The Drain Doctors, Inc

Mona S.

They were late, they were rude, they were over priced and they didn't fix the job as promised. DO NOT USE THESE PEOPLE...oh and besides...this 'Plumbing Company' consists of 2 people...the owner and one ""plumber"" (..and I use that term loosely.) and a cell phone in an empty office space. Red Flags are a waving everywhere!!!

Jo S.

They had great communication and the price was fair. We have already referred them to other people.

Judee L.

I was a "" customer"" until Nov.'13
A new service person came and did work, which he did not do well.
If you get the owner, great.
I did write a letter to owner, ""bob"" explaining in detail about employees work.
I have not heard from him.
I am disappointed and will NOT RECOMMEND them or use them again.

disappointed customer.

Caveat E.

Last spring after doing an extensive landscape project, our sewer backed up (of course). We discovered it was due to the main line disconnecting from the septic system pipe. At that point we decided to bite the bullet and connect to the new sewer system that the city recently connected on our street. We needed a new sewer connection, involving a pressurized system and decommissioning a septic system. Can you imagine my thoughts of destroying the yard to put in a new sewer line and pressurized tank system after an extensive landscaping? The Drain Doctors did everything as promised, on time, and within budget. Bob met with me on schedule to discuss, gave me a detailed bid, and spent time learning the permitting requirements and the specific pump system that the city requires. He brought in his own electrician and took care of all permitting. Truly a turnkey operation. He did the project on time, keeping me informed every step of the way. His father Gary who works with Bob also put in a new concrete step that cracked during the electrical trenching. Better than new. And the yard looks great, even after trenching with a backhoe and backfilling the soil during our recent thunderstorms! I have dealt with many contractors and Bob and his team at the Drain Doctors is the best there is, period.

Lance M.

These guys know their business - 'The Drain Doctors' are just that - they specialize in getting things functioning again - I have used other plumbing services and it usually takes 2 or 3 companies to get the job right - this company separates themselves from all others - they get the act done in one try - I was cringing at the thought of how much this was going to cost me - Brian H was at the house in about 2 hours and he sized up the situation in about 2 minutes - he got his equipment out of his truck - and went to work - this was a thankless job - but he expertly worked that snake without breaking any of the internals - 'Praise Our Higher Powers' - he did an absolutely splendid job - Thanks Brian - the cost of his service was very fair - 'The Drain Doctors' are on my short list and I will use them again when the time arises!!

Laurie L.

Their work is good, the people are polite and helpful. But anyone who thinks their prices are reasonable has not obtained competitive bids. I foolishly took their 1st offer and ended up paying $300 for the camera triage, $3,000 for the partial fix that allowed them to complete the diagnosis, then received a bid of $32,000 for the final fix. At that point I asked competitors to look at it. 1 company bid $18,000, the other $12,000. BTW, that $3,000 charge was for 6hrs work by 2 people plus about $500 in materials. COMPLETE price gouging.

Green P.

I have used their service twice so far. I am very happy with their service, politeness, willingness to explain. Casey was the person who came to fix the issues and Bob was the person who took my call for making appointment. I have heard about how plumbers would charge huge amounts, especially if you are like me who knows nothing about plumbing. I like people who do not lie and Casey was sincere and very professional. Charge was very reasonable. I would highly recommend them.
I had searched yelp for plumbers near our area. Top two services that came in the search that had over 60 reviews, but they were either super excellent or really unhappy customer whom the owners reached out to fix the problem. I don't know, it just seemed that rest of the excellent reviews were not real, I have read companies being paid to write reviews, so I was skeptical of such companies. The drain doctors had only two reviews, but they had the yelp deal and were able to come right away and so I decided to give them a try and I am happy I did.

G. Marquis O.

On 10/18 had Casey from Drain Doctors Repair my sink and just loved the professionalism and wonderful spirit of Casey. He was fantastic and did not charge me for anything that i didnt need. Honest person and friendly. Thanks Casey I will call you in the future.

Andrea T.

I highly recommend The Drain Doctors. They are reasonably priced and go above and beyond. I had a very nice conversation with Bob who grew up in this business. I like the idea of supporting a family business that is local. Plus they take credit cards which is a plus since no one plans for plumbing emergencies. If you are in need of a plumber, call The Drain Doctors.

Tracey W.

We have called on The Drain Doctors on more than one occasion and have been more than pleased. They do great, fast work and are very reasonable in their pricing! Casey and crew do great work and I refer them to all my friends!