes. I got the message at 2:30, called back, and got his voice mail. Couldn't leave a message because his voice mail box was full. But he called me about 10 minutes later. He didn't know about the make/model of the water heater even though I had provided that information when I made the appointment. The plumber emphasized that he was ten minutes away but he didn't have the part. An hour and a half later (it's now past 4pm) he calls to say he can't get the part on the weekend. I told him forget about it. Clearly, this is not a companty you want to deal with. May I propose a new payment model? I realize a plumber's time is worth something, but so is my time. If they show up and do the job, I pay them. If I sit around for 8 hours, wasting my whole day, and they never show, they pay me. What do you say, folks?

Asim Q.

Our tubs in both of our bathrooms were draining slowly. Rich from The Drain Guys arrived promptly at the beginning of the time window, and was able to fix the issues with both tubs within about half an hour. Very reliable service and a pleasure to work with. Definitely would recommend him.

Brooke K.

Scheduling was easy and quick! Offried did an amazing job! He was very pleasant and did a thorough job.

Rebecca B.

Offried Williams from the drain guys came to fix my gas water heater that wasn't working. It was a simple fix of turning the pilot light back on. What set this plumber apart was he explained how keeping the filter clean would help prevent the pilot light from going out again, then proceeded to take the filter off and cleaned it in the sink and showed me exactly how to put the filter back on its track. Not many guys would go above and beyond the way Offried did. It was probably 10 minutes of his time but he made a customer for life. Highly recommend these guys!

Volodymyr K.

Very much recommended! Very responsive, always on time, efficient and of good quality! All based on actual experience.

G-Knotty T.

We had a difficult time over the last three weeks getting our normal plumber to replace a floor pan in the laundry room. They pretty much just blew us off, delaying our ability to get our new washing machine installed by weeks.

Rich did this for us two days after we called. He explained that this is not big enough of a job for some plumbers to take.

I think we'll be using The Drain Guys as our new plumber.

P M.

Came immediately when our main line backed up. Rich explained everything patiently and was effective in fixing the issue within an hour. He also did a camera investigation and wrote up a report that he shared with DC water, showing the issue was on the side of the city. Overall fixed the issue and price was better than what others quoted as well

Christopher S.

Seems like the type of place where employees are paid commission based on what they sell, not if they do a good job. Someone came out and quoted me $600 to replace a toilet without evening opening the lid of the tank. I went to Home Depot and bought a $15 enzyme treatment that cleared the clog.

Rhea C.

Overall good communicators for our hot water heater replacement, and was pleased that they sent their plumber back for the final WSSC inspection. That gave us peace of mind that should anything need to be corrected, they would know precisely with what WSSC took issue.

Allan Shaoxiong J.

Fast, responsive, and fixed our leaking issue on the same day. Price is reasonable. Recommend