The Drain Dude

Jim D.

This company is a joke! They are very undependable. They couldn't find their a$$es if I gave them a flashlight and a map. They are very undependable, yet they have the nerve to give attitude. Low budget toilet cleaners.

William L.

My experience with this plumbing company was bad. Very bad. I read other bad reviews on Yelp before the plumber showed up but decided to give it a try given everyone deserves a benefit of doubt given my home warranty company First American contracted the service for me and they would cover the cost after my basic service fee of $85. How bad could it be right? I was completely wrong. The technician came and gave me a run around with different reasons. 1) His snake is not long enough and will need to go rent one for $350 that won't be covered by my home warranty service, and 2) there is no front clean out available for them to snake it so they would have to dig the ground and install one for $1800. I told him to look for it again and he confirmed not finding it. I told them I will have to decide later. I called my Home Warranty service agent back, and it turned out that it would cover Plumber to snake up to 125' of drain. So I called back, and all of the sudden they will need to get authorization and they are too busy to schedule to come back again knowing I have an urgent need. But if I were to pay $350 on top of whatever other payments they would be getting from my home warranty company, they would eagerly show up the next morning. Also tried to lie and sell me to pay for $1800 to install a front clean out of. So I called another local plumber to come check it out for me, and it turned out that there was a front clean out and he was able clear the blockage on the same trip. DrainDude is not a honest plumber and don't fall for anything extra they will tell you to pay more. Don't just stay away but run away.

Jessie A.

I'd give them a 0 star review if I could. They originally said it'd be a 2 day job, ended up being 3 weeks before I gave up and hired someone else to finish it. When the other contractors came out they had to fix everything that The Drain Dude messed up. Come to find out later The Drain Dude's license is suspended by the State Contractors board.

Alex T.

Good customer service but bad work. They stalled a new water heater and installed a breaker next to it. But left the wires exposed.

Angelica L.

As you can see from other reviews this company seems to be sent out through home warranties. If you are assigned this company, save yourself the trouble and ask for someone else. My order has been open since June 21. They have not shown up multiple times, sent a person that they later told me was doing shady things and no longer works there. They don't call to let you know if they aren't coming. I've had to call multiple times to see if the plumber was on the way only to be told they need to reschedule again. I am a single working mom that has to take time off in order to meet there hours or try to arrange for an adult to be at the home.I gave them multiple chances to make it right and they never did. They say the manager will call you but he never did. I don't understand how they are even still in business. They obviously have no consideration for customers. If I could give them negative stars I would.

Lenise T.

I would give this business zero stars if I could. This company was selected by my home warranty coverage( Old Republic Title) I put the service request in on 9/7/22. One guy came out to assess the issue, which honestly was minor imo- a clogged sink. They rescheduled about 4 to 5 times and called again today to reschedule. I asked the lady on the phone, who seemed very laissez-faire, how many times I was going to be rescheduled. She did a little chuckle and said she didn't know because the guy who was working on my issue had his apendix removed. How is that my problem?
I asked to speak with the manager and that's when Randy came on the line. I explained the issue and I told him that I thought it was very unprofessional. He said that I had also missed some appointments. I advised him that I did not miss any appointments and was there every time I was rescheduled. And he proceeded to tell me that was what was in his notes and that Inwas wrong. I told him that I am the customer and I wouldn't lie about something like that because I'm trying to fix the issue. He said and I quote ""I dont give a damn who you are ""! I told him that I was going to inform my warranty company and that I thought he was rude and unprofessional. Randy responded with, & I quote ""Get in line""!
Based on that comment alone, I'm sure they get a tone of complaints. I would give zero stars if I could

Desiree C.

If I could give them zero stars I would. I was referred to this company by my Home Warranty after my plumbing backed up into my backyard. They came out and diagnosed that the main line would need to be jet vacuumed on the 12th of August and simply never returned. On two occasions they set appointments and didn't show up and I would have to call to inquire. The third and final attempt to get them to come out I encountered the ""owners wife"" and she is worse than the worsest (if that can be a word) person you'd ever want to interact with. She had no tact, poise, customer service skills, and her motto had to be ""dissatisfaction is my goal"". Never!! And I repeat- neverrrr use this company.

Jeffrey A.

The Drain Dude was dispatched by my home warranty company to fix a drain trap that was not attached properly. I wish I looked them up before they got started. They are so unreliable and there is a serious lack of communication. There was one missed appointment. Apparently my tech called in sick but their system was down so they could not call anyone. The next appointment, the tech showed up an hour late with no communication and then was gone at Home Depot for over 2 hours. I called into the office to find the tech and they told me they'd call me back with an update. 10 minutes go by and nothing. Unfortunately I had to leave before I could get a response. The final appointment, over 2 hours late. I called into the office when 1 hour was approaching. They assured me the tech was en route. As soon as I hung up I received the text that my tech was en route. They did not show up for over an hour after that. The fix itself only took about 1 minute. I took about 10 hours total off of work this month just for this. If you value your time, avoid The Drain Dude.

Allison G.

We had the unfortunate experience of having The Drain Dude be sent to fix our sink by our home warranty company. I honestly can't believe a company this horrible is able to survive in the world. My husband missed about 10 hours of work over the course of 4 scheduled appointments waiting for them to show up. For almost every appointment, they were over 2 hours late. One appointment, they did not show up or contact us. Another appointment, they came late then left for 2 hours to go buy parts at Home Depot. After not hearing from them for 2 hours, we had to call them to cancel because we had other commitments.

Finally, when they showed up to do the work (over 2 hours late), it took them about one minute to fix our sink. 10 hours total of waiting for 1 minute of work. I can't say enough bad things about this company. Don't ever work with this company and if your home warranty assigns this company to come fix anything, immediately ask for a different company because The Drain Dude is the worst.

Amanda G.

All the other bad reviews are right, just read those. They're all right. Unresponsive, unprofessional. Tried to gouge us for an extra $520 of work we didn't need. We landed up going with a local company instead and the work was done fast and professionally. Every time I spoke with the owner, Randon, when I could get ahold of him, he lied to me. Whether it was about extra work we needed, when the job would be completed and even that they'd get back to me. Don't try calling their posted business hours, I couldn't get anyone on the phone until after 9am for days. Weekend work, forget it. They let us go 9 days without hot water before we had to change vendors, then Drain Dude's wife texts me two days later that they have my water heater. Kick rocks lady. They're never doing work for us again.