The Drain Cleaner

D E E H.

If I could give a ZERO I would. I am still waiting for them to return to repair my kitchen faucet from June 2, 2023. Took it apart said it needed replacing I have called several times with NO return call and No Hot running water. ZERO/ZERO Stars ! ! ! Case Closed.

Troll H.

Not a good company. They're not professional! I used them through my warranty company. We scheduled an appointment and they never called or showed up. Heather, the lady that answers the phone was, very unprofessional.

Gwoping Y.

This company was assigned to us by cinch home warranty. They replied to the phone, email, or voicemail when i tried to followup on a servicecall assignment from the home warranty company.

The combination of the two of them made this a complete waste of 2 days of my time trying to, and failing i might add, to get a simple drainage issue in my kitchen fixed.

I would not recommend seeking them out. However, if you did reach them through your home warranty like i did, cancel the claim and get your money back. Trust me. You are better off calling a plumber with a good reputation.

Jason G.

2 men came only to say we need some caulk to seal a gap in the faucet. The whole garage has completely flooded and multiple boxes containing valued items were damaged.

When called, the office has no one to talk to and all calls, no matter what time of the day, goes immediately to voicemail.

Worst sub-par services. Wondering why the state government of Maryland is still giving it permit to operate.

Avoid at all cost!

Madhu S.

Totally dissatisfied with their service. Did not fix the problem. Do not respond to phone calls. No follow up. Not professional. Did not clean behind themselves. Faucet in the bathroom tub is still leaking. Kitchen sink faucet is loose and no resolve. After paying so much money and three visits and dozen phone calls no resolve. I never complain but they did not leave me with any option

Pete L.

Steve Sr and Steve Jr were fantastic. They were honest. They took the time to show, discuss and explain everything. The home warranty company and several insurance companies didn't cover this particular situation so they worked with me on the price.

Because of my experience with the insurance companies, I got a 2nd opinion from a trusted expert who didn't have time to come out. He confirmed that it really did require ripping up the concrete basement floor.

So I called DC back. They were out the next day. They fixed the problem and improved an obvious flaw in the original construction.

Absolutely excellent customer support, by phone, in person and with the office staff. Ask for ""Steve""!

Bryan W.

Wish I had read the reviews when my home warranty company assigned this plumber. The themes are the same. Took the deductible money. Did nothing. Became unreachable and inaccessible. Complete waste.

If it was just a waste, that would have been better. Their semi-intentional incompetence has caused it to be harder to get the home warranty (HMS, Cinch) to live up to their policy.

As bas as this plumber is, Cinch is worse.

Jon P.

Stay away.

I called on Friday. They did not return the call Friday afternoon, or Saturday (they have ""office hours 10-3) or Monday . . . until I called again. They made an appointment for Thursday . . . They did not show up.

Lauren C.

First appointment, no show. Second appointment, 4 hours late. ""Fixed"" dripping bath/shower faucet long enough for them to leave. Was worse by the next day, and warranty company insisted I return to them. Took over a month to get them to return calls. Scheduled third appointment. What do you know-they didn't show, once again. I am a single mother and need to take off from work for these visits. Three vacation days are lost to this company. NEVER USE THEM!!

E S.

Had a great experience with the Drain Cleaner. Like other reviewers they were sent by my home warranty company. They were one time; called within the two hour window to let me know the arrival time. They understood what the problem was right away and had it fixed in 15 minutes.