The Drain Brain

Brian T.

I am happy with the service. We had a disgusting mess. One of our tenants was flushing napkins down the toilet. This caused a backup at the main sewer and we were getting poop and all things disgusting seeping out of the street side access pipes. What a mess. We called Drain Brain. They were there early and finished in 10 minutes.
Base cost was $210. Yes that's more money than I like to dish out for 10 minutes of service but they were there quickly, had all the needed equipment to clean out the mess and they did what they said they would do. I don't know what people expect. Cleaning out pipe and sewage mess is disgusting and smelly, I don't want to do this kind of work and I'm sure most don't. I feel the $210 is well spent considering what it takes: Specialty equipment, trained workers (who deal with the nasty), dispatch system and coordinator at office, a brick and mortar location, cleaning and maintenance of their equipment. All this stuff cost money. $210 is fair.

I will recommend Drain Brain and use them in the future.

Mart C.

If you're trying to find someone to clean up a dead body without asking too many questions, this company would be perfect. Otherwise, call an actual plumber. These folks charged an absurd amount of money to remove a clog of hair from our drain, left it in the toilet (?), and left grease marks on every surface in our bathroom. They also left a horrible, putrid smell behind, and I had to run fans for hours to get rid of it. (I was sort of joking about the ""dead body"" in the first sentence, but seriously, they actually made my house smell like a corpse.)

Fred W.

After using their service recently, I totally agreed with an earlier review - zero star is the best choice for this Drain Brian! I was misled by many ""good"" reviews and called them to clear a clog from my wahsher. Arrived on time, worked for less than 10 min and charged over $200 bucks. Asked them to check a related plumbing issue of the drained, and that young man asked for doubling the price! What?1 $400 bucks for a 15 min work? What is your hourly rate? Unless you have too much money to burn or have no other choice, avoid this one!!!

AJ P.

They scheduled me for the following day and arrrived promptly, with a courtesy call. Once here the friendly technician problem-solved for a bit and ultimately found a plug just beneath the septic cap. All is fixed and the fee was totally reasonable. Would highly recommend!

Dan S.

Very happy with their service. Last week they ran the snake through our sewer pipe, and it worked then, but it was plugged up again on Saturday. When I called Saturday afternoon they had a guy down here very quickly, and he was able to fix it by re-running the snake. There was no additional charge, which is great considering that they normally would charge a much higher rate on the weekend. I recommend.
--Dan S., Ithaca, NY

Jack M.

I recently had a clog in the drain for my washing machine and a sink. I called my plumber and they recommended The Brain Drain. They arrived the next day and quickly sorted out the problem. Unfortunately in the process of clearing the clog another pipe was damaged. This was due more to the design of the turn in the pipe rather than any carelessness of the employee who quickly contained the mess. Getting this problem under control and repaired became an immediate priority. At one time there were 4 guys there and there was a lot of extra work done since the sink and vanity had to come out.This was clearly a frustrating situation for them but they remained friendly, polite and respectful the entire time.
I feel it is some times better to determine the integrity of a business when there is a problem and see how they react. I give these guys high marks. I can't quite give them 5 stars but would 4 1/2 if possible.

Paul S.

If I could give a 0 I would. I set up an appointment for a week out. I was told there would be a $95 service call fee. OK. Was told someone would show up between 9 and 11:30 AM. At 11:30 I called them only to find out that they were behind and now someone would show up between 11:30-1:30. At 1:30 no one had shown. Still Drain Brain had not contacted me in any way. So now I'm out five hours at work and have to tell them I am canceling. They ask me if I want to reschedule and I told them only if they wave the service fee. The answer was no so my answer was no as well. Terrible customer service!

William C.

Unclogged Toilet on 6-27 for charge of $81. Claimed that 15-year old toilets ""too old"" and needed to be replaced because of calcification.
Became clogged again on 7-1. Brain Drain said they could come out again on 7-5 for an additional $81. No thanks.

PS: Went to Home Depot--got the $33 toilet auger and 15 minutes effort and it works like new. Oh, yes, today is my 75th birthday. Just saved $50. Could have saved the initial $81. Not too old to learn!

Brian A.

i called this guy sounded great oh yea i can come right out, never showed up, no call no nothing, called next day he said oh yea we got really busy and i was tired so couldn't make i'll come tonight, okay again no show, no call one more time i was home during the day, so he said he'd come at 1pm, no show still hasn't showed or called its been 3 weeks I've since went out and got a much better plumber and definitely a more professional, DON'T UNDERSTAND HOW HE STAYS IN BUSINESS, never again!

M. C.

This is my 1st time calling Drain Brain. The answering service didn't ask my name or phone number, just my address the night before. Nobody showed up at the 8:30am appointment, so I called to ask where the service person was....he showed up 35 minutes late because he was given the wrong address by the answering service. Well, except for those details, the work done was very satisfactory. The service person was very knowledgeable and patient with all my questions. I recommend Drain Brain.