The Drain Co

Derek H.

Although my initial experience was not ideal, the owner (Star) reached out to me and corrected the discrepancies. She was patient as I told her what went wrong but she was quick to resolve the situation. I am still a little disappointed with some of actions of the actual plumber, but its refreshing to know that the owner cares enough to satisfy the customer and right the wrongs. All on all, the job was completed and our plumbing now works. I just wish it was done in a more professional manner so that I didn't need to call the company and address my dissatisfaction.

Robin Z.

They came out promptly, the same day. I have used Drain Co many times and they have always been very courteous and have done the job well. I couldn't have asked for better service and the pricing is very good compared to other drain companies that want to suck every penny you have ! They are a very honest and hardworking company that I would recommend to use for any of your drain problems. They go above and beyond to help the customer.

Rod B.

I have used this company for years, but never again. I hired them two months ago to clear a main line. They had to remove the toilet to clear the line. They cleared the drain, but the toilet came loose. The tenants did not report this problem immediately and the Drain Company would not stand by their poor installation due to the time lapse. The cost for this service was over $190.00 and if the toilet was installed properly it would not have come loose. They wanted to charge an additional charge to correct their poor installation. A company should stand by their work and I will never use them again. This company lacks good customer service.

Nathan K.

I'm one of those people that always use Yelp but has never written a review. So this is the 2nd review ever that I'm writing for a company, primarily because I was soooo happy with them. We had a clogged toilet, shower, and tub. I had another plumbing company the day before and said we have roots in our pipes and the only solution is to cut our bathroom marble tiles, cut the cement underneath, and get to the pipe where the roots were. He said there is nothing else we could do. It was going to be expensive, not to mention all the mess.

So I checked Yelp and called The Drain Co. First of all, they called me back first thing in the morning (since I'd called them at night), the person on the phone was friendly, and the;y scheduled someone to come the same day. Blas Payan showed up right on time (I was actually stuck in LA traffic and showed up 15 min late, but he waited for me). He was friendly, easy to talk to, clean, and explained to me what he was going to do. He used a long snake line with blades at the end to cut through all the roots. He used the snake to go through our pipes all the way to the street (to make sure everything was clear). I was SO happy he got our bathrooms working again.

Granted, every 6 months or so I need to have them come back and cut through the roots again, but I much rather do that than tear up our entire marble floor.

The cost was so great that I couldn't wait to write the check and get them out of there (thinking they might have made a mistake). Blas was there over an hour and checked every sink/tub to make sure they were all working before he left.

I'm never calling any other plumber again. They are it for me.

Jared G.

I have found them to be very reliable. I have past experience with them which has always been great.

However, this last time I am exceptionally pleased. It's a Sunday and I am traveling and I get a call from my spouse that there is a persistent leak in our bathroom. I gave my spouse the number to the drain company and a few hours later I got a message that the problem will solved.

Expedito N.

I am very impressed with this company. I called them on a Sunday and Star was so nice to inform me that if the job can wait Monday then it will be cheaper. Sure enough, Monday morning as scheduled her efficient and nice plumber was in my home solving the plumbing problem. The price quoted was reasonable and that was the price I paid for. Thank you Star.

Vicki R.

The Drain Co. came out within a day of my request, cleaned my drain in less than an hour + did a great job for a reasonable price. What more could you ask for?

Vicki

Barry S.

After I left my review I was contacted personally by the business owner. She had a convincing explanation for the flow of events. We had two remaining problems still left. She brought her best plumber and fixed one of the problems free of charge. I was given a reasonable quote for the second problem that was fixed the second time around. There is no question that the owner truly cares for her reputation. This is the reason I am updating my review.

Patty C.

I have used this company twice before and for the most part I do not have an issue with the actual plumbing services provided and this is why I chose them a third time when I needed an emergency service. The problem I had this time was due to a pricing issue that I frankly felt was deceitful. I apologize in advance for the long review, but felt it was important to include all the details.

Prior to using them this time, I had similar services done in my home. These included snaking my kitchen drain and my bathroom. Both times the plumber provided an accurate price up front when I asked them the cost and completed the job without problems and I gladly paid without disagreement.

This time...another story. My building has old pipes and I had a built up clog in the pipes. The plumber quoted me $225 if he had to take the toilet off. Fine no problem, do what you have to do I tell him. My issue was when he presented me the final bill later. $300. As he writes the bill he says, ""They say I have to charge you for the stairs."" I say what stairs? (I live on a downstairs first floor unit and have never previously been charged for stairs. He says, ""The ones outside, 5 of them. It's $55."" At this point I am frustrated but it is 8:45 pm and I had expected this job to be done way before it actually was. I tell him I just want to be done and tell myself I will deal with this later. If you can do math, the actual plumbing portion I was charged was $245, not the $225, but I won't even complain about that.

I called the company the following morning and spoke with Rheanna. I told her my issue with the pricing and that I had never been charged for stairs before (probably because those plumbers didn't think a few steps were such a hassle that required the extra charge). Her response? A snarky, ""oh well you got discount then before, you should have been charged more."" She proceeds to tell me their website says they charge for anything more than 3 steps. I counted these steps and including the top, it was exactly 4. Not 4 giant steps, just four average sized steps on a walkway. Worth $55? Doubtful. I explain to her that these stairs are a few steps outside on the walkway inside my building and not up to a second floor unit. I tell her I could understand the charge if they had in fact charged me the prior two times for the same type service or even if this current plumber had told me upfront instead of sneaking it in at the end. Frankly if I had known, I would have told the plumber to use the other gate that goes all the way around the building, but a route with no stairs to get to my unit.

She pretty much was unsympathetic. I also told her the plumber cracked the cover to the toilet bolts and never bothered to tell me and did a sloppy job re-caulking the toilet ( I now have to go buy caulk and redo it myself). I noticed this when I went back to clean around the toilet. They told me they would replace the cover.

I was told she would speak to the owner, but frankly I am not holding my breath. Someone was suppose to drop off a replacement bolt cover and come look at these stairs, but that hasn't happened. This enough for me to say NO for any future business. I feel that folks out there considering giving this company business should be aware of this extra charge and take that into consideration when using them, otherwise they will be getting a surprising add on to their plumbing costs without prior knowledge.

***update: I see that the owner of this business has posted a comment trying to make amends. This is my response: I feel that your efforts are being made as damage control for my negative, but honest review. When I originally called after having this issue, I was told they would speak to the owner and call me back. I waited a week before posting this review in an effort to see how they would respond, and initially received no response. It wasn't until after I posted this review that they attempted to call me to resolve the issue. They called me only once, not multiple times as they indicated, and it was two weeks after my initial complaint was made. Customer service should be proactive not reactive.

Evangeline F.

I was very happy with their service, they called before they came out. They were on time. They did a great job of fixing my kitchen sink. It did not take long, and the price was reasonable. I would definitely use them again.