The Drain Dude

Lenise T.

I would give this business zero stars if I could. This company was selected by my home warranty coverage( Old Republic Title) I put the service request in on 9/7/22. One guy came out to assess the issue, which honestly was minor imo- a clogged sink. They rescheduled about 4 to 5 times and called again today to reschedule. I asked the lady on the phone, who seemed very laissez-faire, how many times I was going to be rescheduled. She did a little chuckle and said she didn't know because the guy who was working on my issue had his apendix removed. How is that my problem?
I asked to speak with the manager and that's when Randy came on the line. I explained the issue and I told him that I thought it was very unprofessional. He said that I had also missed some appointments. I advised him that I did not miss any appointments and was there every time I was rescheduled. And he proceeded to tell me that was what was in his notes and that Inwas wrong. I told him that I am the customer and I wouldn't lie about something like that because I'm trying to fix the issue. He said and I quote ""I dont give a damn who you are ""! I told him that I was going to inform my warranty company and that I thought he was rude and unprofessional. Randy responded with, & I quote ""Get in line""!
Based on that comment alone, I'm sure they get a tone of complaints. I would give zero stars if I could

Desiree C.

If I could give them zero stars I would. I was referred to this company by my Home Warranty after my plumbing backed up into my backyard. They came out and diagnosed that the main line would need to be jet vacuumed on the 12th of August and simply never returned. On two occasions they set appointments and didn't show up and I would have to call to inquire. The third and final attempt to get them to come out I encountered the ""owners wife"" and she is worse than the worsest (if that can be a word) person you'd ever want to interact with. She had no tact, poise, customer service skills, and her motto had to be ""dissatisfaction is my goal"". Never!! And I repeat- neverrrr use this company.

Jeffrey A.

The Drain Dude was dispatched by my home warranty company to fix a drain trap that was not attached properly. I wish I looked them up before they got started. They are so unreliable and there is a serious lack of communication. There was one missed appointment. Apparently my tech called in sick but their system was down so they could not call anyone. The next appointment, the tech showed up an hour late with no communication and then was gone at Home Depot for over 2 hours. I called into the office to find the tech and they told me they'd call me back with an update. 10 minutes go by and nothing. Unfortunately I had to leave before I could get a response. The final appointment, over 2 hours late. I called into the office when 1 hour was approaching. They assured me the tech was en route. As soon as I hung up I received the text that my tech was en route. They did not show up for over an hour after that. The fix itself only took about 1 minute. I took about 10 hours total off of work this month just for this. If you value your time, avoid The Drain Dude.

Allison G.

We had the unfortunate experience of having The Drain Dude be sent to fix our sink by our home warranty company. I honestly can't believe a company this horrible is able to survive in the world. My husband missed about 10 hours of work over the course of 4 scheduled appointments waiting for them to show up. For almost every appointment, they were over 2 hours late. One appointment, they did not show up or contact us. Another appointment, they came late then left for 2 hours to go buy parts at Home Depot. After not hearing from them for 2 hours, we had to call them to cancel because we had other commitments.

Finally, when they showed up to do the work (over 2 hours late), it took them about one minute to fix our sink. 10 hours total of waiting for 1 minute of work. I can't say enough bad things about this company. Don't ever work with this company and if your home warranty assigns this company to come fix anything, immediately ask for a different company because The Drain Dude is the worst.

Amanda G.

All the other bad reviews are right, just read those. They're all right. Unresponsive, unprofessional. Tried to gouge us for an extra $520 of work we didn't need. We landed up going with a local company instead and the work was done fast and professionally. Every time I spoke with the owner, Randon, when I could get ahold of him, he lied to me. Whether it was about extra work we needed, when the job would be completed and even that they'd get back to me. Don't try calling their posted business hours, I couldn't get anyone on the phone until after 9am for days. Weekend work, forget it. They let us go 9 days without hot water before we had to change vendors, then Drain Dude's wife texts me two days later that they have my water heater. Kick rocks lady. They're never doing work for us again.

Steven W.

Very unresponsive. Refused to answer the phone when I called from my cell phone (because of clear ID) but answered right away when I called from a different number.

Many excuses when I was able to talk with them. Took more than five months to complete a very simple job.

Would never use them again and would not recommend them to anyone.

They were assigned to me from my home warranty company so I was stuck with them. I asked the home warranty company to remove them from their list.

Very frustrating experience.

Do not use them!

Marijane M.

The Drain Dude was sent to my home by Old Republic Home Warranty. My kitchen sink was leaking significantly. Four days after requesting service a pleasant young man arrived and assessed the situation. He told me his manager would call me later that day - that was 5 days ago and I have not heard from anyone - Including Old Republic. I found another plumber (from a local reference) and my sink is now working. The young man from Drain Dude misdiagnosed the problem.

CeCe A.

ZERO STARS!!!!! This ""company"" feels like it was put together by toddlers that are watching YouTube videos on how to do stuff. This place is a joke.. they are so unprofessional and rude. Money hungry and DO NOT care about the customers. Not only is Amber (the wife) the rudest person there- she is what is going to cause the company to go under... I don't think she knows what being professional means. They don't have real plumbers- they hire anyone off the street. They Drink on the job there in the office- so when you call and get a rude response just know it could be because they are drunk, even though they are rude when sober too. Save yourself the headache of dealing with them and request to go through somebody- ANYBODY- else. I promise you wont regret not choosing them.

Matthew J.

Our water heater failed over a holiday weekend. We went through our home warranty and were assigned The Drain Dude. While the warranty company took forever to get us connected, once we were partnered with them they were very fast at handling our issue. They arrived slightly early for their appointment and then followed up the questions I had with call backs each time. The plumber that arrived was courteous and professional and answered my questions to the best of his knowledge and like I said before followed up with a call shortly after. The work completion time was a week, but that is mostly due to the warranty wanting to buy from their supplier, as the DD seemed to be motivated to work and get it done. . In the future I would use the Drain Dude again.

Karen P.

I'm only giving 1 star because it's required! This company's customer service has little to be desired
I got stuck with them through the home warranty
Started out reporting a running toilet and leaky faucet, technician came out and told my tenant that he couldn't do anything with the sink because he needed further authorization more than fixing the faucet but said he would fix the toilet
His repair to the toilet was changing the flapper, which afterward cause the toilet to flush out all of the water and leaving none in the tank
When I asked the technician about why they couldn't get authorization on the spot he said he had another job to get to and had to turn in his paperwork to office for them to get the authorization from home warranty
So I thought I would try the office to see why we couldn't expedite things
Both the girls in the office were some of the rudest people I've ever encountered. In getting frustrated with them the first call, I called back to apologize even though they had such Poor customer etiquette
I'm my last phone call which was to schedule for them to fix the toilet I asked ""what about the kitchen sink"", she said it was referred back to the home warranty
So I asked politely if anyone was going to follow up on the status and tori rudely said no that means we aren't going to do that part of the job anymore! When I asked was anyone going to tell me? She said are we going to do this again you've been so rude are you going to be a ""Karen""?
Who says this stuff to their customers?
It is the absolute worst service experience I have ever had!
I doubt they even have real plumbers
What plumber can't fix a running toilet?
I complained to home warranty
I don't understand how they are still in business !!! I'm a daughter of a retired plumbing contractor so I know what I'm dealing with . I will leave it at that!!